Jiangnan Ski Vacations

Water in the shower had inconsistent temparature. Extreme hot to extreme cold.

Overall environment and cleanness of the hotel is great. However, service of staff at restaurants have to be improved

Great spot overall. The Butler (Johnson) was extra helpful as i'm a foreigner and he was able to see to my needs anytime. Would stay again.

The Property is good and Conveniently located.

Amazing hotel, best stay in my China trip!

Overall environment and cleanness of the hotel is great. However, service of staff at restaurants have to be improved

I spend around ~40% of my time traveling and residing in hotels. This establishment stands out as one of the world's most sophisticated luxury destinations. The service, accommodations, and decor are nothing short of sensational. The concierge, Mike Cai, was exceptional—almost like having a personal assistant in a new city. The staff exudes authenticity and attentiveness, creating an unforgettable experience.

Great Hotel, nite, the service, the room, the food, the garden next to the breakfast buffet, just I one some members don’t speak English very well.

Water in the shower had inconsistent temparature. Extreme hot to extreme cold.

Overall environment and cleanness of the hotel is great. However, service of staff at restaurants have to be improved

Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional

Everything and everyone is incredibly nice. Location is close to metro and a big shopping mall..you can find all variety nice and decent price food inside the mall..is fantastic! Staying here is like home..warm and cozy. Definitely is my next chosen hotel.

Service staffs and hotel location are great. Wishing there are 2 chairs in the double room.

Very clean and professional! Evan was very helpful.