Superior Double Room | Premium bedding, down comforters, minibar, in-room safe
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Reviews of Züri by Fassbind

4 out of 5
Züri by Fassbind
Heinrichstrasse 254, Zürich

Reviews

8.6

Excellent

Rating 10 - Excellent. 168 out of 370 reviews" "
Rating 8 - Good. 148 out of 370 reviews" "
Rating 6 - Okay. 32 out of 370 reviews" "
Rating 4 - Poor. 16 out of 370 reviews" "
Rating 2 - Terrible. 6 out of 370 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern room, except missing basic things expected like shampoo and body wash. Location is not the best as 20 minutes from train station and 30 minutes from old city. Sauna and fitness room very simple and in basement so did not use. Early check in would have costed an extra 30 chf although room was ready.
Stayed 1 night in Apr 2024
Response from Rezeption on 2024/4/27
Dear Laura thanks for your review about your stay. All of our rooms have shampoo and body wash in the room. We do hope to welcome you back again. Best regards Hotel Züri Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Yours Züri by Fassbind Team on 2024/4/18
Dear Guest, thank you very much for your Feedback.We are happy that you enjoyed your stay with us.If your travel brings you back to Zurich, we are happy welcoming you back again.

10/10 Excellent

Monserrat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff, took to our concerns and assisted to a smoothness 2 nights. Thank you!
Stayed 2 nights in Feb 2024
Response from Rezeption on 2024/2/20
Dear Monserrat thank you so much FOR THE GREAT REVIEW. We will share that with our team. We wish you all the best and hope to see you soon again.

6/10 Okay

Syed

Traveled with family
Liked: Cleanliness, amenities
Little bit more customer service oriented staff
Stayed 1 night in Feb 2024
Response from Rezeption on 2024/2/20
Dear Syed thanks for your feedback. We do hope to welcome you back on day soon again. Best regards Hotel Züri Team

10/10 Excellent

Elhamy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rezeption on 2024/2/13
Dear Elhamy thank you for your feedback. Hope to see you soon again. Best regards Hotel Züri Team

8/10 Good

Nasima

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Used the dirty towels
Stayed 4 nights in Jan 2024
Response from Rezeption on 2024/2/13
Dear Nasima thank you for your feedback. Hope to see you soon again. Best regards Hotel Züri Team

10/10 Excellent

ilsse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Dec 2023
Response from Rezeption on 2024/2/13
Dear Ilsse hank you for your feedback. Hope to see you soon again. Best regards Hotel Züri Team

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent and friendly. The room was reasonably sized, with decent toiletries and enough surfaces to unpack things and be comfortable. Beds were a little on the softer side for my taste, but still very reasonable. Would stay again!
Stayed 1 night in Dec 2023

6/10 Okay

Irina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend. So far from the center. Very expensive area and not desirable for tourists.
Stayed 6 nights in Oct 2023
Response from Rezeption on 2023/10/31
Dear Irina thanks for your feedback. Out hotel is not located in the city that is correct but it takes with the tram under 10 minutes to get to the city. The area is same priced as the other. Best regards Hotel Züri Team

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just 8-10 minutes walk from train station. Quiet location. Clean room.
Stayed 1 night in Oct 2023
Response from Rezeption on 2023/10/24
Dear guest thank you so much FOR THE GREAT 10 POINTS. We do hope to welcome you back again. All the best Hotel Züri Team

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from Rezeption on 2023/10/20
Dear Brian thank you so much FOR THE GREAT 10 POINTS. We do hope to welcome you back soon again. All the best Hotel Züri Team

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rezeption on 2023/10/19
Dear guest thanks for your GRET REVIEW. Hope to welcome you soon back again. All the best Hotel Züri Team

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rezeption on 2023/10/19
Dear Samuel thank you so much for GREAT review.Hope to welcome you soon again. All the best Hotel Züri Team

