# DO NOT BOOK HERE! A CONFIRMED BOOKING DOES NOT MEAN YOU HAVE A ROOM!
**I cannot emphasize this enough: DO NOT BOOK THE OYO Inn in Kernersville, North Carolina. My experience was unacceptable, unsettling and completely unprofessional.**
I booked my room MONTHS in advance, only to arrive and discover that I had nowhere to stay.
My concerns began before I even walked through the door. A group of teenagers and young adults were gathered outside the entrance, laughing and congregating in a way that made the environment feel uncomfortable and intimidating. Once inside, I was immediately overwhelmed by the pungent smell of marijuana and cigarette smoke. The odor was so strong that even after briefly standing at the front desk, I left smelling like smoke myself. As someone who does not smoke, I found this especially offensive.
But the worst part was yet to come.
When the front desk attendant looked up my booking, she informed me that there were no rooms available. I explained that I had booked my room months earlier. Her response? I had "booked a room," but I did not have a "reservation" because I had not paid in advance.
**WHAT?**
In what world does booking a hotel room not constitute reserving that room? The entire purpose of booking accommodations in advance is to have some assurance that a room will be available when you arrive. If prepayment was required to guarantee the room, why wasn't that clearly communicated? Why wasn't I notified before traveling? Why was I allowe