City Island Luxury Vacations

Very elegant, clean, great staff and excellent service

Location was good, hotel was clean, most staff was nice and helpful, bed was comfortable, luggage hold was helpful when needed. Room was smaller than depicted in the photos. Read the fine print, in terms of extra fees. Breakfast is not included, just offered for an additional fee.

Toilet bowl was dirty. Water was turned off for 5 hours on our second day, air conditioner was old and not working properly. The staff was very helpful, but owners should invest in it, ideal location to stay in NYC.

This hotel has an excellent location close to Times Square, Central Park, Broadway shows and more. The price was good considering the location. Unfortunately, there was no microwave or mini fridge and the room was small for more than two people. The breakfast was disappointing. It was downstairs and you were only allowed one piece of fruit, one drink (O.J. or water) and a choice between an egg sandwich or a yogurt with granola and four blueberries. It felt cheap and only one person there was friendly You could stay upstairs and pay for a better sit down breakfast but I felt like we had paid enough for the hotel.

Comfortable bed, shower head was a little wonky, and no restaurant open while we were there.

Breakfast is really nice. Close by everywhere. Love it.

Super spa - got a great facial, and the steam room was high quality (fast to warm up, good steam). Very friendly and helpful staff including concierge and doormen

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.

Very elegant, clean, great staff and excellent service

Location was good, hotel was clean, most staff was nice and helpful, bed was comfortable, luggage hold was helpful when needed. Room was smaller than depicted in the photos. Read the fine print, in terms of extra fees. Breakfast is not included, just offered for an additional fee.

Toilet bowl was dirty. Water was turned off for 5 hours on our second day, air conditioner was old and not working properly. The staff was very helpful, but owners should invest in it, ideal location to stay in NYC.