西密蘭群島豪華之旅

不優不推不會再住。櫃檯服務極差，有人跟本不會講英語，溝通極困難。房間冷氣漏水兩次，嚴重打擾我們的休息，飯店沒有任何的歉意。房間隔音極差，馬路上人講話的聲音都聽得清清楚楚，餐廳用餐就有蒼蠅，早晚都有很噁心。有客人提著行李11點到櫃檯簽到，櫃檯小姐低頭看手機視頻，用手指點著櫃檯上的簽到時間，告訴客人兩點再來，完全不幫助客人先寄存行李，完全不跟客人介紹迎賓飲料等服務。 黑名單，在泰國遇到的最差服務。糟糕透了。

I want to say thank you to the lady(sorry forgot to ask her name) in concierge , she is very considerate and thoughtful. Although hotel forgot to arrange the birthday surprise to my husband, she rearranged again and impressed us. And always give us suggestions for our trip! Besides, the location of the hotel is good, foods and massage are nearby. Housekeeping every day, very good!!!

Everything was good but you have to pre-book your boat rides off of the island and that can be a little odd.

房間比想像中安靜，睡的不錯，只是每天清潔完，沒有補充紙巾和抺手毛巾，都需要跟前台說。 酒店的餐廳上菜很久，接近30分鐘才有第一道菜，很多錯漏，已經確認過才下單，上菜時都給錯飲料，而且食物沒有煮熟。

Everything was good but you have to pre-book your boat rides off of the island and that can be a little odd.

The room we had was perfect for us and my 2 kids. The property was great. The beach however was not really accessible because of high tides and rough waters. Also, the property has the ability to make more of the night life but chose not to. The roof top is really nice and it’s being wasted by not having any entertainment. The resort was nice and I would definitely stay there again.

On the last night of my stay, the water from the tap was all brown and black when I took a shower. I complained to the front desk, but the staff just responded indifferently, saying something about pipe maintenance. Shouldn’t the hotel at least inform guests that dirty water might come out after pipe work? There’s absolutely no service quality at all. Very disappointing. I strongly advise against choosing this hotel. In addition, there’s a serious insect problem here, with lots of ants and worms crawling around the room. It’s absolutely disgusting. 在最後一晚住宿時，沖涼的時候水龍頭全是啡黑色污水。然後向櫃位職員投訴，他只係冷淡回應說什麼水管工程。你們做完水管工程不用通知一聲住客開水的時候注意污水有機會排出嗎？完全沒有服務質素可言。非常失望。千萬不要選擇這間酒店。 另外這裏有嚴重的昆蟲問題，很多螞蟻蚯蚓。在房間走來走去。十分嘔心。