「The access is not well suited for guests arriving by boat (this is after all a marine resort). You have to struggle with your luggage up a very steep hill, a hike which the staff said took 10 minutes. Well… 20 at least. Upon return we asked if there was a shuttle or if we could borrow a golf cart? No, sorry! Nothing of the like…」
「A fire breaking out in the middle of the night is never good news. However, worse was the fact the emergency exit was padlocked!
The single staff member was clearly overwhelmed and never offered any explanation or communication while we were evacuated into the street or thereafter while we waited to get back into our rooms after the fire brigades had left.
Aside from the fire incident, the hotel could do with better housekeeping (emptying the bin and replacing a towel is not quite good...