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Reviews of Terrace Lakes Resort

2.5 out of 5
Terrace Lakes Resort
101 Holiday Drive, Garden Valley, ID

Reviews

7.8

Good

Rating 10 - Excellent. 73 out of 201 reviews" "
Rating 8 - Good. 69 out of 201 reviews" "
Rating 6 - Okay. 27 out of 201 reviews" "
Rating 4 - Poor. 24 out of 201 reviews" "
Rating 2 - Terrible. 8 out of 201 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Peggy, Camano island

Traveled with partner
Liked: Cleanliness, staff & service
Garden Valley is beautiful and wildlife is abundant. Rooms are clean and quiet; we never heard our neighbors. Motel room had comfortable bed, but room was SO tiny it held only a bar for hanging clothes and 2 tiny bedside tables, 1 which was taken up with a coffee maker. No refrig or microwave. No chairs; just the bed for sitting. The geothermal-heated pool and adjacent dining areas were very nice, and easily accessed by walking. Few vegan/vegetarian options; this is southern Idaho after all. ;) Office hours are limited, so although we were able to access our room key in the restaurant, we were unable to ever catch up with anyone specifically to fix our remote/TV (did not work) or coffee maker (did not work well). FYI: NO INTERNET in these rooms! And phone service coverage is spotty throughout Garden Valley. Overall, it was an okay place to sleep but we will not stay again on our next trip.
Stayed 2 nights in Apr 2024

8/10 Good

Jay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time!
Stayed 2 nights in Mar 2024
Response from Judi on 2024/4/3
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing atmosphere. Restaurant was quiet and very reasonable. Food was good!
Stayed 1 night in Mar 2024
Response from Judi on 2024/3/8
Thank you for your review. We hope to see you again soon.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Judi on 2024/3/8
Thank you for your review. We hope to see you again soon.

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Judi on 2024/3/8
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Cozy little cabin
Stayed 3 nights in Jan 2024
Response from Judi on 2024/2/3
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to have a weekend get-a-way. But you don't want to go, because I really wanted it to be my best kept secret, but I cannot lie....It is an awesome place!
Stayed 1 night in Dec 2023
Response from Judi on 2024/2/3
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Weather was amazing
Stayed 1 night in Dec 2023
Response from Judi on 2024/2/3
Thank you for your review. We hope to see you again soon.

8/10 Good

Kala, Meridian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that I had drinks on the porch since it was cold enough and someone stole them. I've stayed at the motel so many times and never felt unsafe until then.
Stayed 2 nights in Nov 2023
Response from Judi on 2023/12/3
Thank you for your review. We're sorry that happened to you. We hope you come again.

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place ❤️
Stayed 1 night in Oct 2023
Response from Judi on 2023/11/3
Thank you for your review. We hope you will come and visit us again soon.

8/10 Good

Gregory

Stayed 3 nights in Oct 2023
Response from Judi on 2023/12/3
Thank you for your review. We hope you come again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and very quiet.
Stayed 1 night in Oct 2023
Response from Judi on 2023/11/3
Thank you for your review. We hope you will come and visit us again soon.

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the worst experience. When we arrived at 3:05 PM, there was no one at the front desk to check us in. The man at the front area told us to come back in an hour without much professionalism or acknowledgment of our inconvenience. After a flight and an hour's drive, it was not the warm welcome we expected. Once we finally got into our room, we realized there was no data, WiFi, or phone service. This left us feeling quite unsafe, as we had no way to contact anyone if needed. The water in the bathroom came out brown. The shower drain was also clogged, making for an unpleasant showering experience. The bedding looked old and unwashed, so we had to put shirts over our pillowcases. The coffee pot was filthy, and the walls were so thin that we could hear everything happening in the neighboring rooms. To top it all off, the same man couldn't be bothered to heat up a pastry for us because he claimed the "kitchen was closed." Literally couldn’t microwave a pastry for guests that are there for 3 days. In summary, our experience at this hotel left much to be desired, and we wouldn't recommend it to others. If you have to, bring a blanket or a sheet to separate yourself from the bedding, socks or sandals for the floor, expect to sponge bath and not wash your hair if you’re a female, maybe bring walk-in talkies if you have someone with you for communication, and buy cold coffee drinks or be prepared to wait for their kitchen to open at 8am.
Response from Judi on 2023/11/3
We're sorry your experience wasn't what you would have hoped for. We hope you will try us again in the future.

10/10 Excellent

brooke

Stayed 1 night in Sep 2023
Response from Judi on 2023/11/3
Thank you for your review. We hope you will come and visit us again soon.

