Tokyo Kid friendly Vacations

Very small room, the walls are paper thin where you can hear your neighbour. One staff in particular at the front desk was not very helpful when we asked her about the airport bus limousine service. I would not be coming back as I know there are other better rooms and service in the same price point and area.

The staff was super helpful and welcoming, my mother lost her phone and the staff went above and beyond to ensure we got it back. The breakfast buffet along with the view was a surreal experience, definitely one of the best hotels I’ve stayed in my entire life.

Place was amazing to stay at! The rooms can be a little small but they’re upfront about the size. It’s really amazing for solo and possibly couple. Staff went above and beyond and same with cleaning service. Definitely would recommend!

All are very good! Just few steps to Ikebukoro Station. Many convenience stores nearby. Staffs all are very warm and helpful. Room very clean no matter it is a years hotel. There is airport bus in front lobby hotel to Haneda and Narita. Only rate a bit high... Thank you

Though this hotel is in Kabukicho, it never sounded like it was. The hotel is exactly what you’d imagine for a Tokyo hotel—clean, efficient, with smaller economy rooms. After all, Tokyo is out there, not in the hotel room. We had no problems with our stay whatsoever!

My stay at Hotel Gracery had some positives, but there are several areas that need real improvement. The biggest concern is the area immediately outside the hotel. At night, the surrounding streets become crowded with extremely intoxicated people, and there was visible vomit and trash. It felt uncomfortable walking in after dark, and the hotel should consider stronger security presence or clearer guidance for guests about late-night safety. Inside the hotel, the experience was much better—the lobby and common spaces were clean and well maintained. However, the rooms themselves are very small, even by Tokyo standards, and the bathroom had a noticeable mildew smell that made the space feel less fresh than expected. Pricing inside the hotel was also a bit surprising. The bar felt overpriced, and several basic comfort items—like higher-quality pillows—required an additional fee, which seemed unnecessary considering the nightly rate. Lastly, staff engagement was minimal. The front desk team was polite, but not warm, and the concierge never engaged or offered assistance. A little more hospitality and proactive support would go a long way in improving the guest experience. Overall, Hotel Gracery has potential because of its clean interior but the surrounding environment, room quality, pricing structure, and guest engagement need attention to make it a more comfortable and welcoming stay.

The staff was super helpful and welcoming, my mother lost her phone and the staff went above and beyond to ensure we got it back. The breakfast buffet along with the view was a surreal experience, definitely one of the best hotels I’ve stayed in my entire life.

Very well located. Excellent options for fine dinning. Near main subway station. Breakfast was ok and very expensive, did it once and never again. Staff is attentive and friendly. Check in was slow. The lounge in the 47th floor is increíble !

Place was amazing to stay at! The rooms can be a little small but they’re upfront about the size. It’s really amazing for solo and possibly couple. Staff went above and beyond and same with cleaning service. Definitely would recommend!

The staff was super helpful and welcoming, my mother lost her phone and the staff went above and beyond to ensure we got it back. The breakfast buffet along with the view was a surreal experience, definitely one of the best hotels I’ve stayed in my entire life.

Though this hotel is in Kabukicho, it never sounded like it was. The hotel is exactly what you’d imagine for a Tokyo hotel—clean, efficient, with smaller economy rooms. After all, Tokyo is out there, not in the hotel room. We had no problems with our stay whatsoever!