The staff is very friendly. The location is very close to the east gate entrance of Taroko National Park. When we got dropped off by a taxi at the visitor center in taroko, it was approximately a 20-25 minute walk to the hotel. It's located right next to a hostel so you can't really miss it. The staff did their best to speak English, so they were able to communicate with us slightly. Once we got to our room, we noticed it was very spacious. They provided us with towels, toothbrushes, soap, shampoo, and body soap. Some of the sheets were stained and my pillow seemed to have a few shoe marks on it. But, you get what you paid for. The hotel isn't expensive and it's very spacious for the pricing. I just wish the hotel was a little bit cleaner, bc I had also gotten bitten by mosquitos that night.