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Rating 10 - Excellent. 1823 out of 2067 reviews" "
Best location ever. Absolutely beautiful balcony view of the Zocolo and the breakfast was excellent every morning. The food is available for 24 hours in the reception area and they have refrigerators full of water for all the guests. Very impressive.
The room itself was great. We had an awesome view from our room. The only thing was that you can hear the chairs being dragged from the rooftop restaurant above. The hotel staff were friendly and attentive. I would definitely return to this hotel.
El restaurante es espectacular y el hotel es muy calido tanto en las instalaciones como la atención del personal. Definitivamente regresaria de nuevo, sólo hay que tomar una consideración, al estar ubicado en Zocalo puede haber cierres en las calles asi que es mejor informarse antes de planificar las actividades.
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/27
Estimada EvaMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. En Zócalo Central ustedes son lo más importante, por lo que recibir calificaciones como la suya, nos indica que vamos por buen camino. Estaremos más que encantados de atenderle nuevamente.Saludos Cordiales
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/27
dear JeffersonThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guests and I am proud to know that they made you feel at home. We hope to welcome you again very soon.
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/27
Dear OscarThank you very much for your comment. Your feedback is really important to us, the comfort and satisfaction of all our guests is our priority, be sure we will work on the bathroom lighting to continue improving our guests’ experience.It would be a pleasure to serve you again.Best Regards
Such a wonderful experience. The hotel location is perfect for downtown exploring. The staff was amazing! The rooftop restaurant’s view is superb.
Guillermo
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/27
Dear GuillermoThank you very much for taking the time to share this review, it is nice to know that you enjoyed your stay at Zócalo Central and highlight our privileged location and the service of the staff. For us the most important thing is the satisfaction of our guests, which is why we are very happy to receive reviews like yours.It would be a pleasure to host you again, very soon.Best Regards
10/10 Excellent
Oscar
Traveled with family
2024/5/23
Bathroom need more lighting.
Oscar
Stayed 7 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/27
Dear OscarThank you very much for your comment. Your feedback is really important to us, the comfort and satisfaction of all our guests is our priority, be sure we will work on the bathroom lighting to continue improving our guests’ experience.It would be a pleasure to serve you again.Best Regards
This is my sister and I go to stay when in Mexico City. Super safe, friendly staff, great location and the breakfast is delicious. The hotel is very clean beautiful interior.
Ana
Stayed 2 nights in Feb 2024
Response from Francisco García, Gerente General Zócalo Central on 2024/5/27
Dear AnaWhat a pleasure to know that you will stay with us again, thanks to the security, the privileged location, the cleanliness and the breakfast at Balcón del ZócaloWe will be delighted to receive you again very soonBest Regards
Response from Francisco García, Gerente General Zócalo Central on 2024/5/27
Estimado JuanMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. Para nosotros lo más importante es que pasen una estadía extraordinaria y se sientan como en casa.Los esperamos pronto por aquí.Saludos Cordiales
The staff was very friendly and helpful, the hotel is very cute and comfortable, a lot of free goods, we had free lunch and coffee. The rooftop view is amazing and the food was very good, I would come back any time
Marcela
Stayed 1 night in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/22
Dear Marcela Thank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to the service at Café Central and especially the treatment of our staff. For us the most important thing is the comfort and satisfaction of our guests and I am proud to know that they made you feel at home.It would be great to welcome you back soonBest Regards
Everything. Was. Good. Excelente. Place. To. Visit. Hotel. Very. Clean. And. People. Very. Nice.
Maria
Stayed 5 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/23
Dear MariaThank you very much for your review, I am proud that the service from the staff has been excellent. For us, the most important thing is that guests are comfortable in their accommodation at Zócalo Central and that they feel welcome from the first moment.We would be delighted to welcome you back soon!Best Regards
The hotel and staff were very nice. Unfortunately, we all got sick. Sick enough that we had to be all be put on antibiotics. Be very careful what you eat.
Don
Stayed 7 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/24
Dear DonWe are very sorry for what happened. I would like to personally follow up on your comment, if you don't find it too much trouble, would you be so kind as to provide me with your information.It will be a pleasure to contact you.Best Regards
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/21
Dear HoangThank you very much for sharing your experience. We are really happy you had a great time with us.We will be delighted to receive you again very soonBest Regards
Zócalo Central hotel earns 10 out of 10.
