Long Beach Island Mountain Vacations

Excellent service all around!

Location was good but the pool closed at 8pm. It was 110 degrees and we couldn’t use the pool. We had four people in our room and never had enough towels; 2or 3 depending on the day. Housekeeping left trash sitting on counter and never finished. Alan was wonderful when we dropped our bags off the first day!

Very clean and nice bar staff. The spicy chicken wings there were amazing. Negative’s are expensive valet. Area where the hotel is the ghetto part of downtown. But walkable distance to Starbucks and shopping. And didn’t realize this when I booked. But no pools in this hot heat

We had a very good stay at the Sofitel Philadelphia. The location is excellent, and the rooms are spacious, clean, and comfortable. The bed was incredibly comfortable, the bathroom was large.While the hotel feels a little dated, it’s very well maintained. We also appreciated the hotel’s eco-friendly approach and the daily hotel credit, which was a great perk to use at the bar. The only area that could be improved is housekeeping. One day, our room wasn’t cleaned until after we returned in the evening, and only after we called the front desk a few times. On other days, housekeeping would arrive very early, around 8–9 a.m., and if you weren’t ready then, they often didn’t return later, which was a bit inconvenient. We also had an issue with our bathroom sink overflowing. The team immediately offered to move us to another room, which was a thoughtful gesture. We really appreciated how professionally they handled it. A special mention to Ada at the front desk, who was exceptionally warm and helpful. One thing that really stood out was that the front desk staff remembered guests by name, which is a hallmark of great hospitality and made us feel genuinely welcomed. Overall, it was a wonderful stay, and we would happily stay here again.

The property is beautiful. They have a nice gym and nice pool area but it is too small and they have no umbrellas for outside poolside which is crazy because it was over 100 degrees outside!

Excellent service all around!

A few highlights about the property and then specifics, Scale from 1-10 (10 best) Location - 11 (ELEVEN) The best location by far. Room - 7.5 Deluxe King (hardly deluxe) -Small-ish and in need of updating, clogged shower (fixed) and not 100% clean. There was a bottle cap on the floor by the bed when we arrived and still there 2 days later. Someone is not cleaning properly. Door Staff - 3 - I opened the door more than acceptable at a Ritz -Carlton Reception - 8.5 - Friendly except for check out time. Did not even acknowledge us while on their computer. Lobby Bar and Restaurant - 4.5 - Lacks service levels and the Cesar salad was not edible. Time for a new F&B Manager, Chef, and new cuisine concept. Bathroom Commode - You better be small and thin. Just overall not a RITZ CARLTON experience.

Excellent service all around!

Location was good but the pool closed at 8pm. It was 110 degrees and we couldn’t use the pool. We had four people in our room and never had enough towels; 2or 3 depending on the day. Housekeeping left trash sitting on counter and never finished. Alan was wonderful when we dropped our bags off the first day!