Aerial view

Reviews of Barceló Maya Caribe - All Inclusive

4 out of 5
Barceló Maya Caribe - All Inclusive
Carr. Federal Chetumal-Puerto Juárez, Km. 266,3, Xpu-Ha, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 521 out of 1018 reviews" "
Rating 8 - Good. 239 out of 1018 reviews" "
Rating 6 - Okay. 113 out of 1018 reviews" "
Rating 4 - Poor. 64 out of 1018 reviews" "
Rating 2 - Terrible. 81 out of 1018 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Fernando

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The food wasn’t good especially the buffet. It’s nothing special no flavor especially for being Mexico the meats were tasty. The cooks seem annoyed at the buffets when you would ask them a question or ask for something specific.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Staff is wonderful.
Stayed 4 nights in Apr 2024
Response from La Gerencia on 2024/5/4
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 Excellent

Danylo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i love this place. fist goes strong. 💪💪
Stayed 6 nights in Apr 2024
Response from La Gerencia on 2024/5/5
Dear Sir,Thank you very much for this kind review.Your commendation on the impeccable cleanliness of our rooms is greatly appreciated, and we are delighted to know our hotel's condition met your expectations. It is particularly gratifying to receive such high praise for our service; our staff takes great pride in offering a memorable experience to our guests. Your enthusiasm for our hotel is very much shared by the team here; we are all looking forward to your next visit.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 Excellent

Chrystal Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Yadira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach, friendly staff, overall a great location.
Stayed 6 nights in Apr 2024
Response from La Gerencia on 2024/5/1
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We regret to hear that certain aspects of your stay did not fully meet your expectations, and we extend our sincerest apologies for any inconvenience you may have experienced. Our team strives to maintain impeccable standards in both service and accommodations, and we take your feedback seriously as it helps us to improve.We are delighted, however, that you appreciated our beautiful beach, the friendliness of our staff, and our prime location. These are indeed among the aspects of our resort that we take great pride in, and we are glad they contributed positively to your experience. Thank you for highlighting these strengths in your review.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

6/10 Okay

Ravinal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for 3 adults and the room had 2 double beds and a small couch. The superior rooms should not be offered for 3 adults. We paid more than 2 adults in the same room. We should have been offered a bigger room. I requested a bigger room and was told there were none available. My adult daughter who is 5’10” slept on the couch (not a pull out) made for a child. There also was not enough room to open our luggage fully. I had to put my luggage on the floor under the luggage bench. The room was way too small for 3 adults:( The resort itself was great! Lots to do, great amenities. The food was OK; some days better than others. The managers in the blue shirts at the beach restaurants were not very kind to their staff. The waiters were great but their supervisors were always over their shoulder following them. These supervisors need better training on how to manage staff with respect. I felt bad for the waiters. Loved the beach, the pools, and the grounds were so well-kept!!!!
Stayed 7 nights in Apr 2024
Response from La Gerencia on 2024/4/30
Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that the accommodation provided for three adults did not meet your expectations in terms of space. We take pride in our ability to offer a variety of room categories and it seems we missed the mark in ensuring your comfort. Our team strives to allocate rooms that best suit our guests' needs and, while we understand your concerns, please note that the room configurations are designed to optimize the space while delivering the comfort and quality associated with the Barceló Maya Caribe name.It is concerning to learn of your observations regarding the interaction between our management staff and the waiters. Respectful and supportive work environments are paramount, and we will certainly reflect on your comments to ensure our management practices are consistent with our high standards.On a positive note, we are delighted to hear that our resort's amenities and activities provided a great experience for you. Your commendations regarding the quality of our beach, pools, and the well-kept grounds are truly appreciated. We are also pleased that the overall cleanliness and condition of the hotel contributed positively to your stay. While the food received mixed feedback, we hope you found some options to your liking and enjoyed the variety offered through our all-inclusive program.We hope to welcome you back. Best wishes,La Gerencia

10/10 Excellent

Evelin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at the heaven on earth!!!
Stayed 9 nights in Apr 2024
Response from La Gerencia on 2024/4/29
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are elated to know that the cleanliness of our rooms, our well-maintained hotel condition, the high standard of service, and our room amenities provided you with a 100% satisfactory experience. At Barceló Maya Caribe - All Inclusive, we are committed to creating memorable moments for our guests, and it brings us immense joy to learn that we have succeeded in doing so for you.Your kind words truly inspire us to continue delivering exceptional experiences in our little slice of paradise. We eagerly await the opportunity to welcome you back to the beautiful shores of the Riviera Maya.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