Fernanda & Raul made our stay. We had the best welcome into Mexico City from the moment we entered the hotel. They were very accommodating, always smiling & had great recommendations of sights to see around the city. Exceptional service, generous amenities, complimentary breakfast along with 24/7 café and great housekeeping. This is now our favorite hotel in Mexico!
Margarita
Stayed 7 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/24
Dear MargaritaWe greatly appreciate your nice comment, our priorities are the comfort and satisfaction of all our guests and it makes me very happy to know that your stay was excellent thanks to the service provided by my team, especially Fernanda and Raúl who were willing to help you from their arrival. Thank you for highlighting the breakfast at Balcón del Zócalo, Café Central and the cleaning serviceWe would be honored to welcome you back soon!Best Regards
Good hotel, well located in the historical centre of CDMX. The complementary breakfast was great, as was the 24h cafe on the main floor. The door staff were also excellent.
Robert
Stayed 5 nights in May 2024
Response from Francisco García, Gerente General Zócalo Central on 2024/5/22
Dear RobertThank you very much for your comment, I am glad to know that our privileged location, breakfast at Balcón del Zócalo, Café Central and especially thanks to the service of the staff helped make your stay at Zócalo Central excellent.We hope to have you back with us very soon.Best regards
Location, location, location! Zocalo Central is smack in the middle of the historical district of Mexico City, and everything is right outside the hotel door. The staff were entirely professional and courteous, the room clean and comfortable, and the shower amazing. This place is an excellent stay and well worth it.
Justine
Stayed 3 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/21
Dear JustineThank you very much for your lovely comment! It makes us very happy to know that you took advantage of our excellent location to discover all the tourist places in the area, and that you were able to enjoy the cleanliness and comfort of your room and, above all, the service of the staff.We will be delighted to receive you again very soonBest Regards
Beautiful stay. I would stay here again. Centrally located close to so many sights.
Cesar
Stayed 1 night in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/21
Dear CesarThank you very much for your kind review. I am glad to read that you had a very pleasant stay thanks to our privileged location in the center of Mexico City.We will be happy to welcome you soonBest Regards
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/21
Dear LupeThank you very much for sharing your experience with us and highlighting the service of the staff and location.We will be delighted to receive you again very soonBest Regards
The hotel customer service was excellent! Great location and views. Highly recommend visiting or staying at this hotel.
Emilio Divo
Stayed 6 nights in May 2024
Response from Francisco García, Gerente General Zócalo Central on 2024/5/22
Dear EmilioIt is an honor to receive such a nice comment and recommendation from you. As you may have noticed, our priority is to make our guests feel welcome and at home from start to finish and our incredible staff makes this possible; I'm so glad you had an amazing experience thanks to the service of our staff and our great location.We hope to welcome you again on your next visit to CDMX.Best Regards
Zocalo had all the amenities needed for me and my family. The staff were very helpful and kind. Jose Luis greeted us with a refreshing special water and a shot of tequila while Our room was being inspected before check in. I would recommend Zocalo to stay in Mexico city.
Pablo
Stayed 6 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/21
Dear PabloThank you very much for her comment and for taking the time to share it with us. We are glad to know that you had an excellent stay at Zócalo Central. For us, the satisfaction of our guests is the most important thing, so we are very happy that they enjoyed their stay to the fullest. We will share your comment with José LuisWe will be more than happy to serve you again. I hope to see you soon.Best Regards
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/20
Dear RobertoThank you for your review and for taking the time to share your experience. I appreciate your comment about the staff service and you enjoyed our property.I really hope you can come back soon.Best Regards
Response from Francisco García, Gerente General Zócalo Central on 2024/5/20
Estimada OlgaMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. Para nosotros lo más importante es que pasen una estadía extraordinaria y se sientan como en casa.Los esperamos pronto por aquí.Saludos Cordiales
Beautiful rooms, great staff and close to many tourists sites.
Jose
Stayed 3 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/16
Dear JoseThank you very much for sharing your experience with us and highlighting the service of the staff, gretat location and beautiful rooms. We are really happy you had a great time with us.We will be delighted to receive you again very soonBest Regards
Beautiful hotel with friendly staff. Breathtaking views of the city.
