We were very exited about this experience. The person with whom we did the paperwork, showed us the map and "explained" what route to take, how to follow the GPS, etc. Then another guy showed us what to push to start the car, how to accelerate/reduce the speed. He did that in less than a minute. So, we started our "journey" in beasty streets of SF with almost no knowledge of how to break, avoiding accidents several times. After 15 min. the GPS started acting crazy. First it disappeared, then gave delayed orders, such as "turn right" when we were in the far left lane and there was a divider we couldn't drive over. Then GPS disappeared again. We were lost. We called the number provided to us for emergency situations like this. No one was answering the phone(??). Called the office, same luck. I though let's get back with the direction given by WAZE. Of course it took us to freeway. We sopped at the freeway entrance and turned the car manually. After about 50 min. of hassle we were able to speak with someone. Thank god she gave us very clear directions to get back to office. The excuse of young lady at the office was " yeah, GPS sometimes fails"(????)