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希爾頓加爾維斯敦島度假村的評分

3.5 out of 5
希爾頓加爾維斯敦島度假村
5400 Seawall Blvd, Galveston, TX

評論

8.2

非常好

10 分，有夠讚；1033 則評論中有 522 則" "
8 分，不錯哦；1033 則評論中有 226 則" "
6 分，一般般；1033 則評論中有 126 則" "
4 分，不太好；1033 則評論中有 85 則" "
2 分，很糟糕；1033 則評論中有 74 則" "

8.4/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

6/10 一般般

De Witt，houston

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
I did not like the outside of my window construction noise from early morning to late afternoon. Noise inside the lobby from morning to night. Valet parking attendate, while leaving or returning not available. My bill not available at checkout due to computer down. I should have stayed in a motel to have received better service celebrating my 83rd birthday. Shameful the way you all are operating the hotel. Wasted a lot of money and time. These are facts and not lies. YOUR ARE THE HILTON charging me for such poooooor service. Shameful. I need a genuine apology from your director. We saved for two months to afford 5 nights in room 326 at the Hilton Galveston hotel. Disgraceful.
於 2024 年 4 月住了 5 晚

8/10 不錯哦

Woodson

喜歡：員工素質
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Stephanie

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was very friendly and accommodating. Very nice hotel with amazing views of the Gulf. We are already planning on visiting again with the whole family.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Kristie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚

10/10 有夠讚

R Randall

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was beautiful and the entire staff was super friendly and helpful!
於 2024 年 4 月住了 3 晚
MEL 於 2024年4月23日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

8/10 不錯哦

Christopher

Our bathroom was dirty with blond hair in the shower (my husband and I are black with black kinky hair); the breakfast was misleading. It was set up like continental breakfast until they came out with a check..we paid $48 for continential type breakfast and it wasn’t hot..other than that the stay was fine…the location was great!
於 2024 年 4 月住了 2 晚
MEL 於 2024年4月23日回覆
Thank you for your feedback. We will be addressing your concerns.

10/10 有夠讚

Calvin

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful and nice view
於 2024 年 4 月住了 1 晚
MEL 於 2024年4月23日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
MEL 於 2024年4月23日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

dale

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Makenzie

喜歡：整潔度、員工素質和住宿環境和硬體
Loved this hotel. Wonderful view of the water, very clean, and overall a great place. They were going through construction when we were there, but it wasn’t inconvenient in any way, and it was still a really good experience.
於 2024 年 4 月住了 1 晚
MEL 於 2024年4月10日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

6/10 一般般

ryan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay for families, only wish we would have known the pool was under repairs.
於 2024 年 4 月住了 1 晚
MEL 於 2024年4月10日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

Alayne

親子旅遊
喜歡：整潔度、員工素質和設施服務
Pool was closed and there was construction going on near our room so it got a bit noisy early in the morning.
於 2024 年 4 月住了 1 晚
MEL 於 2024年4月10日回覆
Thank you for taking the time to share your feedback!

2/10 很糟糕

Jim

情侶出遊
不喜歡：住宿環境和硬體
IF it is now standard for the Hotel industry to charge guests a daily parking fee. Then it would be less of a surprise if that fee was included on the overall price of whatever a persons hotel stay is. Paying hundred of dollars or more to stay in a hotel, and then come check in time, to be charged for parking daily for whatever the duration of the stay is. Is simply unabashed greed. The wife and I, shall not visit Galveston again. That whole place has become tourist trap, with the game of trying to see how much money they can squeeze a person dry for!
於 2023 年 12 月住了 4 晚
Katy 於 2024年4月11日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

2/10 很糟糕

Leo

不喜歡：員工素質
於 2024 年 4 月住了 1 晚
Katy 於 2024年4月11日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 有夠讚

Kerney

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
Katy 於 2024年4月11日回覆
We are happy you had a pleasant experience with us and hope to see in the future.