8/10 Good

liem

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok so far 👌
Stayed 6 nights in Apr 2024
Response from La Gerencia on 2024/4/29
Dear Guest, Thank you for this great review.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back soon. Kind regards,La Gerencia

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable resort.
Stayed 4 nights in Apr 2024
Response from La Gerencia on 2024/4/28
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.Your commendations on the immaculate condition of our accommodations and the comprehensive nature of our amenities delight us. It is our highest priority to provide a comfortable and satisfying stay, and knowing we have succeeded is truly gratifying.Further, we are thrilled that our dedicated service team contributed to your exceptional experience. The essence of Barceló Maya Caribe - All Inclusive is to deliver unparalleled service and create memorable moments for our guests. Your recognition of our efforts is the best reward we could hope for.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 Excellent

Beatrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort to stay at!! The resort is huge and have a massive beachfront for everyone to enjoy. Definitely a recommended resort for anyone! The room is always cleaned so you get back in your room feeling refreshed with the tidy up bed and new towels. The buffet restaurant had a variety of dishes to choose from. The restaurants options that was available was amazing! The staff are very welcoming and always with a smile. The servers at the buffet restaurant always made us enjoy eating! Thank you to Valerio May and Angel Teh for giving us an amazing customer service! The resort is so huge that you have everything you need! Highly recommended!
Stayed 6 nights in Apr 2024
Response from La Gerencia on 2024/4/28
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is heartening to hear your appreciation for the expansive size of our resort and the beautiful beachfront that we take great pride in. Our housekeeping team will be thrilled to learn that their dedication to maintaining immaculate room conditions has contributed positively to your experience.The culinary variety at our buffet and diverse restaurant options are designed to cater to the unique tastes of our global guests, and it is gratifying to receive your commendation in this aspect. We are particularly grateful for your kind words regarding the warm hospitality of our staff. Valerio May and Angel Teh, along with the rest of our team, are the heart of our service commitment, striving to create an inviting and friendly atmosphere for our valued guests like yourself.Your recommendation is the highest compliment we can receive, and we are sincerely thankful for it. Rest assured that we will continue to uphold the standards that made your stay an enjoyable one.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

8/10 Good

Robert

Liked: Staff & service
Stayed 7 nights in Apr 2024

8/10 Good

Wil Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of buffet & restaurant options. Easy to navigate and the beaches were nice. They put on shows every night at the theatres and they were entertaining. The check in process takes a long time and rooms weren't ready on time.
Stayed 6 nights in Mar 2024
Response from La Gerencia on 2024/4/26
Dear Mr Robert,Thank you for sharing your experience with us.We regret to hear that the check-in process did not meet your expectations and apologize for the inconvenience of the rooms not being ready on time. We strive to provide efficient service, and your comments serve as an invaluable tool for our ongoing efforts to enhance our guests' experience.It is delightful to learn that you enjoyed the variety of dining options, the convenience of navigating our resort, and the pristine beauty of our beaches. We are also glad to hear that our nightly entertainment added enjoyment to your stay, and that the room amenities contributed positively to your overall comfort. At Barceló Maya Caribe - All Inclusive, we take pride in creating memorable experiences, and your appreciation for these aspects of our resort is truly gratifying.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 Excellent

Christian, Heber City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the beach at this property. The water is beautiful and the beach has a gradual entry that makes it easy to get in and out of the water.
Stayed 9 nights in Apr 2024
Response from La Gerencia on 2024/4/26
Dear Sir,Thank you very much for this kind review.It brings us immense joy to know that our beach and its gentle entry into the crystal-clear waters contributed positively to your experience. We're also thrilled that the cleanliness of our rooms, the condition of our hotel, and the attentive service provided by our team met your expectations and added to the enjoyment of your stay. Your satisfaction with the amenities in your room is equally gratifying, as we strive to ensure that every aspect of your time with us at Barceló Maya Caribe - All Inclusive is memorable.We believe it’s the little details that help create the perfect vacation, and we’re glad that you were able to appreciate the beauty of our location and the dedication of our staff. Thank you once again for choosing us for your getaway.We look forward to a return visit from you in the future.Best wishes,La Gerencia