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good experience with Hotel Zuri by Fassbind. It is so convenient that with 8 mins walking distance to the nearest train station. However would like to suggest to have different pillow selection for better comfort (do correct me if there is pillow option).
Stayed 2 nights in Oct 2023
Response from Rezeption on 2023/10/16
Dear Guest, Thank you for choosing Hotel Züri by Fassbind and taking the time to share your excellent review of your stay. We are pleased to hear that your stay at our hotel was completely satisfactory and that you enjoyed our location. We look forward to welcoming you among our guests soon. With kind regards Hotel Züri by Fassbind Team

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close walk to the main bus area to be able to go anywhere around the city.
Stayed 1 night in Aug 2023
Response from Rezeption on 2023/8/23
Hello thank you for your Review. Best regards Hotel Züri Team

8/10 Good

Aizuddin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nearby to tram station and tram to zurich hb is like 7 mins away thus making it accessible. Room condition is pretty decent. Great bed and bath. Quite small but still ok. Aircond is functional and cool which makes the room comfortable. However, carpet cleanliness could be improved. In case u need cutleries or plate, u can take it on ur own at the restaurant. Overall, it’s a good place.
Stayed 5 nights in Jul 2023
Response from Rezeption on 2023/8/23
Dear Aizuddin thanks for your honest and great feedback. We do hope to welcome you back soon again. All the best Hotel Züri team

10/10 Excellent

Guanglei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jul 2023
Response from Rezeption on 2023/8/23
Hello thank you for your Review. Best regards Hotel Züri Team

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The mini fridge in the room was cool at best. The front desk said they all were and if we needed something to be kept cold they would store it in their kitchen. Also laundry is not self service, as in washer and dryer on site. It was a cleaner and it is not available on the weekends which of course is when we were there. I asked the front desk and they just said “this is not like the states” so we were on our own to find a laundromat .
Stayed 3 nights in Jul 2023
Response from Rezeption on 2023/8/23
Dear Mary thanks for your feeedback. We do hope to welcome you back again. Best regards Hotel Züri Team

2/10 Terrible

federico

Stayed 3 nights in Jun 2023
Response from Rezeption on 2023/8/23
Hello thank you for your Review. Best regards Hotel Züri Team

4/10 Poor

Alfredo F.

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is way over priced. Rooms are small.
Stayed 2 nights in Jul 2023
Response from Rezeption on 2023/7/6
Dear Alfredo thanks for your feedback. We are sorry that you were not satisfied with your stay. Best regards Hotel Züri Team

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 6 nights in Jun 2023
Response from Rezeption on 2023/7/6
Dear Guest thank you for your review.Best regards Hotel Züri Team

8/10 Good

Kaoruko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was easy to access from airport and also to the main station. Nice and clean.
Stayed 2 nights in Jun 2023
Response from Rezeption on 2023/7/6
Dear Guest thank you for your review. Hope to welcome you soon again.Best regards Hotel Züri Team

10/10 Excellent

Helen

Stayed 1 night in Jun 2023
Response from Rezeption on 2023/6/30
Dear Helen thank you so MUCH FOR THE GREAT 10 POINTS. Hope to welcome you back soon again. All the best Hotel Züri Team

6/10 Okay

Jill

Stayed 2 nights in Apr 2023
Response from Rezeption on 2023/5/8
Dear Jill thanks for your review. We do hope to welcome you back again. Best regards Hotel Züri Team

8/10 Good

Darren

Stayed 1 night in Mar 2023
Response from Rezeption on 2023/3/8
Dear Darren thank you so much for the GREAT 10 POINTS. We do hope to welcome you back soon again. All the best Hotel Züri Team

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean room and linens. Great support staff. Would highly recommend. A five star hotel with a four star price. Great location.
Stayed 1 night in Jan 2023
Response from Rezeption on 2023/2/3
Dear George thank you so much FOR THE GREAT REVIEW. We will share that with our team. We do hope to welcome you back soon again. Best regards Hotel Züri Team

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room
Response from Rezeption on 2023/1/18
Dear Carol thanks for your feedback. We still hope to welcome you back soon again. All the best Hotel Züri Team

