Michael (door check-in) and Ericka (reception) are truly exceptional staff members! Long story short, they bent over backwards to help us get checked in!! We were driving when the message came in requesting updated CC Info. My bank had sent me a new Card, which replaced the info I’d given 4 months ago. However, we arrived within the check-in window, and I was very disappointed to learn that Hilton had cancelled our reservation. We ended up getting rooms other than the ones I’d chosen.
Angela
於 2024 年 5 月住了 2 晚
6/10 一般般
De Witt,houston
家庭旅遊
2024年4月28日
喜歡:整潔度
不喜歡:住宿環境和硬體
I did not like the outside of my window construction noise from early morning to late afternoon. Noise inside the lobby from morning to night. Valet parking attendate, while leaving or returning not available. My bill not available at checkout due to computer down.
I should have stayed in a motel to have received better service celebrating my 83rd birthday. Shameful the way you all are operating the hotel. Wasted a lot of money and time. These are facts and not lies. YOUR ARE THE HILTON charging me for such poooooor service. Shameful. I need a genuine apology from your director. We saved for two months to afford 5 nights in room 326 at the Hilton Galveston hotel. Disgraceful.
De Witt
於 2024 年 4 月住了 5 晚
8/10 不錯哦
Woodson
2024年4月27日
喜歡:員工素質
Woodson
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Stephanie
情侶出遊
2024年4月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very friendly and accommodating. Very nice hotel with amazing views of the Gulf. We are already planning on visiting again with the whole family.
Stephanie
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Kristie
2024年4月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Kristie
於 2024 年 4 月住了 4 晚
10/10 有夠讚
Pete
2024年4月24日
Pete
於 2024 年 4 月住了 2 晚
10/10 有夠讚
R Randall
2024年4月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was beautiful and the entire staff was super friendly and helpful!
R Randall
於 2024 年 4 月住了 3 晚
8/10 不錯哦
Christopher
2024年4月21日
Our bathroom was dirty with blond hair in the shower (my husband and I are black with black kinky hair); the breakfast was misleading. It was set up like continental breakfast until they came out with a check..we paid $48 for continential type breakfast and it wasn’t hot..other than that the stay was fine…the location was great!