Rio Burgay 3 Stars Hotels

"Great location and can not say enough positives about the staff. Because it is a little dated, there has been a little setting causing all the doors to the rooms to bind and therefore, very noisy. Easy solution is to take the doors off the hinges and sand them down so they close easily without force. The noise definitely will wake you up when your neighbors are going or coming or when you are exiting. "

"Our stay was disappointing due to poor professionalism and lack of basic customer service. Staff were not courteous and often appeared annoyed when we made simple requests. We had to repeatedly ask for pillows, and it took five days to receive a working safe. Basic amenities should not require constant follow-up.The jacuzzi takes about 30 minutes to warm up, yet management never informed us. Staff refused to turn it on in advance and would only activate it if we were standing right next to it, making it inconvenient to use.We also observed staff engaging in personal displays of affection in guest areas, which felt inappropriate and unprofessional.Overall, the service was below standard and needs serious improvement. Nuestra estancia fue decepcionante. El personal no era cortés y a menudo parecía molesto cuando hacíamos peticiones simples. Tuvimos que pedir almohadas repetidamente, y tardaron 5 días en darnos una caja fuerte que funcionaba. Las comodidades básicas no deberían requerir un seguimiento constante. El jacuzzi tarda unos 30 minutos en calentarse, pero la gerencia nunca nos informó. El personal se negó a encenderlo por adelantado y solo lo activaría si estábamos parados justo al lado, lo que dificultaba su uso.También observamos al personal participando en muestras personales de afecto en las áreas de invitados, lo que se sintió inapropiado y poco profesional. En general, el servicio estaba muy por debajo del estándar y necesita una mejora seria. "

"excelebte lugar, habitacion comoda. lugar tranquilo y la atención muy buena . piscina temporada excelente "

"Everything was good, maybe the only issue was that as the room was close to the Main Street you can hear all night the sound of people passing by or cars but apart from that everything was excellent "

"Wilmer and Andres are phenomenal hosts - that’s just as honest as it gets. They made sure that all of their guests were treated like family. The warmth of the staff is also a plus and the breakfasts they prepare are superb. "