Phuket Province Romantic Vacations

Great location. Wonderful staff. Very good for the kids.

To Whom It May Concern at Expedia, I write this letter with an urgent and heavy heart regarding a traumatic and inhumane incident that occurred during our recent stay at Cape Sienna Gourmet Hotels & Villas in Phuket, Thailand, an experience that endangered our safety, violated our basic rights, and left us emotionally distressed. On the day of our scheduled departure, my fiancé and I were detained against our will by the hotel manager over a disputed payment of $180 USD, a charge I attempted to settle using my Discover Bank Debit Card. The hotel refused the card and, to our utter shock, failed to provide any prior notice that Discover was not an accepted form of payment. As American travelers unaware of this restriction, we were not only caught off guard but offered no alternatives or understanding. Instead, we were subjected to intimidation, humiliation, and complete disregard for our wellbeing. The manager refused every single payment alternative we proposed: Zelle, CashApp, PayPal, Venmo, and more, despite our desperate efforts to resolve the situation. We even attempted to withdraw cash from an ATM, only to discover it too did not support Discover cards. Rather than assisting or de-escalating the situation, the manager escalated it drastically. We were surrounded by armed guards, multiple hotel staff members, and even our pre-scheduled airport transfer driver, all summoned to form an intimidating line as we were held in place. Our flight was scheduled to depart in less

Sawasdee is a little oasis all your own. Every inch of the property is well thought out and is adventure for the senses. You have ponds, pools, fountains, lounging swing sofas with fans, mirrored designs and LED light in the walking paths and garden. It really is a feast for the eyes. The staff is amazing from the front desk, thank you Gina and Light(I know I miss spelled this but that is how it is pronounced), the house keepers, bell boys and everyone you encountered. The rooms are themed with curtained canopies and a starry night sky on the ceiling. It truly is a fun and relaxing place.

The property location is absolutely perfect. Walking distance to the beach, literally on the corner and $200tbh to the Bangla Road. The perfect location. Butttt, they had roaches. Not just small cute roaches. Lol. Giant roaches. To be fair they sent letter that they will be an exterminator the day we checked out. Other than that, it was a nice convenient hotel.

Great stay, staff were lovely and polite, they were very accommodating and helpful, communication was good even prior to arrival. We were celebrating a special occasion and the staff helped make this extra special. Breakfast was great, very good variety and nice which is something hard to find! The room was nice a comfortable, we had a jacuzzi room which also had a great view, only thing was the room was a little smaller than expected. The hotel is in a perfect location, close to shops, shopping mall, food places and main tourist attractions. Alot is in walking distance if not only a 3 minute bike or car ride. I would definately stay here again and would recommend anyone visiting the area to stay here to!