Steele, We really enjoyed having you as a guest and hope to see you return again soon!

From the start, Greg was a challenging guest, he booked 2 and arrived with 3 guests. After informing him he would need to pay the daily fee for the 3rd guest, he blamed it on the booking site and indicated he never reads the listing/booking details when making reservations, he quoted, “no one ever reads these, it’s just not necessary”. While giving tour of property amenities, he was disruptive and made it difficult for all. His wife said he is always like this and, quoted, “after 30+ years of marriage, I just gave up a long time ago”. His son (3rd guest) apologized for his father’s behavior after the tour. Greg indicated he would stop by the ATM later when going for dinner as he wanted to pay cash vs using credit card. The next day around noon, other guests indicated that Greg and his wife constantly argued and complained about everything last evening after getting tired of all the bickering, they turned in early to avoid Greg and family. After hearing this and Greg making no attempt to pay, I asked him to pay remaining balance and informed him other guests were being negatively impacted by his conduct. He lashed out and indicated he was not paying and would be leaving shortly as he was very unsatisfied with the accommodations. Our other guests came to me immediately after Greg left, very happy he left, and reassured me our resort and staff were outstanding, surpassing their expectations, and that I should not change anything as they felt Greg was just difficult and found fault in everything.

Bonie, we enjoyed hosting you and glad you enjoyed your stay! A little detail about the air conditioning, due to the size of the property, we have 4 central units that work in conjunction with each other, we adjust all 4 to keep the temp between 72-75 degrees for consistent comfortable for the guests throughout the property. Our typical setting guests seem to prefer is 74-75 degrees as the actual temp runs 2 degrees cooler than the thermostat reading due to the interaction of the 4 central units. The first evening you requested and we lowered the temperature to 72 degrees which is actually 70 degrees which we thought you were comfortable with. Unfortunately, our poolside cabana kitchen does not have AC but does have a large commercial wall fan that circulates the air and keeps it a nice temp. We have 4 booking options, guests can book the Suite, Paris room, King Lakeview, or Tropical king room. The Suite and Paris have private baths, the King Lakeview and Tropical king share a bath if both rooms are booked. We have a bath by the pool, one in the game room, and one in the foyer, for a total of 7. We are adjacent to the interstate and there is highway traffic noise that can be heard when outside, not much we can do about that. Thanks for taking time to prepare a review and we hope to see you visit again!

Sheri, Thanks for taking time to leave a review! We are disappointed our property fell short on your expectations. We have a very unique and special property that doesn’t fall perfectly in any one category available and Expedia, Hotels.com, Travelocity, Airbnb, etc. All have listed us as a BnB that does not serve meals as after hosting over 1200 guests, the consistent feedback we have received is there is so much to do here, many activities, etc. that our guests prefer flexible time and meals as they want to enjoy the pool, game room, lake, kayak, axe throwing, etc and either prepare a meal, grill by pool, eat out, our have food delivered so we quit serving meals 2 ½ years ago and lowered our rates accordingly. We have parking for 6 vehicles right in front of the resort and a lot on side for 20 additional overflow/larger vehicles when needed. All our bathrooms have hair dryers in the top drawer, hand soap, extra hand soap and towels in the cabinet, etc. If we had known breakfast was key for you, we could have helped and put together muffins, boiled eggs, etc. We hope to see you visit again!

Kirsten, thanks for being a great guest! We hope to see you return again soon!

We are so happy you enjoyed your stay, we hope to see you return soon!

We are so happy you enjoyed your stay, we hope to see you return soon!

Brian, thanks for being an excellent guest and taking the time to leave a good review. We hope to see you return soon!

We apologize for the inconvenience of the bar refrigerator being inoperable during your stay. Unfortunately with it being a True commercial refrigerator, the service companies are limited and very backlogged with all the restaurants opening back up. We have 3 other refrigerators on site, one on each floor and one by the pool. We wish you would have inquired as we would have directed you these and or we have 2 ice machine and half dozen or so coolers that can be utilized to store drinks by game room, pool, dock, or while out on the kayaks.

Judith and Sarah stayed with us and were the perfect guests. Great to talk to, interesting people. We would highly recommend them to all other hosts. They took care of our home as if it were their own. We hope to see them return soon!

Thank you for a great review! We look forward to having you as a future guest and highly recommend you to any host as you were an excellent guest!

Marie was such a pleasure to host, easy going, great communicator and took such great care of the property. I would happily welcome her back anytime and of course, recommend to any future host

Chris was a great guest! Very easy to communicate with, he looked after the property and amenities as if it were his own. Everything left clean and tidy. Highly recommend Chris to other hosts. We welcome him to stay again when he is in town to visit family.

Great guests, very easy to communicate with, cared for property and amenities as if it were their own! Everything left clean and tidy. Highly recommended to other hosts!

Thank you for taking the time to leave a review!

Sandra, thank you for a great review! We look forward to having you as a future guest and highly recommend you to any host as you were an excellent guest! Mark

Thank you for taking the time to leave us a good review!

We appreciate you taking the time to leave us a good review! Please keep us in mind when you are traveling again to the area.

Thank yo for such an awesome review! We hope to see you return soon!

Thank you for such a good review!

Thank you for taking the time to leave us such a nice rating!

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner!

We hope you decide to visit us again and apologize for the tv issue. Unfortunately we were unaware of the Dish receiver issue when we upgraded you from the room booked to the suite at no charge so you would have the best room. Guests rarely watch tv in thier room as the game room, bar, den, and pool TVs are such desirable areas for guests to enjoy. We are disappointed you gave us 3/5 rating for a tv issue and hope you will update the review.

Dear Guest, thanks for taking the time to leave us a review. We really appreciate your feedback as it really helps us continuously improve on our #1 priority: guest experience and satisfaction. We are so happy you enjoyed your stay and apologize for not meeting your expectations based on the content of our listing on Expedia, Travelocity, hotels.com, etc. Given our unique lakefront property and its many amenities our marketing partners felt our property was best classified as a resort. We are currently working with our partners to provide more clarity and your valuable feedback is key. Again, thank you for taking the time to review our business and we hope you decide to visit again!

Dear Malcom and Susan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again!