6/10 一般般

Jason

親子旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The rooms are pretty small for what you'd expect for the price even the nicest room overall the experience wasn't bad but there's so many options there on the strip the staff was really awesome I wish they would enforce the rules of the pool area I was drunk people in the hot tub all the time definitely wasn't the best place for families Unless the bracelets and rules of the pool area
於 2024 年 3 月住了 4 晚
Katy 於 2024年4月11日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

6/10 一般般

Andrea

親子旅遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
No pool No wifi Totally under construction Restaurant servers where no were to be found.
於 2024 年 4 月住了 2 晚
Katy 於 2024年4月6日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

6/10 一般般

Monica

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
MEL 於 2024年3月31日回覆
Thank you for taking the time to share your feedback!

10/10 有夠讚

Emily

喜歡：整潔度、員工素質和住宿環境和硬體
Outdoor heated pool and hot tub, very clean property
於 2024 年 3 月住了 1 晚
MEL 於 2024年3月31日回覆
Thank you for taking the time to share your feedback!

10/10 有夠讚

Maria

喜歡：整潔度、員工素質和住宿環境和硬體
I will definitely come back
於 2024 年 3 月住了 2 晚
Katy 於 2024年3月24日回覆
We are happy you had a pleasant experience with us and hope to see you again in the future

8/10 不錯哦

Tana

家庭旅遊
喜歡：整潔度和員工素質
Overall good experience. Hotel was clean and pool area was clean. Great location.
於 2024 年 3 月住了 1 晚
MEL 於 2024年3月20日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

Deborah

喜歡：整潔度、員工素質和住宿環境和硬體
We got a room facing the ocean, and it was quiet and clean and everybody was so nice!
於 2024 年 3 月住了 1 晚
MEL 於 2024年3月20日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

Katesa

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good property
於 2024 年 2 月住了 1 晚
MEL 於 2024年4月23日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

Rachel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, great pool and amazing staff. Fully recommend.
於 2024 年 3 月住了 4 晚
MEL 於 2024年3月16日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

vaibhav

喜歡：整潔度、員工素質和住宿環境和硬體
Gret properly! Worth the cost!
於 2024 年 3 月住了 2 晚
MEL 於 2024年3月20日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

Claudia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I happy to be there.
於 2024 年 3 月住了 1 晚
MEL 於 2024年3月16日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

Maria

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Good hotel to stay before taking a cruise in the port of Galveston.
於 2023 年 12 月住了 1 晚
Katy 於 2024年3月15日回覆
We are happy you had a pleasant experience with us and hope to see you again in the future.

10/10 有夠讚

Morningstar

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Katy 於 2024年3月15日回覆
We are happy you had a pleasant experience with us and hope to see you again in the future

8/10 不錯哦

Katy

喜歡：整潔度和員工素質
Room was very nice. Restaurant was over priced and VERY slow not worth the money. Hotel was ok overall but a lot of construction going on.
於 2024 年 2 月住了 1 晚
Katy 於 2024年3月15日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 有夠讚

Olivia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Katy 於 2024年3月15日回覆
We are happy you had a pleasant experience with us and hope to see you again in the future.

10/10 有夠讚

SUSAN

喜歡：整潔度、員工素質和住宿環境和硬體
Our fridge was not working, let them know in 10 minutes it was replaced. Great service.
於 2024 年 3 月住了 1 晚
Katy 於 2024年3月15日回覆
We are happy you had a pleasant experience with us and hope to see you again in the future.

4/10 不太好

Brandon

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Customer service was great, Dylan was very helpful upon my checkin. Dylan, gave me some vouchers that included a free appetizer at Landry’s which was right next door to the hotel. However, once I got to my room, it smelled like mildew. We called the front desk and they helped us out immediately switching rooms for us. After a few hours of being in the room we spotted a cockroach, we saw no more for the night. Then during the next night another cockroach appeared. The room was clean, however there were multiple stains on the pillows that were possibly just stains that could not get out after washing. The comforter was shedding a lot, also considering it was a white comforter during the daytime we could see through the comforter which was disgusting, seeing black cotton inside the comforter.
於 2024 年 3 月住了 2 晚
Katy 於 2024年3月15日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 有夠讚

Sinead

於 2024 年 3 月住了 1 晚
MEL 於 2024年3月31日回覆
Thank you for taking the time to share your feedback!

