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Reviews of Candlewood Suites York, an IHG Hotel

2.5 out of 5
Candlewood Suites York, an IHG Hotel
951 N Hills Rd, York, PA

Reviews

7.8

Good

Rating 10 - Excellent. 137 out of 303 reviews" "
Rating 8 - Good. 70 out of 303 reviews" "
Rating 6 - Okay. 42 out of 303 reviews" "
Rating 4 - Poor. 26 out of 303 reviews" "
Rating 2 - Terrible. 28 out of 303 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mahogany

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. It was comfortable and the staff were all really nice.
Stayed 2 nights in Apr 2024
Response from J. Irizarry-GM on 2024/4/29
Dear Happy Guest, Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have no issues with the hotel however I do have issues with Expedia
Stayed 1 night in Mar 2024
Response from J. Irizarry-GM on 2024/4/23
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Franco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellant stay, but the website claimed there were DVD players available. There were 4 there to borrow. I brought 4 DVD'S along, but the TV was only HDMI and all the players were RGB. Completely incompatible. The water pressure in the bathroom sink was lacking. The stream was not as big as my little finger. It was a cheap grade faucet that didn't have a removable filter on it to be able to clean out all the sediment. The bathtub and kitchen facets had wonderful pressure. The bathroom sink faucet needs to be replaced. These are very minor problems and we were impressed with everything else. I think we found a new hotel to use when we stay in York.
Stayed 3 nights in Feb 2024
Response from J. Irizarry-GM on 2024/4/23
Dear guest,I am glad to hear that you enjoyed your stay with us. I'm very sorry you couldn't use the DVD players; we are working on those issues to rectify them. We hope to welcome you back to the hotel in the near future.

8/10 Good

Yashira

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are quite well equipped and it was very clean.
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/2/26
Thank you for staying with us. We look forward to welcoming you back again soon.

4/10 Poor

Lucianette

Stayed 2 nights in Feb 2024
Response from J. Irizarry-GM on 2024/4/23
Dear guest,Thank you for staying with us, we hope you give us another chance in the future. Take care!

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my stay!
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/2/19
Thank you for your kind review. We look forward to serving you again for future trips.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/19
It was our pleasure to serve you. We hope to welcome you back again soon for another great stay.

6/10 Okay

Serika

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/2/19
Thank you for taking the time to review our property. We hope we can serve you better on future trips.

4/10 Poor

William

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff was pleasent and professional our room had a strong odor of stale cigarette smoke, one of the televisions was not operational and the bedding had an unpleasant bodily odor. The location is not terrible, although the entranelce to the parking lot is easily missed. We will never book this hotel again.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/2/19
We are sorry to hear that your experience did not meet your or our expectations. Please know that we have worked to address these issues and hope that we can serve you again if your travels ever do bring you back to our area.

10/10 Excellent

Philip, Colonial Heights

Liked: Cleanliness, staff & service
Friendly staff.
Stayed 2 nights in Dec 2023
Response from General Manager on 2024/2/19
It was our pleasure to serve you. We look forward to welcoming you back for another great stay.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
Couldnt sleep
Rooms were outdated, broken things and rusty, dirty, curtains couldn't be pulled shut and high beam parking lot lights from property next door shined in room all night, room was lit up all night couldn't sleep. Cracked sink, dirty backsppash, dirty bathroom pubes and hair on floor, trash bags in hallways made stale air reak of trash.
Stayed 1 night in Dec 2023
Response from J. Irizarry on 2023/12/19
Dear guest!I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Sincerely,J. IrizarryGeneral Manager

10/10 Excellent

mikael

Stayed 1 night in Dec 2023
Response from General Manager on 2024/2/19
Thank you for staying with us. We hope to serve you again on another trip to our area.

10/10 Excellent

Tiffany

Stayed 1 night in Nov 2023
Response from J. Irizarry-GM on 2024/4/23
Dear guest,Thank you for choosing us!

8/10 Good

Adekunle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its home away from home.
Stayed 2 nights in Nov 2023
Response from J. Irizarry on 2023/12/19
Dear Happy Guest!Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards,J.IrizarryGeneral Manager

10/10 Excellent

anatoliy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stuff and service. Thank you. Will come back with pleasure.
Stayed 1 night in Nov 2023
Response from J. Irizarry on 2023/12/19
Good day!Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely,J.irizarryGeneral Manager

10/10 Excellent

Franchesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quietness of the hotel and the cleanliness of the hotel room. Everything seemed new clean and neat. The staff was also very helpful when I locked myself out and also gave explanation regarding a safety issue.
Stayed 1 night in Nov 2023
Response from J. Irizarry on 2023/12/19
Dear Happy Guest!Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Best Regards,J.IrizarryGeneral Manager

10/10 Excellent

Victor

Stayed 2 nights in Nov 2023
Response from J. Irizarry on 2023/12/19
Hello! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Sincerely,J.IrizarryGeneral Manager

4/10 Poor

Andrew

Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/9
We are sorry to hear that your stay did not meet your expectations or ours. Please reach out to our team to let us know how we can improve our product and make your next stay a better one.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/9
Thank you for staying with us. We hope to serve you again soon.

