Kauai Luxury Vacations

Hotel is going through a remodel, was a bit of a maze to get to and from our room. Amenities are nice, food on property was not, asked why no one was getting in the ocean from the property and was told the water conditions here are not suitable to swim. Have stayed at Outrigger in Oahu and it was much nicer, would not stay here again.

All great - EXCEPT - after 10 hours of traveling, To Ha, the woman behind the front desk, kept us waiting half an hour to check in - when there were zero people on line or in front of her. While we were directed by the bellman to take a seat, she was on the phone, typing on her computer, and smiling and talking to any guest that came by with a question. When she finally got to us, she made us go through another 30 minutes of intake, including a sales pitch for an upsell. We travel a lot, and we have never experienced anything like this before. Certainly the last thing you'd expect in a pricey luxury resort. There was no attempt to make it up to us, with the room upgrade we'd been expecting, since we travel so often and Expedia puts us in the VIP category, or even perhaps a round of drinks by the pool, or something to take the sting out of this awful check-in experience. The capper was when we checked out, we asked for a 1-hour late checkout, and she couldn't even muster that. Other than her, all of staff were WONDERFUL. It's a lovely place.

Gorgeous property, close to other amenities. The Royal Lanai is an awesome sushi restaurant and bar. Pool is gorgeous with great service.