西南維多利亞 3 星級飯店

「The room type provided was completely different from what was booked, very old and dirty. The carpet was extremely dirty, the water flow in the bathroom was very small, and the electronic lock couldn't be locked at first. It took a long time to figure out that it required a lot of force to close it. I asked the platform to communicate with the hotel about the room's problem and was hung up on several times. They only said that it was full and couldn't handle it, so why should I book it? Terrible...

「easy check in staff very courteous room was clean」

「宽敞的房间，方便的入住，非常棒的地点，全家出行的首选。」

「The room is quite lovely, and the staff is nice.」

「Room was super clean, warm and cozy. Staff was very nice and helpful.」

「Convenient for travelers 」

「Great place to stay 」

「The service we received was great from Ann. What happened was,the hotel.com showed the room we booked(family suit) actually has "two double beds" option, however, they do not have it at all. The family suits is always one double beds, one single bed and one double deck beds. This made me really upsets as the information which Hotel.com provided was totally incorrect. In the end, Ann provided two rooms to us for us to get a good relax. BTW, the hotel location is really good and very close to the...