「 paid £410 for a 2 night stay. Upon check in I was presented with a list of rules (empty bins, strip beds on departure amongst others) and asked for a €400 deposit for any potential breakages of which couldn’t be processed due to restrictive refund policies. The attitude and lack of help and welcome from staff was the worst I’ve ever experienced. No attempt to understand or put things right. The propertiy was amazing just like the pictures. The welcome and customer service was overlooked and...
「 paid £410 for a 2 night stay. Upon check in I was presented with a list of rules (empty bins, strip beds on departure amongst others) and asked for a €400 deposit for any potential breakages of which couldn’t be processed due to restrictive refund policies. The attitude and lack of help and welcome from staff was the worst I’ve ever experienced. No attempt to understand or put things right. The propertiy was amazing just like the pictures. The welcome and customer service was overlooked and...
"On our first night of the stay, the sink was clogged and unusable, and the air conditioner was so weak. Also the toilet is completely different to the photo advertised from the website, looks like a scam.
However the food for dinner and breakfast were really delicious. Overall just okay, that’s why it’s 2/5"
"Located on top of the Hoog Catharijne mall, which is right next to Utrecht Central station. Lots of food and shopping within walking distance. Hotel is surprisingly quite quiet given the population around the area."