Exterior
Check availability

Reviews of ibis Zurich City West

3 out of 5
ibis Zurich City West
Schiffbaustrasse 11, Zürich, ZH

Reviews

8.0

Very Good

Rating 10 - Excellent. 241 out of 835 reviews" "
Rating 8 - Good. 403 out of 835 reviews" "
Rating 6 - Okay. 151 out of 835 reviews" "
Rating 4 - Poor. 22 out of 835 reviews" "
Rating 2 - Terrible. 18 out of 835 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Molly

Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was fine except for the shower handle, which didn't stay up. So I had to sit on shower floor to shower. There is no hair conditioner and the hair dryer is not very powerful. So not looking very good today as a result! Staff are excellent. Check-in was perfect and everyone else very helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Steven

Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Average Ibis Hotel: Great Staff, Noisy Rooms
Rooms and hotel in keeping with other Ibis hotels so clean, tidy and to a reasonably modern standard. Breakfast buffet very good and restaurant staff very friendly, Only downside was noise, the hotel is not on a particularly busy road, however the rooms are not well insulated and have no carpet so all noise above, especially chair movement, was heard and noisy throughout evening and early morning, housekeeping also tried every door at 8am one morning letting each door slam shut after opening so was constant door banging that morning, one day power tools started up in a room nearby, could do with better sound insulation. No kettle/hot drink facilities in room, had to ask for boiling water at the bar so couldn’t have a tea or coffee in my room, understand this in the nearby Ibis Budget but not this hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Arnold

Stayed 8 nights in Dec 2023

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

10/10 Excellent

Han Bin

Stayed 2 nights in Nov 2023

8/10 Good

Bettina

Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle Anne-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Patrick

Stayed 2 nights in Oct 2023

10/10 Excellent

JASON, Cary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right on the beach and near lots of restaurant choices. The staff is very helpful and also prepares an excellent breakfast. Great value for the price and free parking is a bonus. The rooms are plenty big, quiet, and also love the closable exterior privacy shutters.
Stayed 3 nights in Sep 2023

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to transportation. Overall good upkeep of the hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Lea rosane, CULVER CITY

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 3 nights in Aug 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

8/10 Good

Sieske, paramaribo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Kueichien

Stayed 3 nights in Sep 2023

10/10 Excellent

Nathaniel, Firestone

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Rana

Liked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Maria

Stayed 3 nights in Aug 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and room was good size for a family of 4.
Stayed 1 night in Aug 2023
Response from Sonia on 2023/9/4
Dear James,thank you for taking the time to share with us your experience.We hope to see you again.Ibis Zurich City West

6/10 Okay

maridel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place and safe.
Stayed 6 nights in Jul 2023

10/10 Excellent

Ceyda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Alexis

Stayed 1 night in Jul 2023

10/10 Excellent

Singanallur

Stayed 1 night in Jul 2023

8/10 Good

Faith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent accommodation for its price
Stayed 1 night in Jul 2023
Response from Sonia on 2023/7/29
Dear Faith,thank for your sincere feedback.We wish you a nice day and we are hoping to see you again.

8/10 Good

Amar

Stayed 2 nights in Jul 2023

10/10 Excellent

Hillary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel with welcoming staff and great breakfast!
Stayed 1 night in Jul 2023
Response from Sonia on 2023/7/29
Dear Hillary,thank you for your kind comment.We wish our Guest feels always welcomed and have a little of the warm feeling to be home.We are looking forward to see you again.Ibis Zurich City West

8/10 Good

Charles, Naperville

Stayed 1 night in Jul 2023

10/10 Excellent

Sayali

Stayed 1 night in Jul 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Arturo

Stayed 1 night in Jul 2023

6/10 Okay

Elin

Stayed 3 nights in Jul 2023

6/10 Okay

Marcela

Stayed 4 nights in Jul 2023
Response from nidu on 2023/7/14
Dear Marcela, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon! Sincerely,Vasileios Prousalis

10/10 Excellent

Mordechay

Stayed 5 nights in Jun 2023
Response from Carlos on 2023/7/7
We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

6/10 Okay

Nolan

Stayed 3 nights in Jun 2023
Response from Carlos on 2023/7/7
Dear Guest,Thank you for taking the time to tell us about your experience at the Ibis Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Jarle

Stayed 2 nights in Jun 2023
Response from Carlos on 2023/7/7
We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Good

Edmund

Stayed 1 night in Jun 2023

8/10 Good

Bobby

Stayed 1 night in Jun 2023
Response from Nicole on 2023/6/27
Lieber Gast Vielen Dank für Ihr nettes und ehrliches Feedback. Wir freuen uns immer wieder über solche Rückmeldungen, denn nur so können wir uns stetig verbessern. Wir wünschen Ihnen einen schönen Tag und hoffen Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen GrüßenVasileios ProusalisFront Office Manager Assistant

6/10 Okay

Laura

Stayed 1 night in Jun 2023
Response from Nicole on 2023/6/27
Lieber GastVielen Dank für Ihr nettes und ehrliches Feedback. Wir freuen uns immer über solche Rückmeldungen, denn nur so können wir uns stetig verbessern. Scheint, als hätten wir keine 10 von 10 Punkten erreicht. Wenn Sie Zeit haben, uns mehr Details mitzuteilen, schreiben Sie uns bitte hier: h2942@accor.com, damit wir Ihren Bedürfnissen näher nachgehen können. Wir wünschen Ihnen einen schönen Tag und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenVasileios ProusalisFront Office Manager

8/10 Good

Yubei

Stayed 2 nights in Jun 2023
Response from Nicole on 2023/6/27
Lieber Gast Vielen Dank für Ihr nettes und ehrliches Feedback. Wir freuen uns immer wieder über solche Rückmeldungen, denn nur so können wir uns stetig verbessern. Wir wünschen Ihnen einen schönen Tag und hoffen Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen GrüßenVasileios ProusalisFront Office Manager Assistant

8/10 Good

Chaim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Nicole on 2023/6/27
Lieber GastVielen Dank für Ihr nettes und ehrliches Feedback. Wir freuen uns immer über solche Rückmeldungen, denn nur so können wir uns stetig verbessern. Scheint, als hätten wir keine 10 von 10 Punkten erreicht. Wenn Sie Zeit haben, uns mehr Details mitzuteilen, schreiben Sie uns bitte hier: h2942@accor.com, damit wir Ihren Bedürfnissen näher nachgehen können. Wir wünschen Ihnen einen schönen Tag und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenVasileios ProusalisFront Office Manager

6/10 Okay

Durga

Traveled with family and small children
Liked: Property conditions & facilities
Cost vs facilities - I will not recommend
Stayed 1 night in Jun 2023
Response from Nicole on 2023/6/27
Lieber GastVielen Dank für Ihr nettes und ehrliches Feedback. Wir freuen uns immer über solche Rückmeldungen, denn nur so können wir uns stetig verbessern. Scheint, als hätten wir keine 10 von 10 Punkten erreicht. Wenn Sie Zeit haben, uns mehr Details mitzuteilen, schreiben Sie uns bitte hier: h2942@accor.com, damit wir Ihren Bedürfnissen näher nachgehen können. Wir wünschen Ihnen einen schönen Tag und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenVasileios ProusalisFront Office Manager

10/10 Excellent

Xu

Stayed 2 nights in Jun 2023
Response from Ibis Zurich City West Team on 2023/6/18
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Zeynep

Stayed 2 nights in Jun 2023
Response from Ibis Zurich City West Team on 2023/6/18
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Office on 2023/6/4
Dear Guest, thank you for your feedback!!!Best regards,Front Office