East Dorset District Luxury Vacations

This place has good and bad. The rooms are adequate and comfortable. There isn’t very good soundproofing. I had to change rooms 3 times because the AC wasn’t working and I ended up having an asthma attack due to the ongoing issue. Bring ear plugs and sound machine if you want to actually sleep. I had issues in all the rooms that were electrical related. If it wasn’t the AC it was lights or the TV. I found it to be a very stressful stay. Don’t depend on these people to do anything with any sort of hurry. The check in was absurd. I got there at 1pm asked to check in they said I must wait until 3. I came back at 3:30 and was told it would be an additional hour and half wait. Or I could take a lesser room than what I paid for. Room service people were nice One of the maintenance guys is really nice. Front desk staff are yes men with zero follow through. If you need a taxi don’t ask them do it yourself. It was close to Victoria Station and that was convenient. Will I ever stay again, NO!

excellent service and such a warm welcome

Oustanding staff, beautiful property.

Room was really lovely, exactly as expected. However, it wasn't the friendliest atmosphere when at reception and didn't feel overly welcomed. We also paid a security deposit for the one night stay and are having to chase it up 3 weeks later.

The hotel and staff were lovely! Wonderful breakfasts and great location!

Very small despite a double upgrade. Show lacked on floor. Regularly No WiFi

Oustanding staff, beautiful property.

Room had hairs in the ned, toilet broke