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful resort easy to get around….it is a must to upgrade or you are not treated with much hospitality! Which I tried to upgrade when checking in! Was told I had to wait until the next day, knowing very well my husband would not want to move once we were settled into our room! Felt we were not treated like the rest of our family that up graded before we arrived!
Stayed 5 nights in Apr 2024
Response from La Gerencia on 2024/4/25
Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that your experience with our hospitality did not meet your expectations, particularly regarding the upgrade process. Our aim is to provide seamless and comfortable transitions for all our guests, and we apologize for any inconvenience you may have encountered. Rest assured that we strive to ensure that all guests feel valued and receive prompt assistance with any requests.It is heartening to know that you found Barceló Maya Caribe - All Inclusive to be a beautiful resort and that the aspects of room cleanliness, hotel condition, service, and room amenities were to your satisfaction. Your kind words affirm the dedication of our team to create a welcoming and enjoyable environment for our guests. We are particularly proud of our well-maintained premises and the attentive service provided by our staff.We hope to welcome you back. Best wishes,La Gerencia

10/10 Excellent

James Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Brandy

Liked: Staff & service, amenities, property conditions & facilities
AMAZING trip! Swam with turtles right off the beach. Beautiful resort! Will go back ASAP
Stayed 5 nights in Apr 2024
Response from La Gerencia on 2024/4/23
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is truly rewarding to know that our efforts to maintain the impeccable condition of our resort have been recognized. We are also delighted that the service provided by our dedicated team contributed to the enjoyment of your stay.We're overjoyed to hear that you had the opportunity to swim with the turtles right off our beautiful beach and that the room amenities met your expectations for a comfortable and enjoyable experience. Your kind words validate our commitment to providing exceptional guest experiences at Barceló Maya Caribe - All Inclusive.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from La Gerencia on 2024/4/22
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 Excellent

Alex

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent, grounds were beautiful, and staff was friendly. My only negative comment would be that the room we were in was dated and the mattress was below average. Otherwise we had a great time.
Stayed 7 nights in Apr 2024
Response from La Gerencia on 2024/4/21
Dear Sir,Thank you for sharing your experience with us.We regret to hear that the room conditions and mattress did not meet your expectations. While our facilities were recently refurbished, we understand that comfort is paramount, and we continually strive to provide the most restful and relaxing environment for our guests.It is delightful to learn that you found the food to be excellent and the grounds beautifully maintained. We are also glad that the friendliness of our staff contributed positively to your overall experience at Barceló Maya Caribe - All Inclusive. Our team takes great pride in offering our guests beautiful beachfront locations and a variety of services to ensure a memorable vacation.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 Excellent

JAMIE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is what we expected! Beautiful beach/pools, variety of food to choose from. All the staffs are hospitable and nice. Just a lot of walking :-) Highly recommend
Stayed 5 nights in Apr 2024
Response from La Gerencia on 2024/4/22
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that our pristine beach and pool areas met your expectations and that the variety of culinary options was to your satisfaction. Our team takes great pride in delivering warm and hospitable service, and we are glad that you felt well-received during your visit.Although our resort is expansive, we hope that the walking allowed you to fully explore and enjoy the extensive facilities that Barceló Maya Caribe - All Inclusive has to offer.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

6/10 Okay

Tamara Louise

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Charles, Highlands Ranch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds wre great.
Stayed 9 nights in Apr 2024
Response from La Gerencia on 2024/4/21
Dear Sir,Thank you very much for this kind review.We are thrilled to hear that you found the grounds of Barceló Maya Caribe - All Inclusive to be so great, as we strive to create a memorable and enjoyable environment for our guests. It's equally rewarding to know that the cleanliness of your room, the condition of our hotel, and the range of amenities provided were able to meet your expectations and enhance your experience. Above all, it is the service from our dedicated staff that makes us proud, and we are delighted that it resonated so positively with you. Your kind words serve as an encouragement to continue offering our guests an exceptional stay in the heart of the Riviera Maya.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 Excellent

Marek Jozef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time in Barcelo resort in Rivera Maya we loved it Excellent service beautiful complex great food and friendliness of the staff one little issue where prices in the store near the beech 53$ for small bottle of sunscreen was just unnecessary poke in a tourist eye otherwise we really enjoy the stay 😊!!!
Stayed 6 nights in Apr 2024
Response from La Gerencia on 2024/4/19
Dear Sir,Thank you for sharing your experience with us.We are thrilled to hear that your second visit to our resort was delightful, with our excellent service, beautiful complex, and delectable food offerings contributing to your wonderful experience. Our staff is also heartened by your recognition of their friendliness and efforts to make your stay memorable.We regret that the pricing at our beach store did not meet your expectations. Our prices reflect the convenience of accessing goods without leaving the resort, though we always aim for fairness and value. Rest assured, your comments are an essential part of our continuous effort to provide exceptional service and guest satisfaction.We are looking forward to welcoming you again. All the best!

10/10 Excellent

Katherine, Thibodaux

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded upon arrival and everything was amazing!
Stayed 5 nights in Apr 2024
Response from La Gerencia on 2024/4/16
Dear Madam,Thank you for reviewing your recent experience.It is truly rewarding to know that our efforts to provide an immaculate environment and exceptional service have been recognized by you. Our team takes pride in ensuring that every aspect of our guest's stay, from the comfort of our rooms to the condition of our facilities, is held to the highest standard. Your commendation of the room amenities you enjoyed is especially appreciated, as we continuously strive to offer a stay that combines luxury with a sense of being at a home away from home. Thank you for choosing Barceló Maya Caribe - All Inclusive, and for taking the time to share your positive feedback.We look forward to welcoming you back on a future visit.Kind regards,

10/10 Excellent

Maria, THIBODAUX

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, everything was pristine, clean, all the employees were always very helpful and friendly. Grounds so well manicured and beautiful !! Beach gorgeous !! my sixth stay at the Barceló, each time gets better and better. Thanks for the upgrade at this beautiful resort, made our vacation wonderful.
Stayed 5 nights in Apr 2024
Response from La Gerencia on 2024/4/16
Dear Madam,Thank you for letting us know your opinion of your recent stay.It brings us immense joy to know that the beauty of our resort has consistently met your expectations, and that our commitment to maintaining the highest standards of cleanliness has been evident during your stays. Our staff will be delighted to hear that their dedication to service made a lasting impression on you.The pristine condition of our beach is something we take great pride in, and it is heartening that you've enjoyed it so much. We're also overjoyed that the room upgrade contributed positively to your vacation. At Barceló Maya Caribe - All Inclusive, it is our aim to provide exceptional experiences, and it appears we have achieved this with you once again.Wishing you all the best and looking forward to your next visit,La Gerencia

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice all inclusive resort. Pools were great! Beach/ocean access beautiful! Access to poolside chairs was next to impossible.
Stayed 6 nights in Apr 2024
Response from La Gerencia on 2024/4/12
Dear Madam,Thank you for taking the time to provide us with your feedback.We regret to hear that accessing poolside chairs presented a challenge during your visit. Rest assured, we continuously strive to ensure the comfort and satisfaction of our guests, though it appears that the high demand for this amenity impacted your experience. We are grateful for your appreciation of our pools, pristine beach access, and the overall condition of our hotel. It is heartening to know that our service met your expectations and that the cleanliness of your room contributed to a pleasant stay.We sincerely hope the positive aspects of your visit, such as the beautiful beach and ocean access, have left you with cherished memories and that you enjoyed the variety of services available at our large resort.We look forward to welcoming you back in the future.Kind regards,La Gerencia

8/10 Good

Hequn

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Breanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very large property. Very clean. I liked the shows in the evenings. The beach was beautiful. Buffets were good. The only bad thing I think is that we tried to book reservations at the restaurants the first day we arrived and could not get into any of the restaurants until our 4th day. We did have 7 people in our party so that may have had something to do with it. We did love our time there.
Stayed 7 nights in Apr 2024
Response from La Gerencia on 2024/4/11
Dear Madam,Thank you for taking the time to review your stay with us.We are disheartened to hear about the difficulty you faced when trying to book a reservation at our restaurants and understand how this could impact your dining experience. Please rest assured, we strive to accommodate our guests' preferences and note that the demand can sometimes be high, especially when travelling in larger groups. We continuously work towards improving our reservation system for a smoother process.It brings us immense pleasure to learn that you enjoyed the vastness and pristine condition of our property, the captivating evening shows, the beauty of our beach, and the variety of options available at our buffets. We are dedicated to providing an exceptional experience and are delighted that these aspects of your stay were memorable.La Gerencia

10/10 Excellent

Denis, Comox

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fun place. More of a family crowd but ok still
Stayed 4 nights in Apr 2024
Response from La Gerencia on 2024/4/10
Dear Denis, Thank you for this feedback concerning your recent visit.We are heartened to hear your commendation on the cleanliness of our rooms and the overall condition of our hotel. Our team takes great pride in maintaining our facilities to the highest standards for our valued guests. While we note that your rating of our service was not as high as other aspects, we continuously strive to provide exceptional service and regret if we did not fully meet your expectations on this occasion. Our guests' comfort and satisfaction are paramount, and we appreciate your feedback as it is crucial for our ongoing efforts to improve every guest's experience.We look forward to having the opportunity to welcome you back in the future. Best wishes,La Gerencia

10/10 Excellent

Epifania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 3 nights in Apr 2024
Response from La Gerencia on 2024/4/9
Dear Epifania,Thank you for sharing the review of your stay with us.It is truly rewarding to learn that our dedication to maintaining unparalleled customer service and immaculate room conditions has resonated with you. Our team takes great pride in the condition and upkeep of our facilities, ensuring that every stay at Barceló Maya Caribe - All Inclusive is nothing short of exceptional.We are thrilled that our services met your expectations and contributed to a memorable stay. Our goal is to provide an outstanding experience and we are glad that we have achieved that with you.We hope to see you again soon, Kind regards,La Gerencia

8/10 Good

Michelle

Traveled with group
Beautiful scenery and vibe!
Stayed 8 nights in Mar 2024
Response from La Gerencia on 2024/4/7
Dear Michelle,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you appreciated the beautiful scenery at Barceló Maya Caribe - All Inclusive, where the crystal clear waters and white sand beaches truly create a serene atmosphere. It's also wonderful to know that the vibe of our resort resonated well with you, as we strive to provide a relaxing and enjoyable environment for all our guests.Your positive remarks are greatly valued, and we are delighted that these aspects made your stay memorable.It would be a pleasure to have you return on a future occasion.Best wishes,La Gerencia

10/10 Excellent

TYSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Gerald Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very modern and clean. The service by all staff was amazing and I would highly recommend the Barceló resorts in Maya Riviera to anyone. We got an upgrade to the Barcelo Riviera all adults resort and it was really special. We had a fantastic 14 days at the resort.
Stayed 14 nights in Mar 2024
Response from La Gerencia on 2024/4/6
Dear Gerald Dale,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted to hear that the modernity and cleanliness of our property met your expectations, reflecting our commitment to providing exceptional facilities. It is particularly rewarding to know that our staff's dedication to service played a significant role in enhancing your stay. Your willingness to recommend Barceló Maya Caribe - All Inclusive is the highest compliment we can receive. Moreover, we are thrilled that the upgrade to our adults-only resort contributed to making your 14-day visit truly special. We take pride in our meticulous attention to room cleanliness and are glad this detail did not go unnoticed. Our team's efforts to maintain the hotel in prime condition and provide top-notch amenities are ongoing, and it's gratifying to see these efforts reflected in your review.We look forward to welcoming you again soon.Best wishes,La Gerencia

8/10 Good

Shannon Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, the grounds were kept immaculately! There were lots of dining options but the amount of people there at the resort didn't allow for us to use all the a-la-cart dining were allowed to as the restaurants were always full. Most staff were very friendly especially the waitresses around the pool at the beach, top notch service!
Stayed 13 nights in Mar 2024
Response from La Gerencia on 2024/4/4
Dear Shannon Gail,It was a pleasure to receive this great review.We deeply regret to hear about your experience with the availability of our à la carte dining options. The popularity of our restaurants can indeed lead to high demand, and we are constantly striving to accommodate all of our guests' preferences.We are delighted to know that you found our property beautiful and that the efforts of our groundskeeping team met your expectations, creating an immaculate environment for your stay. It is also heartening to hear that our staff's friendliness and the exceptional service provided by our poolside waitresses enhanced your experience.Mood: We all look forward to welcoming you back in the future.Kind regards,La Gerencia

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. My only complaint were the reservations for dinner being somewhat difficult and the restaurant food was either great or terrible. The seafood and steakhouse restaurants weren't very good, but the Mexican and Japanese restaurants were great!
Stayed 6 nights in Mar 2024
Response from La Gerencia on 2024/4/3
Dear Holly,Thank you very much for your feedback.We regret to hear that you encountered difficulties with dinner reservations and that our seafood and steakhouse restaurants did not meet your expectations. We continuously strive to deliver a wide array of dining options and apologize for any inconvenience this may have caused. We are delighted, however, that you enjoyed our Mexican and Japanese restaurants and appreciated the upkeep and amenities of your room, as well as the overall condition of our hotel and the service provided by our team.We hope to see you again in the future. Kind regards,La Gerencia