8/10 Good

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff at reception were excellent. Easy to get public transport from hotel. Good eateries close by. Only issue was on one day breakfast was very poor. Not enough staff to clean tables and not everything was available compared to other mornings.
Response from Rezeption on 2023/1/7
Dear Ernesto thank you so much for your great feedback. We do apologize for the breakfast. During this time we had some travel groups in the house so it was busy. Hope to welcome you soon again. All the best Hotel Züri Team

10/10 Excellent

Jorge

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, quite modern, the only issue parking was a bit difficult to find at first but I would come here again in my next visit to Zurich
Stayed 1 night in Nov 2022
Response from Rezeption on 2022/11/16
Dear Jorge thank you so much FOR THE GREAT REVIEW. We will share that with our team. We do hope to welcome you back soon again. Best regards Hotel Züri Team

10/10 Excellent

Yoftahe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Zurich and can be accessed by trams from the train station. Would definitely stay here again!
Stayed 1 night in Oct 2022
Response from Rezeption on 2022/11/2
Dear Yoftahe thank you so much for the GREAT REVIEW. We do hope to welcome you back soon again. Best regards Hotel Züri Team

10/10 Excellent

John, Burien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and hotel room. It was modern and just perfect all the way around.
Stayed 4 nights in Oct 2022
Response from Rezeption on 2022/11/2
Dear John thank you so much for the GREAT REVIEW. We do hope to welcome you back soon again. Best regards Hotel Züri Team

6/10 Okay

Timothy, Draper

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was clean and in a good location with many restaurant options. Unfortunately, the street and sidewalk in front of the hotel is torn up and inaccessible. So when you drive into an unfamiliar town with a rental car and you can't even get to the front door of the hotel, that's bad. You have to have a banner across the booking online--UNDER CONSTRUCTION-NO ACCESS WITHIN A BLOCK BY CAR OR TAXI. People can then decide whether or not they want to deal with it but it felt shady not to say anything. Otherwise, hotel was fine.
Stayed 1 night in Oct 2022
Response from Rezeption on 2022/10/19
Dear Timothy, Thank you so much for taking time to give us feedback about your stay. We are really happy that you felt comfortable at our hotel. We really apologise about this inconvenience. In one month, the constructions will be gone. We hope to see you again soon. Kind regards, Hotel Züri

10/10 Excellent

Candise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern and very comfortable. I enjoyed my stay.
Stayed 6 nights in Oct 2022
Response from Rezeption on 2022/10/19
Dear Candise, Thank you so much for your feedback. We are very happy that you enjoyed your stay. We hope to see you again soon. Kind regards,Hotel Züri

6/10 Okay

Emily, New York

Traveled with group
Liked: Cleanliness, staff & service
Overall 3/5 Check-in - a sharp 3pm, upon arrival the male staff at check-in counter only said: it's not ready till 3pm in no facial expession. Feel unwelcoming especially after hour long flight. Room - good enough, bed is comfortable. Amenity - not much but probably available upon request. There's a lady at the desk was nice and friendly helped us print out our document so that helps. Location - a bit far from town but very easy to take train.
Stayed 2 nights in Sep 2022
Response from Rezeption on 2022/9/28
Dear Emily thanks for your honest and detailed feedback. We are sorry that you were not satisfied with your stay. The whole team still hopes to welcome you back someday. All the best Hotel Züri Team

8/10 Good

Rick

Stayed 1 night in Jul 2022
Response from Cátia Ferreira on 2022/8/7
Guten Tag, Wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben. Vielen Dank! Wir hoffen, Sie bald zu sehen!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an absolute gem and a relative bargain in an expensive city. It is located in a trendy corner of central Zurich, steps away from funky eateries and the delightful Frau Gerolds Garten, which really comes alive at night. This hotel is conveniently located mere steps from several bus/tram options that get you downtown in under 10 minutes. I was greeted by friendly staff at reception, and the breakfast buffet featured a nice variety of quality hot/cold items. The room was spotless and super quiet, with an effective A/C for comfort during warm nights. My only regret is that I didn't book a longer stay at this hotel. Given how quickly one can get downtown, it is a no-brainer to stay here instead of more expensive options closer to old town.
Stayed 1 night in Jun 2022
Response from Rezeption on 2022/7/6
Dear Timothy thank you so MUCH FOR THE GREAT REVIEW. We will share your feedback with our team. Glad that you have enjoyed your stay. We hope to welcome you back soon again. All the best. Hotel Züri Team