Mayra Patricia
Stayed 4 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/16
Dear MayraThank you very much for your review. I am glad to hear that you enjoyed your stay with us thanks to our impressive views and, of course, the service provided by our staff. For us, the most important thing is the comfort and satisfaction of our guests.We look forward to welcoming you back very soon.Best Regards
Everythin was wonderful, hotel was beautiful and the location was amazing. Its just a really busy location.
Liza
Stayed 4 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/16
Dear LizaThank you very much for a review! Our priority is to make our guests’ feel at home and I’m so happy you had a great experience because of our privileged location.We would be more than glad to welcome you back soon!Best Regards
Hotel staff go above & beyond to accommodate any need you may have. We used their airport pickup/drop off as well as a private driver to take us on a few tours. There was a charge of course but we found it to be reasonable & worth it. The are is safe & highly walking. Their rooftop restaurant & bar is absolutely wonderful. We will definitely be staying here again on our next visit.
Carlos
Stayed 4 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/15
Dear CarlosThank you very much for your kind review. I am happy to read that you had a very pleasant stay thanks to our services such as private transportation to pick you up and take you to the airport or any place you need, Balcón del Zócalo restaurant. I am very proud that our staff was friendly and able to assist you with every request. Our main goal is to make our guests feel at home!We will be happy to welcome you soonBest Regards
Response from Francisco García, Gerente General Zócalo Central on 2024/5/15
Estimada EsperanzaEstamos enfocados en lograr la satisfacción de nuestros huéspedes en todo momento, por lo que ya se imaginará mi emoción y orgullo al recibir calificaciones como la suya. Seguiremos trabajando arduamente en favor de todos ustedes.Esperamos recibirlos nuevamenteSaludos Cordiales
Great service it’s right at the zocalo tons of stores. Rooms are nice but on the small side
Anibal
Stayed 1 night in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/15
Dear AnibalThank you very much for sharing your experience with us and highlighting the service of the staff and location. We are really happy you had a great time with us. We have a wide variety of rooms, so for your next visit, please allow me to assist you in choosing the perfect one that meets all your needs. I hope you can visit us again very soon.We will be delighted to receive you again very soonBest Regards
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/14
Dear FranciscoThank you very much for your review. I am glad to know that she enjoyed her stay with us, for us the most important thing is the comfort and satisfaction of our guests.It would be a pleasure to welcome you again.Best Regards
Response from Francisco García, Gerente General Zócalo Central on 2024/5/14
Estimado SalvadorMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. Para nosotros lo más importante es que pasen unas vacaciones extraordinarias y se sientan como en casa.Esperamos atenderle muy prontoSaludos Cordiales
Es un excelente hotel, todo el staff increíblemente amable y nos ofrecieron su apoyo en todo lo que necesitamos (especialmente Salvador, Daniel y los demás Bell Boys). Las amenidades que ofrece el hotel son un extra que le dan la cereza al pastel de este increíble hotel. Ubicación súper conveniente en el centro de la ciudad, y el restaurante con una vista espectacular y la comida deliciosa.
Gabriela
Stayed 4 nights in May 2024
Response from Francisco García, Gerente General Zócalo Central on 2024/5/14
Estimada GabrielaMuchas gracias por su reseña. Me alegra saber que disfrutó su estancia con nosotros gracias a nuestras amenidades, ubicación y al trato de nuestro personal, especialmente Salvador, Daniel y el resto de los Bell Boys, para nosotros lo más importante es la comodidad y satisfacción de nuestros huéspedes.Esperamos darle la bienvenida de nuevo muy pronto.Saludos Cordiales
10/10 Excellent
Jorge
2024/5/11
Liked: Property conditions & facilities
Jorge
Stayed 3 nights in May 2024
Response from Francisco García, Gerente General Zócalo Central on 2024/5/14
Estimado JorgeMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. Para nosotros lo más importante es que pasen unas vacaciones extraordinarias y se sientan como en casa.Esperamos atenderle muy prontoSaludos Cordiales
The all staff was so nice they help all the time..For sure I’ll back
Silvia
Stayed 2 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/13
Dear SilviaThank you very much for your review. I am happy to know that she enjoyed her stay with us thanks to the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guests.It would be a pleasure to welcome you again.Best Regards
Response from Francisco García, Gerente General Zócalo Central on 2024/5/14
Estimado DavidMuchas gracias por su reseña. Me alegra saber que disfrutó su estancia con nosotros gracias al trato de nuestro personal, para nosotros lo más importante es la comodidad y satisfacción de nuestros huéspedes y me enorgullece saber que lo hicieron sentir como en casa.Esperamos darle la bienvenida de nuevo muy pronto.Saludos Cordiales
I loved it, everyone was so welcoming and the staff were so good on giving information about anything when ever I needed they made my first time in Mexico amazing. Will definitely book again. Thanks Zocalo!