10/10 Excellent

David

Great place
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/24
Thank you for taking the time to review our property. We look forward to serving you again soon.

10/10 Excellent

Liv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They accommodated me and my 2 year old pittbull.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/24
It was our pleasure to serve you and your Pitbull. We hope to welcome you back again soon.

10/10 Excellent

darice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff felt right at home, room was just what we were looking for.
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/24
Thank you for staying with us. We hope to welcome you back again soon.

10/10 Excellent

Kristopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience and cleanliness of the property was top-notch. The check in staff was friendly and incredibly outgoing. You truly felt welcome.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/24
Thank you for taking the time to let us know about your stay. We hope to serve you again soon.

10/10 Excellent

Jose John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/24
Thank you for staying with us. We look forward to serving you again

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Accessing the property from the road was inconvenient. If you don't like busy highway noise probably not a good choice.
Stayed 4 nights in Oct 2023
Response from General Manager on 2023/10/24
Thank you for staying with us. We are sorry for any noise issues. We hope we can serve you better on another stay.

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/16
We are sorry to hear that your experience was not up to your or our standards. We hope to serve you better if given the opportunity. Please reach out to one of the management team so that we can gain more insight into improving our team and our product.

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/16
Thank you for letting us know about your experience. We hope to serve you again soon.

10/10 Excellent

talbot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/2
Thank you for staying with us. We hope to welcome you back to the hotel for future stays

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The staff was very friendly! However the shelves in the bathroom looked as if they had not been dusted ever. I was woken up both nights around 3am by people in front of the hotel yelling and making so much noise. I would not stay there again.
Bathroom shelves
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/27
Thank you for sharing your experience during your most recent trip. We have reviewed this with our team so that we can address this matter appropriately and better our team and property. We can not continue to improve without valuable feedback from our guests. We hope to serve you better on a future stay.

2/10 Terrible

Faith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from General Manager on 2023/9/27
We are sorry to hear that your experience was not up to your expectations or ours. We hope that we can serve you better on a future stay.

10/10 Excellent

Monique Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities
I
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/8
Thank you for letting us know about your stay. We are happy to have served you.

4/10 Poor

JELISSA

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very outdated hotel room. The bathroom had rust, stains on the walls and tub. Tub was also cracked. The sheets and towels were yellow. Staff members were unprofessional. Would not recommend, would not stay here again.
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/9/4
Thank you for letting us know about your most recent stay. We can only improve our product and team with valuable feedback from our guests. We will address these matters immediately and hope to serve you better, should your travels ever bring you back to the area.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Fantastic stay! Arrived early and they let us chevk in anyway. The staff is polite, kind and very attentive. Definitely stay here again.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/1
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/23
Thank you for staying with us. We hope to serve you again for another great stay

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Spacious, Excellent staff. 5 stars IMO.
My family of four needed someplace to stay for multiple days due to storm and power outage. We chose Candlewood for its suites with separate bedroom to accommodate our travel crib and have enough space for two adults to comfortably work during the days. The kitchen was also surprisingly spacious, and the staff we very friendly and helpful. I would definitely recommend a stay here, especially in one off the 1 bedroom suites if traveling with a family.
Stayed 2 nights in Aug 2023
Response from General Manager on 2023/8/15
Thank you for staying with us. It was our pleasure to serve you and your family. We are here to help whenever you need to stay with us again.

6/10 Okay

Lois, Erie

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location. Property needs refurbishing.
Stayed 3 nights in Jul 2023
Response from General Manager on 2023/7/5
Thank you for staying with us. We are actively making changes and adjustments with our new team and making necessary updates. Thank you for your feedback so that we can continue to grow. We hope to serve you again in future stays.

8/10 Good

Kathleen

Traveled with partner
Liked: Property conditions & facilities
We stayed for 3 nights, but didn't have maid service for any of our stay. Not sure why. Didn't see maids at all during our stay. Maybe we had to request them. The main negative is that the heater/AC unit under the window blows directly on the person sleeping nearest it, about two feet away. Should have a way to redirect the air. Tried to watch TV, but many of the channels kept fizzing out, with a not great picture. Beds were very comfortable. Room was clean.
Stayed 3 nights in May 2023
Response from General Manager on 2023/7/3
Thank you for staying with us. As we are an extended stay hotel, room service is done once every 7 days unless requested. We appreciate you letting us know about your stay, so that we address your areas of concern and get these fixed.

