Zapuntel Vacation Rentals

"After checking in, our room key did not work, so we had to return to the lobby. One staff member initially explained it as a system issue, but another staff later corrected it, saying it was simply a mistake. Later, we came back to the lobby to look for drinking water, as none was provided in the room. Unlike most hotels we stayed at during this trip, there were no complimentary bottles, vending machines, or nearby convenience stores available. At check-out, a staff member asked us to pay for the stay again, even though it had already been fully prepaid through Expedia. I had to show the reservation and payment confirmation before another staff member stepped in and resolved the situation. Overall, the staff seemed unfamiliar with basic procedures, which caused unnecessary delays and stress. This ultimately affected our schedule, as we had to rush to continue our trip to Plitvice Lakes National Park. In addition, the hotel did not match the expectations set by the photos online. Based on this experience, I would not recommend this hotel and would not choose to stay here"

"We just started there one day. We wish we could stay there longer."

"Not clean, terrible service "

"Our first time Glamping and this did not disappoint. We enjoyed the relaxing atmosphere. We had the 2 bedroom with pool. The pool is tiny and adorable. We were surprised how well stocked it was for such a small space. There were restaurants on the grounds that made it convenient but I cannot say the food was the best. The surrounding area felt a little desolate (at least for us) but if Glamping is your thing, this is a well run, very clean facility. "

"Lovely hotel and spa. The staff was very helpful."

"It is a beautiful small hotel, by the sea and great terrace to have breakfast and dinner, "

"It is a nice place to get away from the city and enjoy the sea"

"Beautiful view from spacious balcony. Car park with video surveillance. The staff were very helpful and friendly. Pool was small but nice to chill at. Breakfast was fine. Bar prices seemed very cheap! "

"A tremendous place stay just on outskirts of town centre and 200 metres from the sea/ harbour. Lovely room with two balconies. Very helpful staff with great local knowledge; Jakop recommended three fantastic restaurants. But the best aspect was the superb breakfasts, just amazing with lovely home cooked cakes etc. Best we have experienced anywhere in Europe . Very good value for money."