Southern Madrid All inclusive Vacations

Definitely a place to stay in Madrid!

Todo estaba perfecto, no tengo ninguna queja

The staff and food and the place very clean and the bar and the Resturant excellent service and Osvaldo an pd yesilmy were excellent with their service. Thank you see you next year

Its location was perfect. Staff very friendly and helpful.

It’s was okay a bit further from town than i would’ve liked

The reception staff, one lady in particular, were great. The check in was lovely and the room great. Bed do comfortable and clean, well equipped and bathroom good. A very comfortable room - excellent. Sadly the lobby / bar restaurant staff let their colleagues down badly. They let the rest of the hotel, and the good experience we had otherwise, down. We had reserved a table and were sat at the table and them ignored for 30 mins (not even offered water or a drink) before we got up and left. We raised the issue with the reception staff, who recommended somewhere else to eat outside of the hotel saying the hotel bar was very busy due to the rain. However there were 50 covers in total and at least 6 waiting staff that I saw - all of whom were walking about actively avoiding eye contact when I tried to catch their attention. So o do. It consider rain to be a good excuse; and we got wet in the rain walking to another place to eat. I would like to give the reception staff and housekeeping team 5 stars but the restaurant staff 0 stars. They should try harder to not undermine their reception colleagues.

Friendly staff, clean room, loved the gym

Honestly, probably one of the best hotels I’ve ever stayed at. Clean modern amazing amenities love the gym love the pool area, delicious food Their breakfast buffet was unreal. Hotel is located in a great location Each floor has a different theme for music genres. All the staff are wonderful and helpful The shower even has speakers in it This place was a complete vibe🙌🙌🙌