10/10 Excellent

Wilnelia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basketball tournament
Great customer service very helpful I would book again
Stayed 1 night in May 2023
Response from General Manager on 2023/7/3
Thank you for staying with us. We look forward to welcoming you back!!

2/10 Terrible

Staci, Rehoboth Beach

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were staying in York for a soccer tournament and this hotel was suggested for the weekend. The first room we checked into had an open window which we realized was because the room smelled like smoke. After telling the front desk they moved us to another room that smelled clean but did not look like it. After my husband stepped in something slimy on the carpet we decided we would be moving to another hotel for the rest of the weekend. There are cheaper nicer hotels in the area. We ended up staying at the Yorktowne Tapestry which we was much much nicer and less expensive.
Stayed 2 nights in May 2023
Response from General Manager on 2023/7/3
Please accept our most sincere apologies. We are working to address these items and fixing these items to help create a better stay. We hope we may serve you better in future stays.

8/10 Good

Akintunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my event
Stayed 1 night in May 2023
Response from General Manager on 2023/7/3
We hope to serve you again for another trip to our area.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on 2023/7/3
It was our pleasure to serve you. We look forward to seeing you again for many other great stays.

2/10 Terrible

Jeanine

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed ☹️
First off, we get in our room and it’s a queen studio not what I asked for I asked for a king studio. My husband is tall second, the room smells like dog and dirty feet, so they gave us a bottle of Febreze to cover it up, but we still smelled the dog, so then the remote batteries needed changed so we had to go clear downstairs again, and those batteries that was in it you could tell a dog or something dented in each battery, and the lamp didn’t work next to the couch and oh, the couch was very hard to sit in It’s too old, third, it was dirty. There’s something all over the big picture at the bottom of the frame that looks gross. There’s stuff on the wall in the bathroom, the grout looks dirty, the tub looks dirty on the bottom. Forth, there was arguing next door and they were very loud. We asked about the constant noise to no avail…We could smell pot smoke and we smelled the pot smoke this morning, and they kept slamming the door. fifth, there’s no coffee maker, so the lady at the front desk said she would help get us one she never did… Needless to say anyone that sees this that thinking about getting a hotel room I hope you will not because I am sure you will be disappointed…
Stayed 1 night in Apr 2023

6/10 Okay

Shane

Business traveler
Liked: Staff & service, amenities
The noise from the room above me. Had to go out to front desk numerous times to complain about the thumping and constant running around in the room above me.
Stayed 3 nights in Apr 2023

2/10 Terrible

Khiasjia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023

6/10 Okay

LINDA

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room door had no security lock. It had been broken off, screw holes remained and painted over. Felt unsafe at night. We had to beg to get an iron and there was no hairdryer. The iron: we were told they were on order and they couldn't borrow from another room because they were going to be "full tonight". So we didn't rate an iron but other guests did? It was rude but ultimately we got the iron and returned it promptly for the "other" guests. We were hell bent to have a good time and We had an excellent experience with "Letti". She made our stay wonderful. Such a nice young woman and she made us feel welcome and special. Do what you can to keep her. She was the best part of our stay.
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

6/10 Okay

Nicole

Disliked: Staff & service, amenities
Stayed 2 nights in Mar 2023

10/10 Excellent

Yorqui

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel

6/10 Okay

Jamie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
No one to handle loud guests when we NEEDED sleep.
Everything started out great. We met our friends down at the pool and she ran and got new towels for us all. Since there were no clean towels but a full bin of wet towels. They refused to give us enough because they assumed she was sneaking people in but we were all paying guests. Then late at night around 12 the guests above us were running around impinge and screaming. We tried to call front desk even went down to them no one and no answer. We had to hit the ceiling to make them stop. By sometime after 1 we were able to sleep only to have to wake up at 5:30. Also after we checked in, there were kids running around knocking on doors but no one addressed that either.
Stayed 1 night in Mar 2023

4/10 Poor

Ashley, Lansdale

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The hallways and room doors need to be cleaned. More housekeeping staff needs to be hired. The smell in the hallways are horrible.
Stayed 2 nights in Feb 2023
Response from GM on 2023/3/20
Dear Gary,Thank you for taking the time to tell us about your experience at Candlewood Suites YORK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We apologize for the inconvenience you experienced. We will be sure to take the appropriate steps to make sure we avoid this in the future. We hope that you will give us the opportunity to serve you again and show you just how important your feedback is and just how important you are to us.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly.Sincerely,Joy TalaricoGeneral Manager