Carla
Stayed 3 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/13
Dear CarlaWe feel very grateful to read that your first time in Mexico City was at Zócalo Central and that you were favored thanks to the treatment of our staff, for us the most important thing is the comfort and satisfaction of our guests.It would be great to welcome you back soonBest Regards
Very centric and felt very safe. Rooms are very clean and beds are comfortable
JULIO
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/10
Dear JulioWe feel very grateful to read that your stay in Mexico City was enriched by your experience with us for our privileged location, security and the cleanliness and comfort of the rooms.It would be a pleasure to serve you againBest Regards
Great hotel, I would highly recommend. Very comfortable and great location. Only downside for me was the ongoing construction in the plaza however this will surely be concluded sooner than later.
Isela, one of the managers, was especially thoughtful in handling the bit of discomfort the nighttime construction bousebhad caused.
Thank you Zocalo Central. Hope to stay again.
Brett
Stayed 1 night in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/10
Dear BrettThank you very much for your complete review and for recommending us and other travelers to stay at Zócalo Central. I am glad to read that you enjoyed our privileged location in the heart of Mexico City. I appreciate that you highlight the service provided by our staff.I hope you can visit us again very soon.Best Regards
The staff were amazingly kind and helpful. Location was excellent although I would recommend taking the metro if you want to explore other neighborhoods. The free historic walking tour that meets in the hotel was wonderful. Breakfast on the roof top was breathtaking.
Danelle
Stayed 5 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/8
Dear DanelleThank you very much for your review. I am glad to know that you enjoyed your stay with us thanks to the treatment of our staff, our privileged location, the free walking tour and breakfast at Balcón del Zócalo. For us the most important thing is the comfort and satisfaction of our guests.We hope to welcome you again very soonBest Regards
Response from Francisco García, Gerente General Zócalo Central on 2024/5/8
Dear JenniferWe are focused on achieving the satisfaction of our guests at all times, so you can imagine my excitement and pride to receive ratings like yours.It would be a pleasure to host you again, very soon.Best Regards
Response from Francisco García, Gerente General Zócalo Central on 2024/5/8
Estimado FranciscoMuchas gracias por su calificación. Estamos muy contentos de que hayan disfrutado su estancia en Zócalo Central. Nos enorgullece este tipo de calificaciones. Esperamos atenderlos nuevamente muy prontoSaludos Cordiales
Very friendly and welcoming staff. The breakfast and all day snacks were included with price. Clean, good location, busy streets but a lot of security. I really enjoyed the boutique hotel.
Marisol
Stayed 5 nights in May 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/10
Dear MarisolThank you very much for sharing your experience with us and highlighting the service of the staff, location, Cafe Central and breakfast at Balcón del Zócalo. We are really happy you had a great time with us.It would be a pleasure to serve you again.Best Regards
10/10 Excellent
Yadira
2024/5/6
Yadira
Stayed 4 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/27
Estimada YadiraMuchas gracias por su calificación y por tomarse el tiempo de compartirla con nosotros. Nos alegra saber que nuestro servicio cumplió con sus expectativas. En Zócalo Central ustedes son lo más importante, por lo que recibir calificaciones como la suya, nos indica que vamos por buen camino. Estaremos más que encantados de atenderle nuevamente.Saludos Cordiales
10/10 Excellent
Nancy, Lancaster
Traveled with family and small children, Traveled with partner, Traveled with family
Excelente location, loved all of the amenities that it had to offer will definitely be returning.
Nancy
Stayed 3 nights in Apr 2024
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/7
Dear NancyThank you for choosing us as your hosts for your stay in Mexico City. It was a great pleasure to serve you, and an honor to receive such a lovely comment. I'm delighted that you had an incredible experience thanks to our location and amenities.It would be a pleasure to host you again, very soon.Best Regards
Response from Francisco García, Zocalo Central’s General Manager on 2024/5/10
Dear AnahiThank you very much for sharing your experience with us and highlighting our privileged location in the Historic Center of Mexico City. We would be delighted to welcome you back soonBest Regards