By far the most expensive hotel during our four months trip in Southeast Asia en by far the worst. Staff do not speak one word English. That can happen, but they don't understand the basics of running a hotel at all and that is bad. Every time asking for cleaning the room, but nothing happened. When we asked for new towels, we got floor mats. No internet during our five night stay at all. Hotel did not know about our reservation, although booking was confirmed. Few positive points: the beds and shower were good. But the worst part was the communication with Hotels.com. They charged our hotel twice and it costs us lots of efforts and time to get in touch with the organization. I hope I get my money back!