6/10 Okay

Wayne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was clean, the pool was relaxing but the service there was poor. When trying to check in at 3 pm there was no one in the office. Then another personal tried to check us in but couldn't. Said the person who could would be there shortly. Finally she showed up. Turns out I she was golfing.
Response from Judi on 2023/9/11
Thank you for your review. We apologize for your inconvenience. She was with the golf pro, but was not golfing. We hope that you will come visit us again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is an older place with not many amenities, it is not a bad thing.
Stayed 1 night in Aug 2023
Response from Judi on 2023/9/11
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, room was clean and comfortable. Very economical...I highly recommend anyone traveling through looking for inexpensive lodging to stay here. Excellent value!
Response from Judi on 2023/9/3
Thank you for your review. We hope you come visit us again soon.

6/10 Okay

Cathy

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Judi on 2023/9/3
Thank you for your review. We hope you come visit us again soon.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact cabin, but well organized with nice bathroom.
Stayed 1 night in Aug 2023
Response from Judi on 2023/9/3
Thank you for your review. We hope you come visit us again soon.

10/10 Excellent

Lona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property but has been well maintained. The main room and bathroom were smaller but the rooms were super clean. The staff was helpful. The restaurant on the property had great food I recommend their hash browns as the were crispy not soggy like I’ve had in other restaurants. If we are spending a night again in the Garden Valley, ID area we will check them first for a reservation.
Stayed 1 night in Aug 2023
Response from Judi on 2023/9/3
Thank you for your review. We hope you come visit us again soon.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a stay
Quick and easy check in to a really sweet cabin in the trees. The cabin was spotless and comfortable. We had a nice time meeting the locals in the bar. Everything about our stay was relaxing and enjoyable. We did not get in the pool this visit but we plan to next time.
Stayed 1 night in Aug 2023
Response from Judi on 2023/9/3
Thank you for your review. We hope you come visit us again soon.

2/10 Terrible

Choon Ja

Stayed 1 night in Aug 2023
Response from Judi on 2023/9/3
Thank you for your review. We hope you come visit us again soon.

8/10 Good

Edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Judi on 2023/8/3
Thank you for your review. We hope you come visit us again soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Judi on 2023/8/3
Thank you for your review. We hope you come visit us again soon.

8/10 Good

Sheila

Stayed 3 nights in Jul 2023
Response from Judi on 2023/8/3
Thank you for your review. We hope you come visit us again soon.

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service
Loved the property and people. Room was small but clean and adequate. Property is so beautiful. We will be back!
Stayed 1 night in Jul 2023
Response from Judi on 2023/8/3
Thank you for your review. We hope you come visit us again soon.

8/10 Good

shane

Liked: Cleanliness, staff & service, property conditions & facilities
Not big. Not fancy but it did what I needed and more. Pool is a nice touch. WIF or cell service would have been nice but I lived without it
Stayed 2 nights in Jun 2023
Response from Judi on 2023/7/3
Thank you for your review. We hope you come see us again soon.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The warm water pool and the tennis and the basketball and the Sunday art fair - all great.
Stayed 1 night in Jun 2023
Response from Judi on 2023/7/3
Thank you for your review. We hope you come see us again soon.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place!
Room was small but enjoyable, Staff was friendly and helpful.
Stayed 1 night in Jun 2023
Response from Judi on 2023/7/3
Thank you for your review. We hope you come see us again soon.

8/10 Good

Tom

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Judi on 2023/6/20
Thank you for your review. We hope you come again.

6/10 Okay

Gary

Disliked: Room comfort
clean but very small. Noise from rooms nearby. AC noisy
Stayed 1 night in Jun 2023
Response from Judi on 2023/6/3
Thank you for your review. We hope to see you again soon.

8/10 Good

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Judi on 2023/6/3
Thank you for your review. We hope to see you again soon.

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place, great golf course, pool, ..
Stayed 3 nights in May 2023
Response from Judi on 2023/6/3
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Levis

Liked: Cleanliness, staff & service
Overall decent place to stay amongst many natural hot springs. Room was small and bathroom had no venting. Pool was very nice.
Stayed 3 nights in May 2023
Response from Judi on 2023/6/3
Thank you for your review. We hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay for the price
Good night stay for the price.
Stayed 1 night in May 2023
Response from Judi on 2023/6/3
Thank you for your review. We hope to see you again soon.

