Sutton 3 Stars Hotels

"Great location, very clean!"

"When I made this reservation, no one told me it was in the middle of being updated/renovated. To get to my room I had to traverse a long hallway (whose carpeted floor was lined with plastic sheeting), while dodging, staging and workers plastering/sanding the walls. The ceiling was open, exposing all wiring and plumbing. When I got to my room, it appeared in decent condition. However, there was a foul septic odor emanating from the toilet that lingered off and on throughout my stay. My sleep that night was disrupted by outdoor traffic (the building is on the corner of a very busy intersection). Trucks were rumbling through most of the night. The shower flow was barely adequate. The second day I was woken, at 6:00 AM, to a bevy of boisterous voices coming from the room next door. Apparently there is little or no soundproofing. I considered asking to move to another room, but I afraid I would confront the same conditions elsewhere. At present, I would not recommend this hotel to anyone, nor do I have plans on staying there again. I wish I could get a refund, or some form of remuneration. On a more positive note, the staff was pleasant. "

"Checked in with my wife the ac unit did not work it was about 80 degrees in our room and smelled like wet laundry asked to be moved to another room and staff sent a repair person to our room instead and he was there for about 30 min and didn’t get to fix the ac unit “this was at about 10pm after traveling since 4 am” we were forced to sleep in the room we were in until the next morning where we decided to check out and move to another hotel and that’s when the morning staff offered us a new room we refused and stayed at a comfort inn which was not only cheaper but cleaner and staff was a lot nicer the only positive thing I will say is the morning staff did apologize and said that we should have been moved that night and gave us a full refund he was understanding of our frustration I would not recommend this hotel "

"No "

"Location was great overall hotel was nice , rooms are a little outdated "