Madison 2 Stars Hotels

"I booked a one bedroom and when I got there I was told they didn't have any and ended up with a 2 bed studio. I asked the front desk person what do I do since I paid extra for the one bedroom. She said you'll have to take it up with who you booked it through. Then I get to the room and there are pillows all over the floor. I saw housekeeping down the hall and asked if that was ok. They said oh the room is clean we just didn't finish putting the pillow cases and duvet cover on. So they did that then quickly looked in the bathroom and said that's clean. I went to give my daughter a bath that night and there were 4 long dark hairs in the bath tub and a dirty wash cloth with hair on it on the shelf. I could also see stains in the toliet which we hadn't used yet. "

"Good. Wish u had breakfast "

"The bathrooms were not very clean. The towels were not clean at all. I ended up drying loft with a hand towel. The staff was super nice. Although there were bedbugs found in the room so I ended up having to put my belongings in a trash bag to seal them until I got home and could sanitize everything."

"Checked in on 2/18/26, front desk was super nice. But we soon discovered bedbugs. Didn't want to believe the worst, but a Google image search with our magnified photos confirmed multiple individual bugs at various stages in their life cycle—an established population that didn’t magically appear when we arrived. As we bagged our clothes and gathered our things to leave we saw a cockroach on the *outside* of the microwave, which we hadn’t even touched. When I notified the front desk, his responses were “it is not possible to have bedbugs on my property,” and “let’s go up to the room and look together.” Nope. Sorry, not going to debate what we’ve seen ourselves or have reality mansplained to me. I returned the key and we left. I contacted Expedia, but since I’d opted to ‘pay at property’ the manager had sole discretion regarding any refund or compensation. Expedia contacted the property on my behalf, but unfortunately the manager refused to give me anything. Expedia gave me a small credit, very much appreciated. Going forward, pay-at-property limits options, so I wouldn’t choose that again. Will also reconsider Motel 6. I travel a lot and haven’t had any problems in the past, but recently have had a couple issues at different M6 properties in different states. I’ll be booking elsewhere."

"They would not honor it"