Gladys 3 Stars Hotels

"Nice"

"Great place for a work trip. Didn’t use anything but the bed and bathroom but both were in great shape."

"It’s old and didn’t seem very clean in the room."

"The room across the hall had pets that barked into the night and early in the morning. Front desk was unable to correct due to hotel being at capacity. We had traveled from PA to visit Liberty Univ., and the dogs made rest/sleep difficult."

"Very nice and clean. Staff was friendly! Only complaint is the walls are thin and could hear everything from people walking, running, dropping bowling balls from above, elevator rumbling when used and outside noise. The Ac/heater unit squeaks loudly when kicking in. Would recommend if not a light sleeper. Breakfast was great with a variety to eat."

"Room was clean, bathroom area small, bed very comfortable. Very good location in Liberty University area. Easy to get in and out of. Only complaint was room had no means to make coffee or tea. Had a microwave but no coffee or even cups to warm up anything to make a beverage. Breakfast was ample but eating area tables hard to get into with set up. Would stay again as long as price stays reasonable."

"Staff was very nice and the room was awesome. "

"I had a very disappointing experience at the Hilton Garden Inn Lynchburg. I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated. However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay. I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available. At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there. Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend."