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Reviews of Shibu Onsen Sakaeya

3 out of 5
Shibu Onsen Sakaeya
Shibu Onsen, Shimotakai gun, Yamanouchi, Nagano-ken

Reviews

9.8

Exceptional

Rating 10 - Excellent. 38 out of 44 reviews" "
Rating 8 - Good. 5 out of 44 reviews" "
Rating 6 - Okay. 0 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Priya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in a Ryokan! And we loved it!! We enjoyed wearing the Kimonos provided and having a multi course dinner! They were also able to provide vegetarian options for dinner as well. The onsen at the hotel was much larger and nicer than the free ones outside the hotel. There is a toilet in the room but no shower, so you have to use the public bath to shower.
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff very friendly abd helpful. Very clean. Traditional baths are very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this Ryokan with an amazing hot spring bath for guest use. It was a traditional Japanese inn with all of the special touches to experience the local Japanese customs. The room was very nice and comfortable, and the staff were super friendly and helpful. This was a great place to stay to visit the snow monkey park nearby and can be reached easily by train and then a short bus ride. We highly recommend this Ryokan for your stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic , great snow monkeys
Stayed 3 nights in Apr 2023

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service here was amazing. Staff came to greet us at the car and made us feel special throughout our stay. We paid for a room with our own private onsen as we have tattoos and have not managed to visit an onsen after 4 trips to japan. It was well worth the money. Several staff members spoke to us in English. Food was spectacular. We have stayed in dozens of hotels around the world, and this was definitely our favourite of them all.
Stayed 1 night in Jan 2020
Response from Hikari Morozumi on 2020/1/13
Thank you for writing review. I am honored chosen by you traveling the world. We are very happy to read your review. Our English is not good, so you may have felt inconvinience. We are glad to hear that you favor our hotel. We look forward to seeing you again! Front desk Hikari Morozumi

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the yukatas, helpful staff, bright umbrellas to use in the rain, amazing breakfast and soothing onsen.
Stayed 1 night in Nov 2019
Response from Front Staff　MITSUKI NAKAMURA on 2019/11/22
Thank you for coming to our hotel this time. Was the hot spring of Shibu Onsen pleasant? I'm glad you enjoyed Japanese hot springs and culture. Thank you for your compliments to the staff. We will do our best to make you more happy. I look forward to seeing you again!

10/10 Excellent

Dyfrig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely and a great Japanese experience
We chose this hotel for its location in the middle of the village, within a reasonable walkable distance from the station and to the Monkey park. The staff were absolutely lovely and the traditional Japanese breakfast and evening meal were superb. Our room was a really large traditional Japanese style bedroom with futons on the floor. It also had plenty of storage space. We had a private toilet, but it didn’t have a shower or bath. However, the hotel’s own Onsen was so close it made using it preferable to using a shower. This was our first experience of using an onsen and it made it our preference whenever available elsewhere. It also had a room where you could sit and paint or have coffee. The monkeys at the park were so much fun that we were there for hours.
Stayed 2 nights in Oct 2018
Response from HOTEL SAKAEYA on 2018/10/21
Thank you very much for staying our hotel and sending your review. We really appreciate that you highly evaluated our services. And we are very glad to hear that you preferred our room in spite of no shower and bath. Snow monkeys attracted you to stay there for hours! We become happy to see this review, and we hope to see you again! Thank you for your review again, and we wish you a memorable journey.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, relaxing stay in quiet hot spring town
The hotel is a traditional Japanese Ryokan with rooms complete with Japanese decor, tea and futon type beds. The whole hotel’s ambiance was very zen and taste fully decorated. There is even relaxing music playing in your room when you check in. The hotel has its’ own hot spring/bath. There is no private shower in the rooms, which may bother some westerners but did not bother us. You also have access to the 9 public baths throughout town when staying here. All in all lovely stay but staff speak very limited English so be ready with your phrase book or try to learn some Japanese before you go.
Response from Front Staff NAKAMURA MITSUKI on 2018/3/25
Thank you for coming to the hotel this time. I was relieved that you enjoyed the atmosphere of the hotel room and hot spring. Some rooms have private showers in the rooms. We will do our best to learn English and to talk more so that our customers can be satisfied.

10/10 Excellent

Thanyawan, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Big room.
Staff is very friendly with good service. Room is quite big. Ametities is goos. Dinner and Breakfast are delicious.
Stayed 1 night in Feb 2018
Response from Hospitality staff　Daigo Arai on 2018/3/20
This time there are a number of inns Thank you very much for having the opportunity to visit Sakaeya in Chuncheon. Thanyawan-san's delicious dish I am very happy. Also, thank you for the compliments of our staff. We will devote all of our staff to make Thanyawan happy. The smell of spring gradually drifted. Shibu Onsen can enjoy more Japanese spring, summer, autumn and winter Because it is a spa town, when you come to Japan Please enjoy the four seasons of Shibu Onsen full of emotions. This time, visitors to the hotel, Thank you for your contribution to the reviews and reviews, Thank you very much. We are looking forward to seeing you again from the same staff.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Inn
A comfortable inn with friendly staff. Some English spoken. Stayed for two nights and the meals very delicious. Close to Snow Monkeys and a short taxi ride from station. Would stay here next time without hesitation.
Stayed 2 nights in Jan 2018
Response from Ken McLaren. on 2018/2/16
Thank you for staying with us. I would happy if you could enjoy it. Snow monkey can be seeing only in Shibu onsen. Thank you tell us for your thought. We are looking forward to seeing you again! Hotel Sakaeya Yoshihiro Shimizu.

10/10 Excellent

Fay, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Incredible
My partner and I spent Christmas Eve at this Ryokan, and it was probably the best night of our trip. The dinner was incredible, the baths were pristine and beautiful, the staff incredibly accommodating. Japanese hospitality at its finest. Seriously, book this one.
Stayed 1 night in Dec 2017
Response from maya sugawara on 2018/1/1
Thank you very much for coming to sakaeya. I'm very happy to hear you like that our dinner and a room. I'm looking forward to being able to meet you again. Thank you very much for your visiting to SAKAEYA and sending message for us. Service staff maya sugawara

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Ryokan!
We loved this place. The food was amazing. We asked for vegetarian/vegan food and they accomodated so well... in fact, I would say that was probably top 5 best meals we ever had. They got so creative with the veggies and we were treated to an 11 course banquet. I wish I could re-live those meals. The staff was amazing and so polite - even by Japanese standards. They spoke well enough English but one of the wait staff even wrote a note to us when we left apologizing for not speaking English. That's kind of really amazing that they would apologize to us since we're in their Country hehe. But overall just wonderful experience. The Ryokan was gorgeous and clean and roomy. Nicely situated in the heart of Shibu Onsen (Some of the less expensive places are a bit further away from the very quaint and beautiful area). I would highly recommend hiking up to the monkey park from the hotel. It's about 2.5 miles and pretty steep but wow, what an amazing site. Highlight of our trip. I would definitely re-visit this Ryokan and have that wonderful meal again. I would recommend getting the vegetarian meal even if you're not vegetarian. IT was amazingly good!!!
Stayed 2 nights in Nov 2017
Response from Hiroki Murata on 2018/1/2
Thank you for coming to Sakaeya this time. I am very happy to receive a message saying "I would say that was probably top 5 best meals we ever had". I was not used to making vegetarian dishes, but it was fun and a good experience. I will do my best to make you happy next time. I'm looking forward to being able to meet you again. Thank you for coming to the Sakaeya hotel and message. Kitchen chief Hiroki Murata.

10/10 Excellent

Ross, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow.
When you first pull up to Sakaeya, it doesn't look that impressive - and the lobby looks alright, but nothing amazing. Then you go upstairs. Wow! The hallways are beautiful, and the porter leads you down to your room (to which they've already taken your luggage for you while you were checking in). Our room was absolutely beautiful - the A/C was already on, background music was playing inside the room, and it was the nicest room of our entire trip for sure (and definitely the fanciest Washlet of all...it even opened its own lid automatically when you opened the bathroom door!) The on-site onsen was also lovely - we made sure to use the outdoor one - and the walking route to the 9 public ones was nice and close too.
Stayed 1 night in Nov 2017
Response from Service staff Yuto Horiuchi on 2017/11/17
Thank you for coming to Sakaeya this time. I'm glad to hear that you enjoy dinner and your room. As Mr.Ross says, Shibu Onsen has outside hot springs, there is also a monkey park and many fun places. This winter, monky park is recommended in　particular. The monkey taking the hot spring makes you happy. Monkeys in the snow are rare because monkeys are tropical creatures. So it is very popular with foreigners. I'm looking forward to being able to meet Mr. Ross again. Please come to Japan to play.

10/10 Excellent

Kathy, Sonoma CA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms in a lovely hotel
We were welcomed with the traditional tea and hot cloths. We were given lovely yukata (robes) that were worn around the small town to go to the onsen(baths). We had beautifully presented delicious 8 course meals for less than $50 per person. There were top shelf facial products. The onsen was elegant. It's near the Snow Monkey park. It's quite a hike to get up there. We could have arranged transportation for part of it. The monkeys showed up around 10:45 am. It was fantastic! One ran between my husbad's legs. There were so many of them!
Stayed 2 nights in Oct 2017
Response from Kitchen staff Remi Abe on 2017/10/13
Dear Ms.Kathy Thank you for your feedback. I was truly happy with just being able to have you come. I am glad that you all had a good time on your trip. If you are ever in Japan, come to Sakaeya and see you us. I hope I can see you again sometime soon. Thank you for your reply. Please take good care of yourself.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! Made to feel at home. True insight into Japanese lifestyle
Dear Anonymous Thank you for coming to Sakaeya Hotel this time. I am very happy to receive a message saying "Wonderful!" It was good that you enjoyed the atmosphere of Japan. Please do come and visit us to make good memories again. Thank you for coming to the Sakaeya hotel and message. Sakaeya Staff Anna Niiho

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
This Onsen is very traditional. The staff were lovely and helpful, the place spotless and very pleasant. We loved the hot spring baths, especially the outside one.
Response from SAKAEYA on 2017/5/1
Thank you for coming to our hotel. I am glad that you also enjoyed the snow monkey. It was nice to have a hot spring in Shibu Onsen. Please come again. SAKAEYA　ANNA　NIIHO

8/10 Good

SnowReino, portland, OR, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Japanese mountain hotel
Amazing experience, we stayed there as part of a quick tour that was tacked onto a work trip so we didn't have time to learn alot of Japanese. And getting there was challenging, however a little effort goes along way. Once we got to the hotel we were shown our room and all the comforts by the front desk, which be prepared it's two futon mattresses and down comforters with liner. Very warm (though we were there when it was 90F during the day). View from the room was splendid, and as we only had one night we had to check out at 11 the front desk held our bags as we took the bus up to monkey park (also gave us help on using the bus and when to show up, we had a JRail pass that covered the bus). Only real complaints were little to communicate (really that's our issue though) and breakfast only takes reservations (which goes back likely to the whole language barrier). Otherwise I totally want to go again but try to learn more than 10 words. (Plus winter time you'll see the monkeys in the hot springs and the hot springs might be slightly more desirable)
View from bed
Just 20 min bus ride
Response from MIKA OMORI on 2016/9/26
Thank you for writing online review! We are sorry that lating for reply. And thank you very much telling us compliments. We are not good at speaking English,so our respnse may make you nervous. Therefore, your review makes us very happy!! Thesedays, the number of foreign people is increasing. So we have to make an effort to communicate with them. We try to make your room more comfortable, because we want you to feel calm. Near shibu, there is SNOW MONKEY PARK, very famous spot. Winter is the best season because you mostly can see monkeys taking onsen. And,We can keep your luggage at frontdesk or your room while you go out after check-out or before check-in. We want you to enjoy your stay in Japan. We are looking forward seeing you again! Thank you for staying HOTEL SAKAEYA. MIKA OMORI front staff 2016/09/25

10/10 Excellent

Kazuko

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方に良くして頂き快適でした ご飯も美味しく部屋もきれいでした 湯めぐりはとても楽しく気持ちよかったです
Stayed 1 night in Mar 2024

10/10 Excellent

マサキ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

IIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen trip
Very close to shibu onsen bus stop, very clean. The staff is all very nice. We were served by Suzuki-san, her English is very good, she explain all about the hotel and Shibu onsen nicely. Room is very spacious. It has indoor and outdoor onsen. Dinner and breakfast courses were fantastic and delicious. I will highly recommend to stay here when visiting Shibu Onsen
Stayed 1 night in Dec 2023

10/10 Excellent

YUKA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事もお部屋も大満足でした！
Stayed 1 night in Oct 2023
Response from 春蘭の宿さかえや　館主　湯本晴彦 on 2023/12/3
この度はご利用頂きまして、誠にありがとうございました。また、クチコミへのご投稿もありがとうございました。また是非お待ちしております。お元気でお過ごしくださいませ。

10/10 Excellent

roxane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meilleur hôtel!
Stayed 1 night in Apr 2023

10/10 Excellent

Hidenori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てが素晴らしい。ゆっくり出来ました。
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしい滞在でした
素晴らしい旅館でした。 家族で宿泊しましたが、 温泉も気持ち良く、お料理も大変美味しく、なによりスタッフの方々のお心遣いに おかげさまでとても心地よく過ごすことが出来ました。 また、渋温泉に伺う際には利用させていただきたく思っています。 ありがとうございました。
Stayed 1 night in Nov 2021
Response from 春蘭の宿さかえや　両角日香里 on 2021/11/11
この度は当館にご縁をいただき、誠にありがとうございました。心地よく過ごすことが出来たとおっしゃっていただき、嬉しく思います。貴重な時間を使ってクチコミを投稿してくださり、ありがとうございました。

10/10 Excellent

kenichi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from 春蘭の宿さかえや　堀内勇斗 on 2021/4/29
口コミのご投稿誠にありがとうございました。 この評価をバネにもっとお客様に喜んで頂けるおもてなしを考えてまいります。 不安な日々が続いておりますが、ご自愛くださいませ。

8/10 Good

KATSUHIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Mie

Stayed 1 night in Jan 2021

10/10 Excellent

KOJI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from フロントスタッフ　大森美花 on 2020/7/14
都苗様 この度は、当館へのご来館、並びに口コミへのご投稿ありがとうございました。また当館へのお褒めのお言葉もありがとうございます。 これからもスタッフ一同、お客様に素敵なお時間をお過ごし頂けるよう、努めてまいります。 またお会いできることを楽しみにしております。 雨の日が続いておりますが、くれぐれもご自愛くださいませ。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Front staff MITSUKI NAKAMURA on 2020/1/2
Tank you!

10/10 Excellent

Yasuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from フロントスタッフ　中村　光輝 on 2018/4/11
この度は、当館へのご来館、並びに口コミへのご投稿誠にありがとうございます。 またお会い出来ます事をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
春蘭の宿“最高”
部屋、食事、従業員のサービスとも本当に素晴らしかったです。「旅館甲子園」で2年連続トップに選ばれたことが頷けました。食事については、メーニュー内容も素晴らしいのですが、特に味付けが小生の好みにぴったりで、通常おかわりなどしたことがないのですが、「お味噌汁」を３杯もいただきました。
Stayed 1 night in Feb 2018
Response from 春蘭の宿さかえや　キッチンスタッフ　小林那津子 on 2018/3/13
この度は春蘭の宿さかえやにご縁をいただきまして誠にありがとうございました。 お部屋、お食事、おもてなし全てにおいてお褒めのお言葉を頂き誠にありがとうございました。味付けが「好みにぴったり」というお言葉をいただき、料理長はじめ調理スタッフ一同とても嬉しく思います。 お味噌汁もたくさんおかわりをしていただきありがとうございました。お味噌は地元のお味噌屋さんから取り寄せたお味噌で、お味噌汁の他にも、ご飯のお供にお味噌をご用意しております。ネギや新生姜、蕗などと味噌を混ぜて、季節ごとに変えて手作りをしております。こちらの味噌シリーズはお客様に大変好評で、「あの夕食の時に食べたお味噌を買いたい！」というお言葉をいただいて、売店でも販売するようになりました。再びお会いする日を心より楽しみにしております。 この度のご来館並びに口コミへのご投稿誠にありがとうございました。

10/10 Excellent

gee hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!!
The night spend at 榮和春蘭之宿 was fantastic. We spent our evening walking through the little community, the street was filled with shops and onsen, view along was amazing!! The resort itself was also very nice, the room was comfortable and cozy. People were welcoming! Also the breakfast and diner served with traditional japanese style food was perfect!
Stayed 1 night in Jan 2018
Response from HOTEL SAKAEYA Kanta Furuhashi on 2018/2/26
Thank you for coming to SAKAEYA. I'm glad to hear your evaluation.And we are glad that you will be pleased. How was it,Shibu Onsen?Shibu Onsen is a traditional hot spring resort that it has been around 1300 years ago. The room where you stayed is imagining Japanese style.We are pleased to be involved with your precious trip. Thank you for the online review.We are looking forward to seeing again! HOTEL SAKAEYA Kanta Furuhashi

