Twain Harte 3 Stars Hotels

"Upon checking in room had strong bad smell like a dirty mop. Asked front desk for another room but sold out so asked for housekeeping to spray with air freshener. No housekeeping at 7:30pm so front desk said they'd do it in a few minutes. After 30 minutes I asked again and they said they were too busy and would do it later and suggested we go get dinner. Considering we just checked in we should have priority over guests checking in but attitude was very dismissive saying they were "swamped". Oh really. Not my problem they're too cheap to have 24hr housekeeping. An hour later it was done but still a bit of nasty smell. Also no room service, no breakfast but of course there was an envelope inside room asking for a tip for housekeeping??!! Also, the bed sheets seemed to not be clean as the previous victim left some hair behind and there were stains of some kind. So gross we had to use blankets from our car to protect ourselves. For $300 per night I'd expect better treatment. Also, they can't be bothered to adjust the nightstand clock to the correct time. Avoid."

"Staff reached out and checked in prior to stay. We had kitchen amenities. Great deck area in a quiet neighborhood."