Sao Paulo 3 Stars Hotels

"Breakfast was not fresh and everything was cold. The airport shuttle is easy to find the location but it took more than an hour for someone to pick up. Driver was reckless and very rude."

"Being a fourth-time returning guest usually earns you a bit of "VIP" treatment, or at the very least, some basic recognition. To be met with a wall of "no" regarding timing and a management team that seems to be playing hide-and-seek is a major service failure. They have zero flexibility with early check in and late check out."

"For the past two years, I have been staying at this hotel whenever I travel from New York to São Paulo. I always choose it because of its central location. However, during my last visit on February 8th, 2026, I had a terrible experience. I was given a dirty room with no towels and garbage on the floor. I immediately called the front desk, and they sent a housekeeper, but the one who arrived was rude. I asked to speak with a manager immediately. As a paying customer, I don't want to take a long, expensive flight from New York to SP just to be treated poorly. When the manager arrived, he didn't even apologize for the inconvenience. He did, however, upgrade me to a nicer room, which I appreciated. Still, his attitude made me realize that no one at the hotel truly cares about customer satisfaction. There seem to be many new staff members who lack concern for guests. Therefore, I cannot recommend this hotel."