10/10 Excellent

Jenny, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
野猿公園に近かったぁら
とにかくまず、若いスタッフさんの頑張りが感じられるホテル。決めの細かい気配りから、ちょっと面白いおもてなしが準備されていてびっくりしました。 お料理もちゃんと食べきれる量で、とても美味しかったです。
Stayed 1 night in Feb 2018
Response from ハウスキープスタッフ　古橋幹大 on 2018/2/11
Jenny様 この度は、春蘭の宿さかえやへお越しくださり、誠にありがとうございます。 遠いところ、長野の渋温泉へ来ていただきまして、大変うれしく思っております。 野猿公苑はいかがでしたでしょうか？ この時季、世界的にも珍しい、お猿さんたちが温泉でゆっくりと過ごしているのを見られるのは、ここの特徴です。 初めて見たときに、雪の中、温泉の中で親子の猿が毛づくろいをしているのがとても愛らしく感じられ、とてもうれしかったのを覚えております。 また、お料理の方もJenny様に喜んで頂けて大変嬉しい限りです。 地元・長野県の食材をはじめ、旬の食材を使った料理となっております。 「とても美味しかった」と言って頂き、当館のスタッフの励みになります。これからも、お客様へのおもてなしを向上していけるよう励んで参ります。 この度は、当館にご縁をいただきまして誠にありがとうございます。 口コミへのご投稿、写真付きで投稿して頂きまして誠にありがとうございました。

8/10 Good

エコ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員の頑張りを感じる旅館です！カメムシが部屋に飛んできちゃうのは少し対策があると嬉しいです。子どもが絵手紙コーナーを気に入り、いくつか手紙を書いて楽しかったようで、暇つぶしにはちょうど良かったです！
Stayed 2 nights in Oct 2017
Response from ハウスキープスタッフ　小田　渉 on 2017/11/17
エコ様 先日は渋温泉春蘭の宿さかえやへご縁を頂きまして 誠にありがとうございます。 また当館スタッフに対しても お褒め頂きまして誠にありがとうございます。 また、ご滞在中もごゆっくりと お過ごし頂きましたようで、 スタッフ一同、大変嬉しく思います。 お喜び頂きました絵葉書コーナーは 今年改装を終えたばかりでございまして、 皆様がごゆっくりとお楽しみ頂けるよう、 コーヒーメーカーや絵葉書の道具を揃えたりと、 力を入れさせて頂きました。 「手紙を書いて楽しかった」とのお言葉を頂けて 私どももとても嬉しく存じます。 お部屋の件に関しましては ご不便をおかけしてしまい、大変申し訳ございませんでした。 今年は渋温泉全体でもカメムシが大量発生してしまい、 例年までの対応が追い付かない状態でございました。 また来年に備えて、新たなカメムシ対策を 考えていきたいと思います。 またご縁が頂けます事、 スタッフ一同心よりお待ちしておりますので、 皆様どうぞお元気にお過ごし下さいませ。 この度のご来館並びに口コミへのご投稿、 誠にありがとうございました。 ハウスキープスタッフ　小田　渉

10/10 Excellent

神谷, 日本愛知県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿のスタッフも笑顔で素晴らしくお部屋もお風呂もお食事も満足です。ただお部屋のスリッパが大きくて不便でしたが翌朝気づいて下さり女性用の小さいスリッパに変えてもらえました。 お料理の折り紙が綺麗で主人が鶴を折ったんですが次の朝も置いてあり嬉しい心遣いをしてもらえました。
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
外湯を楽しみ、食事とお酒でほっこり
お料理が想定よりもこだわりを感じるものが多く、満喫できました。お部屋からの景色も湯屋街の雰囲気を感じることができました。草津温泉はある意味の観光地としては成立しますが、渋川の方が落ち着いていて私には合っていたと思いました。
Response from キッチンスタッフ　関　澪 on 2017/1/21
Anonymous様 この度は春蘭の宿さかえやにお越し頂きまして誠にありがとうございました。 料理に関しまして“こだわりを感じる”とのお褒めのお言葉誠にありがとうございます。 キッチンスタッフ一同嬉しい限りでございます。今後もより多くのお客様に喜んで頂ける様日々精進して参ります。 まだまだ、寒い日が続きますがAnonymous様どうかお身体ご自愛くださいませ。 また、Anonymous様にお会いできます日を心よりお待ち申し上げております。 この度、ご来館並びにクチコミへのご投稿誠にありがとうございました。

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precioso ryokan y staff super amable
Es un hotel típico japonés , la comida deliciosas y además con la llave q te dan puedes ir a todos los onsen del pueblo. Independientemente de eso, todo el personal fue súper amable, unos hablaban más inglés q otros pero fueron muy pacientes con nuestro poco japonés y nos enseñaron nuevas palabras. Fue un fin de semana de castañas, relax y snow monkeys :)
Response from General Manager on 2017/1/3
Thank you for writing online review. And thank you very much for writing letter! I'm very happy for your kind message. It was great time that talking with you in Japanese. We are glad too see you. Happy new year! Muchas gracias!