Dear Suheila,We sincerely regret to learn about the difficulties you experienced during your stay with us. We apologize for any misunderstanding regarding our shuttle service to and from the airport. Our aim is to provide clear and precise information to our guests and it appears that we fell short in this aspect.We are also sorry to hear about your experience with our staff. We strive to offer a warm and friendly service to all our guests, and it is unfortunate that you did not have this experience. We take your comments seriously and will use them to evaluate and improve our customer service. Since we do not offer our own hotel shuttle service but cooperate with an external provider, it would be very important for us to know where you got the information that we provide our own shuttle service.All prices are clearly visible to our guests at reception at all times. If you have any questions, our team will be happy to help you.We regret that the room amenities did not meet your expectations. As a small welcome, our guests receive a free bottle of water in every room, which is refreshed daily.We are deeply disappointed to know that we were not able to provide you with the level of service you deserve. We sincerely hope to have another opportunity to regain your trust and provide you with the high standard of service we are known for.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Christopher, It is amazing to see how much you enjoyed your stay with us and that we were able to contribute to a pleasant time in Zurich.We are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Jason, We appreciate your great review and hope we can be your host again next time.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Conan, Thank you for being our guest and your feedback. It is a pleasure to see how much you enjoyed it and that we were able to contribute to a pleasant time in Zurich.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Reginald, We would like to thank you for your 5 star rating on Expedia and your stay with us.We are more than happy that you enjoyed your time in Zurich and we hope we can welcome you back soon.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Adi, Thank you for your positive review and your stay with us.We are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Saurabh Chandra, We thank you for your positive feedback and your stay with us. We are very pleased that you generally enjoyed your stay and that you also appreciated the advantages of our location in close proximity to the airport.We are very sorry that there were delays in your arrival. Our employees always do their best to offer our guests a quick and smooth check-in.We look forward to your next visit and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Tereza, We are more than happy to read that you enjyoed a great stay with us and you felt overall very satisfied.Thank you for your great review and please visit us again soon, we are looking forward.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Bardia, It is great to see that you enjoyed your stayover in Zurich and that we were able to contribute to it.We are very pleased that you particularly liked the cleanliness.We hope to be your host again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Marnie, Thank you for your feedback. I regret that we could not meet your expectation this time. You may want to give me more details about your experience, so we can take the opportunity to continually improve. Feel free to contact us at any time. Thank you for your support and I wish you all the best. Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Kent, Thank you for your feedback. We are pleased that our proximity to the airport was an advantage for you and that you could even reach it on foot.See you next time and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Delaney, We appreciated your great review very much and thank you for choosing our hotel for your stayover in Zurich.We are pleased that you enjoyed it and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Nicholas, We would like to thank you for your amazing review of or team. We appreiate it very much and are more than happy that we were able to contribute to a pleasant time in Munich.The well-being and satisfaction of our guests is our top priority.We are looking forward to be your host again in the future and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Diveash, Thank you for being our guest and your feedback. we would be delighted to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Shoshana, Thank you for choosing our hotel for your stayover in Zurich. We are pleased that you enjoyed it overall and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Golan-David, We would like to thank you for your great review on Expedia and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Jordan, Thank you for choosing our hotel for your stay in Zurich and your great review. It is a pleasure to see that you enjoyed it overall and also that our very good location near the airport was convenient for your needs.We are looking forward to welcome you back again and wish you all the best.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Patrick, Thank you for being our guest and your feedback. We appreciate your positive review very much and are pleased that you enjoyed it overall. However, we are very sorry that you had problems with the TV. Our technician took care of it immediately.We look forward to welcoming you again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Alice, Thank you for your review of your stay with us. We are very sorry that you were obviously very dissatisfied and that we were not able to meet your expectations.The satisfaction of our guests is our goal and we always do our best to achieve this. We would like to know what exactly led to your negative impressions.We would like to thank you in advance for your support and feedback and remain with kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Ido, Thanks a lot for your amazing review of our hotel. It is a pleasure to see that you enjoyed your short stay with us and also that our very good location was convenient for your needs.We are also happy that you enjoyed our extensive breakfast offer and you were able to start your day well strengthened.We are looking forward to welcome you back again for your next visit to Zurich and wish you all the best.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Michael, Thank you for your feedback and your stay with us. We are pleased that we were able to make the room available to you upon your arrival and that you were able to rest from your long journey.Our hotel is located in close proximity to the airport. You can reach it within 5 minutes by bus and about 20 minutes on foot.A shuttle service can be booked exclusively. You can obtain information from our local colleagues at any time.We look forward to welcoming you again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Donna, Thank you very much for your great review of our hotel and our team. We appreciate it very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Thomas, Thank you for evaluating your stay with us. We are pleased that you were overall satisfied and we hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Conan, Thanks a lot for your fantastic review of our hotel. It is a pleasure to see how much you enjoyed your stay with us and you felt overall very comfortable.We hope we can welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Debashish, Thank you for your positive review. We are pleased that our very good location was convenient for you and that you enjoyed a good time with us.