Indonesia Beach Vacations

The garden and the architecture is a highlight - really offers a sene of serenity. However the management is a bit chaotic: first, in two consecutive days I was supplied with dirty towels - this problem was solved after I made a complaint to the front desk. Second, the internet was unstable and unreliable. One day the internet is down, when I reported this issue, the staff at the front desk told me an IT personnel would sent to me. After about 20 mins when I called the front desk when would expect the IT personnel, the receptionist, he couldn’t help me and Abruptly ended the call without providing any useful information. Then I went to the front desk again queried about the incidents then I found some people lied to me to suit their convenience (for example two different people came to me claiming they are the hotel manager in two different occasions when I visited the front desk, specifically requesting to see the hotel manager). I wrote an Email to the front desk manager, and I never got a reply.

The staff were extremely helpful. Breakfast was terrific with a huge selection. Pool room was very appreciated. Would definitely stay again.

Activities for kids were fantastic, food was great, pools were beautiful and most importantly the staff were sooooo amazing!

We loved the hotel, the staff was lovely. We want to go back for sure and stay more days.

The Laguna Resort and Spa was a dream for me to stay! The property is impecable! Staff are beyond friendly and helpful. I stayed for 5 nights and only downside was leaving

Activities for kids were fantastic, food was great, pools were beautiful and most importantly the staff were sooooo amazing!

The staff were extremely helpful. Breakfast was terrific with a huge selection. Pool room was very appreciated. Would definitely stay again.

We loved the hotel, the staff was lovely. We want to go back for sure and stay more days.