4/10 Poor

jason, meridian

Traveled with partner, Traveled with pets
Disliked: Staff & service, property conditions & facilities
Good time of year to visit, being very swcluded and quiet. Lots of wildlife to see. Facilities were lacking upkeep, no emergency contacts, minimal staff help.
Stayed 2 nights in Apr 2023
Response from Judi on 2023/5/2
Thank you for your review. We hope you come back and see us again.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2023
Response from Judi on 2023/2/5
Thank you for your review. We hope you come and visit us again soon.

8/10 Good

Kati

Stayed 1 night in Jan 2023
Response from Judi on 2023/3/6
Thank you for your review. We hope you come again soon.

4/10 Poor

Brandi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
There was no hot water in our room. Our room was not in the lodge. The lodge is not the motel. The motel is a trailer with a cover on it. Very misleading.
Stayed 2 nights in Jan 2023
Response from Judi on 2023/2/3
Thank you for your review. We have never advertised that the motel was in the Lodge. Our website shows were it is as well as the cabins. We are sorry you didn't enjoy your stay here. Hopefully you will give us another chance.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from Judi on 2023/2/3
Thank you for your review.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness
Get what ya pay for
Not the best place to stay. Shower wasn’t clean, had hair all over the walls and the water was either boiling hot or freezing cold, no in between. The toilet also had hair all over it. Bed was clean but too soft and springy for me. Walls are also very thin-heard one guy snoring all night and another couples whole conversation.
Stayed 1 night in Jan 2023
Response from Judi on 2023/2/3
Thank you for your review. We apologize that you didn't have a good time with us. We hope that you will try us again in the future.

8/10 Good

Timothy, Emmett

Liked: Cleanliness, staff & service
Love this property but this stay was not good.. had average snowfall over the weekend. However no one around to remove snow from motel steps.
Response from Judi on 2022/12/11
Thank you for your review.

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had the hot water to our room freeze the night before and tried to contact us but we didn't have service. They were very accommodating and even brought in an extra space heater. We had hot water by check out. The service was great!
Stayed 2 nights in Nov 2022
Response from Judi on 2022/12/3
Thank you for your review. We hope you come and see us again.

2/10 Terrible

April

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
We got stuck in the parking area in front of this motel, thick ruts of mud and snow and we couldn’t even get out of our truck without stepping up to our ankles in mud. The baseboard heat didn’t work properly, we had to keep getting up during the night to either turn it up or down. Never did find hot water to shower. We finally left.
Stayed 1 night in Nov 2022
Response from Judi on 2022/12/3
Thank you for your review. It was unfortunate that we had a broken line right before you got here and that is why there was mud. We're sorry you didn't enjoy your stay and we hope that you will come again and maybe try one of the cabins or condos.

4/10 Poor

Gerald

Traveled with group, Traveled with family
Disliked: Staff & service
Disappointing stay
Arrived about 6:00pm to find the office had closed at 5:00pm. Had to check in with worker at restaurant to get key. Cabins are confusingly marked since there are duplicate numbers for the rental "motel" cabins and the what I assume owned cabins. Once we found the correct cabin we were disappointed with small size. Since there were 3 of us and there were only 2 towels in the room we attempted to get another towel but to no avail- the office was closed. We also noticed the rotten egg smell of the water only to find out the next morning (too late to use it) the property has a geo-thermal pool. However, you have to rent a towel for $2.00 to use. Parts of the property are very well kept but others are run down. This was a last minute rental so I chalked this one up to experience- do your homework before booking. The only plus to this stay was the worker at the restaurant who was great and working his rear end off and the food was really good. Would not stay here again.
Stayed 1 night in Oct 2022
Response from Judi on 2022/11/1
Thank you for your review and we are sorry you didn't enjoy your stay. Our website has the hours of operation in all departments as well as stating that we have a geothermal pool. We have hundreds of people who come and love our facility. We hope you do give us another chance and maybe try the condos that we have for rent.

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
This is a great property to stay at in garden valley, ID. The staff are all very friendly and caring for customer's experience. The food they make and service at the bar are great.
Stayed 1 night in Sep 2022
Response from Judi on 2022/10/3
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a back woods type of stay. Worked for a one night. They may have larger rooms that would be a little nicer but it worked for a night.
Stayed 1 night in Sep 2022
Response from Judi on 2022/10/3
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Judi on 2022/9/20
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Timothy, Emmett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay in Middle Idaho
Stayed 1 night in Sep 2022
Response from Judi on 2022/9/20
Thank you for your review. We look forward to seeing you again.