10/10 Excellent

Bethany

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, so much to do!
Stayed 6 nights in Mar 2024
Response from La Gerencia on 2024/4/3
Dear Bethany,Thank you for sharing the review of your stay with us.We're overjoyed to hear that the condition of our hotel met your expectations and that our service and room amenities contributed to a memorable stay. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, so it's gratifying to know these efforts resonated with you. Your kind words serve as a testament to the dedication we have towards providing exceptional experiences for our guests, wrapped in the beauty of the Riviera Maya.We look forward to welcoming you back on a future occasion.Best regards,La Gerencia

8/10 Good

Rakesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beach . Facilities very good.Coconut was really awesome. Liked the VIP access. Overall very good experience
Stayed 6 nights in Mar 2024
Response from Dear on 2024/3/31
There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 7 nights in Mar 2024
Response from Dear on 2024/3/31
We are delighted that you enjoyed your recent stay with us. Thank you for making us your choice of hotel for your vacation. We hope to welcome you again very soon.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all inclusive. Would recommend
Stayed 7 nights in Mar 2024
Response from Dear on 2024/3/29
We appreciate your opinion of us and the service we are providing to our customers. We also thank you for your recommendation. It has been a pleasure for us to read your opinion and we look forward to serving you again soon.

4/10 Poor

Eric

Traveled with family
Liked: Staff & service
Food at the restaurant was same and not interesting.
Stayed 6 nights in Mar 2024
Response from Dear on 2024/3/29
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 Good

KEITH THOMAS, Calgary

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property is good. We travelled with another family and we both had 5 year old kids. The kids had a great time. We had a less than great experience at check in and we were placed in an alternate property to the one we originally booked which resulted in us being placed in a very small dated room. After discussing this with the manager we were moved to a better location so I do give them credit for making it right. They were very helpful in this regard I don't love a buffet at the best of times but the kids were happy and you can always find something to eat as there is tons of variety. Overall I have no real complaints other than my own personal nitpicks. We had a good trip. Everyone was pleased. I would recommend this resort for a travel destination
Stayed 7 nights in Mar 2024
Response from Dear on 2024/3/29
We appreciate your opinion of us and the service we are providing to our customers. We also thank you for your recommendation. It has been a pleasure for us to read your opinion and we look forward to serving you again soon.

8/10 Good

Eddie J

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Good staff and good beach!
Stayed 7 nights in Mar 2024
Response from Dear on 2024/3/27
We are delighted that you enjoyed your recent stay with us. Thank you for making us your choice of hotel for your vacation. We hope to welcome you again very soon.

4/10 Poor

Carson

Disliked: Cleanliness, property conditions & facilities
Buffet was not good. The food was gross and multiple people in our party of 19 became ill. We had to call multiple times for room service to get towels. It was basically a frat house with 17-20 year olds drunk and hollering all night. Evening entertainment was crap. We have been to a dozen resorts in mexico and I would rate this one the worst.
Stayed 10 nights in Mar 2024
Response from Dear on 2024/3/27
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 Good

Renuka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area and dining in different resorts were awesome, thanks!
Stayed 6 nights in Mar 2024
Response from Dear on 2024/3/27
There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

6/10 Okay

Prashant Ashveen

Traveled with family and small children
Check- in took too long and staff were confused what they doing. Food was good . Very crowded and noisy at night time. Staff was friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Dear on 2024/3/31
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Christian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained property. The staff were very friendly and helpful. Great place for families and groups of friends. Lots of different options of things to do.
Stayed 7 nights in Mar 2024
Response from Dear on 2024/3/27
It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that Barceló Maya Caribe will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Michael Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Dear on 2024/3/27
We thank you very much for sharing your opinion about our services at the Barceló Maya Caribe Hotel, it is always very motivating when customers congratulate the staff for their attention and service. We are ready to serve you in the future and we hope that you will return to our facilities soon.

10/10 Excellent

Dusica Georgievski, Sinisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo’s food choices were too exclusive and the buffet was well below average for a 4/5 star resort. Sit down dining restaurants were entirely booked (except for extremely early and late dinners) for our entire stay. Buffet lunches and dinners were low quality meats that sit over open flames for hours. I would not go back here entirely based on quality of food and feeling like we were bait and switched on higher end restaurants
Stayed 7 nights in Mar 2024
Response from Dear on 2024/3/24
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

8/10 Good

Cyrus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property with lots of amenities.
Stayed 7 nights in Mar 2024
Response from Dear on 2024/3/24
We thank you very much for sharing your opinion about our services at the Barceló Maya Caribe Hotel. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees.