Deception Island Luxury Vacations

I had an excellent time! Staff was very professional. Room was beautiful!

Average hotel. Noticed few things during our stay. - The staff outside the hotel is "valet only" staff. Don't expect anyone to help you with your bags. - One day, our room was not made up. Looks like they are "scheduled". Not sure if they do it daily by default. - Zero sound-proof. We heard literally everything our room neighbors said. - We didn't rent a car but if you do, expect a front parking of just 4-5 cars. So, don't take a car with you. - No late checkout available. Good things. - The pool is good.

Room was nice but service was only okay.

When I arrived at the hotel, the greeting felt a bit off. After traveling and feeling tired, I was hoping for a more welcoming and warm experience, but instead I was immediately asked to pay a $90 fee if I wanted to get into my room one hour early. That didn’t really feel like a five-star arrival, especially after a long day of travel. The hotel markets itself as a five-star property, but in my experience it felt closer to a three- or four-star hotel. The hallways and the room had a weird smell, and there was something about the overall atmosphere that just didn’t give true 5 star luxury. It also felt somewhat outdated, which took away from the experience. The pool area was another downside. It didn’t get much sun because a building in front of it blocked a lot of the light, which made it less enjoyable during the day. That said, the vibe of the hotel was actually pretty good. The nightlife, the lobby, and the elevators all had a great aesthetic, and the building itself — especially the balconies and overall structure — looked very nice. The staff was also solid overall, especially the guys at the front who helped bring up the bags. Overall, this hotel probably used to be a true five-star property, but it no longer feels that way and that’s important for people who are looking for a 5 start stay. Still, it was a fair experience with good vibes and atmosphere, just not what you’d expect from a top-tier luxury hotel.

Great stay. Great hotel staff. Enjoyed the spa. Room keepers could be more timely, but still got the job done.

When I arrived at the hotel, the greeting felt a bit off. After traveling and feeling tired, I was hoping for a more welcoming and warm experience, but instead I was immediately asked to pay a $90 fee if I wanted to get into my room one hour early. That didn’t really feel like a five-star arrival, especially after a long day of travel. The hotel markets itself as a five-star property, but in my experience it felt closer to a three- or four-star hotel. The hallways and the room had a weird smell, and there was something about the overall atmosphere that just didn’t give true 5 star luxury. It also felt somewhat outdated, which took away from the experience. The pool area was another downside. It didn’t get much sun because a building in front of it blocked a lot of the light, which made it less enjoyable during the day. That said, the vibe of the hotel was actually pretty good. The nightlife, the lobby, and the elevators all had a great aesthetic, and the building itself — especially the balconies and overall structure — looked very nice. The staff was also solid overall, especially the guys at the front who helped bring up the bags. Overall, this hotel probably used to be a true five-star property, but it no longer feels that way and that’s important for people who are looking for a 5 start stay. Still, it was a fair experience with good vibes and atmosphere, just not what you’d expect from a top-tier luxury hotel.

The whole staff is great. The room was very cleaned and detailed. We felt very comfortable and want to comeback soon.

Room was nice but service was only okay.

I had an excellent time! Staff was very professional. Room was beautiful!