Park Forest 3 Stars Hotels

"Arrival instructions require guests to call the hotel to request the shuttle. I arrived at the airport at 1:30 AM, and called the hotel for a solid hour before anyone answered. I explained that I had been calling to request the shuttle for an hour….I received no apology, was told instead “We were very busy”. I’m retired now, only travel for enjoyment; but I spent many years traveling for business. Never in 30 years did I feel so dismissed and unappreciated as a customer. That woman working the desk needs to find a job that she enjoys! Unfortunately, Courtyard by Marriot Chicago Midway, will not be a future choice for me."

"The property is very nice and in a good location. The room was mostly clean but the carpet was extremely dirty. There was minor damage in the bathroom that was very sloppily repaired and the toilet did not flush properly. My greatest annoyance was that there were multiple hotel parties taking place on Saturday night, one of which was right across the hall from my room. There was loud music and people going in and out of the room into the late hour. The next morning, we were unable to eat breakfast because of the multitude of children from the hotel parties eating in the breakfast area which left hardly any food for other guests. I personally will not be staying at this hotel again in the future."

"Disappointed "