Pacific States Golf Vacations

Check in services were exceptional. They were very welcoming and informative. We visited the RED restaurant and food, drink, and waiter were also great. The host was a bit snooty and not very friendly. She didn’t even ask for a name or how many guest when she mistakenly sat us then removed us from a table by her error. I even tried to explain we do not have reservations and she still moved us to the wrong table. We got through it. Jacuzzi and pool were also nice, but bubbles were not working. Room was very kept. I just wish the carpets would go. It seemed a bit outdated plus the fact that the don’t provide drinking water is a bit disappointing. Overall we make the time work. Location is prime for a getaway.

Follow through is a problem at this hotel. Room was over the event space, so every night there is loud music below. The matter was brought to the staff at front desk, and I was told they will get me another room, and I never heard back. Restaurants have great food, but service is below average on all. Brought it up to their attention, I was told “thanks for letting us know” Asked to speak to the hotel manager, no one reached out. Followed up again, and they had the food and beverage manager LVM for me. One attempt. Unfortunately, very disappointed with this property. Based on my experience, I can’t recommend this property to anyone.

Follow through is a problem at this hotel. Room was over the event space, so every night there is loud music below. The matter was brought to the staff at front desk, and I was told they will get me another room, and I never heard back. Restaurants have great food, but service is below average on all. Brought it up to their attention, I was told “thanks for letting us know” Asked to speak to the hotel manager, no one reached out. Followed up again, and they had the food and beverage manager LVM for me. One attempt. Unfortunately, very disappointed with this property. Based on my experience, I can’t recommend this property to anyone.