8/10 不錯哦

Patrick

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A very nice hotel for the price.
於 2024 年 3 月住了 1 晚
Katy 於 2024年3月6日回覆
We are happy you had a pleasant experience with us and hope to see in the future

10/10 有夠讚

Roger

於 2024 年 3 月住了 1 晚
MEL 於 2024年3月31日回覆
Thank you for taking the time to share your feedback!

10/10 有夠讚

Luis

喜歡：設施服務和住宿環境和硬體
Friendly staff
於 2024 年 3 月住了 1 晚
Katy 於 2024年3月6日回覆
We are happy you had a pleasant experience with us and hope to see in the future

10/10 有夠讚

Paul

喜歡：整潔度和員工素質
Music was way too loud in the bar area of the lobby. Pool bar closed early.
於 2024 年 3 月住了 1 晚
Katy 於 2024年3月6日回覆
We are happy you had a pleasant experience with us and hope to see in the future

10/10 有夠讚

Glenise，San Antonio

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean! Quick and friendly check in. The view is beautiful also. Thumbs up 👍 👌 👏
於 2024 年 3 月住了 1 晚
Katy 於 2024年3月6日回覆
We are happy you had a pleasant experience with us and hope to see in the future

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel right across from the waterfront and an incredible seawall. Be aware that you need a vehicle during weekdays as the trolley did not run on a Monday.
於 2024 年 2 月住了 2 晚
MEL 於 2024年3月2日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

6/10 一般般

Joseph

團體旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
Great spot but grateful we were allowed to use the pool next door at the other resort because there was no advance notice that the pool and hot tubs and sauna would be down during our visit. With annual maintenance being something that is scheduled in advance, it’s bothersome they don’t communicate with us.
於 2024 年 2 月住了 2 晚
Katy 於 2024年3月6日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

4/10 不太好

Briel

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Katy 於 2024年3月6日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

8/10 不錯哦

Joan

於 2024 年 2 月住了 2 晚
MEL 於 2024年3月20日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

4/10 不太好

fatemeh

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Unfortunately, I didn’t had a good experience in my stay when we got there they said the room is ready they gave us the key went upstairs. The room is horrible shape they took the sheets off to replace it was not done at all. All the trash was inside from previews person anyway, they told us the room is ready, which was not ready at all. We had to come back, sitting in the lobby for three hours until 430 then they gave us another room because it’s still the room was not ready for the second time we went upstairs and Managment didn’t do anything to make us happy in August and the second thing they had their remodeling in process which in the website was saying the remodeling is between January to February 1 and unfortunately they didn’t say still is going on while we were there and the pool area was completely closed which when my book they were talking about how beautiful is the pool is and there is a bar in there but unfortunately, the old were closed down for us. We cannot we couldn’t enjoy any of those as well or they was horrible. The room itself was comfortable after of course they gave us the clean room, overall not a good experience
於 2024 年 2 月住了 2 晚
Katy 於 2024年2月29日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

6/10 一般般

KEVIN

團體旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Poor design, there are better places to stay for the price
於 2024 年 2 月住了 1 晚
Katy 於 2024年2月29日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

2/10 很糟糕

suzanne

Our flight was cancelled and we were not able to get to Galveston. Called but no refund
於 2024 年 2 月住了 1 晚
Katy 於 2024年2月29日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 有夠讚

Chris，La Porte

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Katy 於 2024年2月29日回覆
We are happy that you had a pleasant experience with us and hope to see you again in the future

6/10 一般般

TJ

Cost was high for not enough amenities
於 2024 年 2 月住了 1 晚
Katy 於 2024年2月29日回覆
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 有夠讚

Linda，katy

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff was excellent. The manager on duty was so helpful! Never stayed here before but I will definitely come back!
於 2024 年 2 月住了 1 晚
Bianca 於 2024年2月17日回覆
We appreciate your feedback and thank you for staying with us!

8/10 不錯哦

Darla

於 2024 年 2 月住了 1 晚
MEL 於 2024年3月20日回覆
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 有夠讚

Melinda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed over for Mardi Gras. The hotel was clean and everything was in order.
於 2024 年 2 月住了 1 晚
Bianca 於 2024年2月17日回覆
We appreciate your feedback and thank you for staying with us!