10/10 Excellent

Young Soo

Liked: Cleanliness, amenities, property conditions & facilities
Overall happy
Stayed 1 night in Jun 2022
Response from Rezeption on 2022/6/29
Dear Young Soo thank you so much for THE GREAT REVIEW. Hope to welcome you back soon again. Best regards Hotel Züri Team

10/10 Excellent

rebbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful. They’d be able to help more if they could call Uber for the guests just like they could call taxis for them (the guests.)
Stayed 1 night in May 2022
Response from Rezeption on 2022/6/14
Dear Rebbie thanks for your great feedback. We will share that with the team. Hope to welcome you back soon again. Best regards Hotel Züri Team

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite , everything is walkable, Staff were excellent. Food is good,
Stayed 1 night in May 2022
Response from Rezeption on 2022/5/16
Dear Antonio thank you so much for THE GREAT 5 POINTS. We are happy that you have enjoyed your stay. We hope to welcome you back soon again. Best regards Hotel Züri Team

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very functional rooms. Clean and nice at a reasonable price.
Stayed 4 nights in May 2022
Response from Rezeption on 2022/5/10
Dear Marcel thank you so much for your GREAT FEEDBACK and the full points. We hope to welcome you soon again. Best regards Hotel Züri Team

6/10 Okay

Dorthe

Stayed 1 night in Mar 2022
Response from Rezeption on 2022/4/8
Dear Dorthe thanks for the review. Best regards Hotel Züri Team

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Hotel Management on 2021/9/6
Dear Kayla, thanks for your great 10 Points. Hope to see you soon again. Hotel Züri Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been staying at this hotel for a few years on business and it is very efficient.
Stayed 2 nights in Aug 2021
Response from Hotel Management on 2021/9/10
Dear Logan, thank you so much for THE GREAT 10 POINTS. Best regards, Hotel Züri Team

10/10 Excellent

Cipriano

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Management on 2021/8/9
Dear Cipriano, thanks for the great 10 POINTS. We hope to welcome you soon again, Best regards, Hotel Züri Team

10/10 Excellent

Luciano

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Reception on 2021/5/26
Vielen Dank für das super Feedback!

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Rezeption on 2019/12/2
Dear Samuel, thank you so much for your GREAT 5 POINTS. We hope to welcome you back soon again. Yours Hotel Züri Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Rezeption on 2019/11/18
Dear Guest, thank you for your feedback. Yours Hotel Züri Team

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Reception on 2019/11/15
Dear Luciano, thank you so much for your GREAT 10 Points. We do hope to welcome you soon again. Yours Hotel Züri Team

10/10 Excellent

Masum

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Management on 2019/11/8
Dear Masum, thank you so much for your GREAT 10 POINTS. We hope to welcome you back soon again. Yours Hotel Züri Team

6/10 Okay

Verified traveler

Liked: Staff & service
The hotel is based in an industrial area but not very far from the center. I have booked an hotel with a double size bed and ended up with two single beds. When I draw the attention of the receptionist on this point she claimed that it was due to a mistake from Hotels.com. She advised to upgrade and pay an extra to get the room with the double bed. Also the treadmill (only one) in the Gym is not working properly and should be removed and replaced as it could cause health and safety issues. I am not the first one to refer to this issue but nothing has been done. The hotel is not cheap but not too bad in comparison with others in Zurich.
Stayed 7 nights in Oct 2019
Response from Yours Züri by Fassbind Team on 2019/10/28
Dear Guest, thank you very much for your Feedback. We are sorry that you have not been 100% satisfied with your stay. We would be happy if you claim the treadmill directly with us and we would be happy to resolve this isse. We are not able to find any problems with it right now. Looking forward to your next visit.