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"Excellent staff and great location! The Japan / Western style room was very comfortable and spacious. "

"Very relaxing stay, the staff were very accommodating and the room was very nice. We had 2 private onsen baths which were very relaxing however one of them was too cold and I had to adjust the hot water. The parking was relatively simple and staff helped us into the spot and retrieved our bags. The food was great with a lot of seafood options, with some local speciality dessert given to us on a daily basis. It is worth noting that there is no laundry in the area and we had to go down to town to get it done, which was about 15-20 min walk or a 5 min drive."

"This is my first time live in hot spring hotel. It is pretty good though. Since it was their scheduled closing day, I couldn't leave my luggage there."

"原本打算到貓貓溫泉酒店過一晚除浸溫泉外，又可和貓貓一齊開心的過一個晚上但很失望，晚餐是店舖叫的外賣份量很少是普通的定食不能加量而且得幾嚿肉，這點必須要改善。 若要和貓貓玩卻原來需要進入另外一間貓房並要付款才可進入，這一點也令人失望！ 職員是非常的友善有禮，這點是值得讚。性價比不高。"

"Outstanding service and wonderful food, highly recommended to try their dinner 😍 it’s so good which makes the stay even more worthwhile."

"Everything good, just one thing not satisfied is no free pick up arrangement."

"Nice onsen ryokan, traditional facility, great experience. Very good service and wonderful staff. A room with private onsen bath is a must!"

"Cleaniness, staff and location"

"Staff was friendly and went above and beyond. The private baths were nice and a good way to relax and unwind. The free shuttle from Yufuin station was convenient. The food was great - lots of variety to try. I liked the Kabosu cocktail - highly recommend as an add-on. "