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Gareth, Thanks a lot for your amazing review of our hotel and staff. We appareciate it very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Loretta, We would like to thank you for your fantastic review and your stay with us.It is great to see how much you enjoyed it and we hope we can welcome you back again.Best regards from Zurich - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Kylie, Thanks a lot for your visit and your feedback. We are pleased that you were overall very satisfied and you enjoyed your time with us. We would like to apologize for the inconvenience caused by the beds. We are already taking care of this to avoid separating the beds.Our hotel is located in close proximity to the airport, which can be easily reached by bus in 5 minutes. The bus stops right in front of the hotel.Our team will be happy to answer any questions you may have at any time.We would like to thank you again and look forward to your next visit.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear James, thank you for your stay and your review. We regret that you were dissatisfied with the exchange of information between our employees and that there were obviously misunderstandings.Our hotel is in close proximity to the airport and can be reached in various ways. It takes about 15-20 minutes to walk (depending on how fast you walk). However, it is also possible to take the bus, which leaves directly in front of the hotel. The journey time is approx. 5 minutes.Our team will be happy to answer any questions you may have at any time and provide you with all the important details.We would like to thank you again for your visit and remain with kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Ken, Thank you for your 5 star rating. We are pleased that you enjoyed your stay with us and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Walid, Thank you for evaluating your stay on Expedia. We are pleased that you enjoyed it obviously and you felt comfortable. Wwe appreciate your positive review and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Caroline, Thank you for being our guest and your feedback. It is great to see that our very good location was convenient for you and you were able to reach the airport in just a few minutes by bus.Also we are pleased that you felt very comfortable with the room.Our team is happy to help you with any questions you may have. We also welcome you guests to our restaurant in the lobby to have dinner.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Lieber Gast, vielen Dank für Ihren Aufenthalt. Es ist schön zu sehen, dass es Ihnen gefallen hat und wir hoffen, wieder einmal Ihr Gastgeber sein zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Kaywana, Thank you for evaluating your stay. We are pleased that you were very satisfied and hope we can welcome you back soon.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Megan, Thanks a lot for your great review on Expedia. We appreciate it very much and would be delighted to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Alexsandr, Thank you for your stay and your review. We regret that we were not able to fully meet your expectations. We offer our guests very modern rooms with all the comforts that are important for a pleasant stay. If you are missing something, please feel free to contact us at any time.Our hotel is located in close proximity to the airport. This can be easily reached within 5 minutes by bus, which leaves directly in front of the hotel.It's also just a short walk (about 15 minutes).Alternatively, it is also possible to book a shuttle service at the hotel (for a fee).Our team is available to answer any questions or concerns you may have around the clock.We would like to thank you again for your stay and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear larysa, Thank you for your positive review of our hotel and your stay with us.We are pleased that you enjoyed it and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Michelle, We appreciate your recommendation and fantastic review very much and thank you for choosing our hotel for your stay in Zurich. We are also pleased that you felt very comfortable with the room and its facilities.We would be delighted to welcome you back again and wish you all the best until thenBest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Mario, Thanks a lot for being our guest and your feedback. We appreciate it very much and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Lauren, Thank you for evaluating your stay with us. It was a plesure to welcome you as our guest and are looking forward to your next visit.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Daniel, We appreciate your 10 point rating on Hotels.com very much and thank you for being our guest.We would be delighted to welcome you back one day and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Nishit, We are very pleased to see how much you enjoyed your stay with us and you felt comfortable. Also it is great to see that our very good location was convenient for your needs.We are looking forward to welcome you back again and reimain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Sara, Thank you for leaving a review on Expedia. We deeply apologize that we did not meet your expectations especially with our service. We assure you that we always want to offer our guests the best possible service and comfort and we are sorry that we did not succeed in doing so.We hope you will give us another chance so we can convince you of us.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear ASHRAF, Thank you for evaluating your stay. It is a pleasure to see how much you enjoyed it .See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Avi, We appreciate your fantastic review as well as your praise to our team very much and thank you for being our guest.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Henry, Thanks a lot for your great review. We appreciate it very much and hope we can welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Puneet,I'm truly sorry to hear about your experience. It is our aim to always provide an excellent environment for our guests and it is unfortunate that it appears we fell short during your stay.The team and I strive to provide professional service to all our guests and it is disappointing to learn that you did not find this to be the case. Regarding the lifts, our standard is to ensure all facilities are functioning at their best, and it is regrettable that you faced constant issues with them.Your feedback is highly appreciated and will aid in refining our services. Please accept my sincerest apologies for any inconvenience caused and we hope to have another opportunity to serve you better in the future.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear TIE JUN; Thank you for being our guest and your feedback. We are pleased that you enjoyed our very good location near the airport and hope it was convenient for you.See you again and best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Debbie, Thank you very much for your great review of our hotel as well as your fantastic praise to our team. It is a pleasure to see how much you enjoyed your stay with us and that we were able to exceed your expectations. The satisfaction and well-being of our guests is on our top priority.We are looking forward to welcome you back one day and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager