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Reviews of Holiday Inn Exp Winston Salem, an IHG Hotel

3 out of 5
Holiday Inn Exp Winston Salem, an IHG Hotel
2520 Peters Creek Pkwy, Winston-Salem, NC

Reviews

8.2

Very Good

Rating 10 - Excellent. 298 out of 675 reviews" "
Rating 8 - Good. 222 out of 675 reviews" "
Rating 6 - Okay. 83 out of 675 reviews" "
Rating 4 - Poor. 34 out of 675 reviews" "
Rating 2 - Terrible. 38 out of 675 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

MARY

Stayed 1 night in May 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. Breakfast was great.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Close to what we wanted to do
Stayed 1 night in May 2024

6/10 Okay

Carolee, Fort Myers

Stayed 3 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special
Stayed 1 night in Apr 2024

2/10 Terrible

ARNOLD J

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia TOTALLY MESSED UP our reservation, despite 3 calls we made before check-in. Your "offshore/remote" reservationist gave us the WRONG HOTEL... about THREE MILES AWAY from the hotel Expedia told us we were confirmed in... near the hospital we needed for my surgery an hour after arrival. TOTAL NIGHTMARE!!! DONE WITH EXPEDIA!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Esther

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't express in words the staff were beautiful and just so pleasant and nice. Very welcoming. This was definitely a pleasure staying at your establishment.
Stayed 1 night in Apr 2024

10/10 Excellent

ALICIA

Stayed 2 nights in Apr 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ever close to the highway
Stayed 2 nights in Apr 2024

8/10 Good

Janet

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Quiet, despite being right beside I-40. Staff was very friendly and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Lillie

Traveled with family
Liked: Cleanliness, staff & service, amenities
I might be over reacting but when we arrived there were several people outside the hotel witg their clothes and bed linens I mean a lot of items, so I was not sure if there were bums hanging around or what. When we got to our room and walked out of the side entrance looking to our right were a bunch of clothes, linens, shoes and other personal items, but after a while they were gone.But te staff was really kind and accomodating. The hotel was clean and the room was nice except for a broken shade that would not go all the way down.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean & the breakfast served in the morning was exquisite
Stayed 3 nights in Feb 2024

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The insulation in the rooms were terrible. You can hear people talking out in the hallway all night and the guest above my head were walking really heavy in addition, the traffic was noisy. Also, the breakfast was very limited.
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our daughter stayed at this hotel while auditioning at a local college. When attempting to request a late check out, she was told she wasn’t in their system so there was nothing they could do. She had already been staying there the previous night. Eventually they allowed the late checkout but when she requested luggage storage as her flight wasn’t until later that evening, she was told it would be $40 to “watch it”. $40 for a carry on bag? Would definitely not recommend this hotel if you are a business traveler. Less than accommodating.
Stayed 2 nights in Feb 2024

8/10 Good

Bruce

Stayed 2 nights in Feb 2024

6/10 Okay

Sacita, United States

Liked: Cleanliness, staff & service, property conditions & facilities
On the app I put 6 people and this hotel doesn’t host for 6 people. We had to get a rolling bed in the room.
Stayed 1 night in Feb 2024

8/10 Good

Judy

Traveled with family
The entire stay was very good except for the one day our room was not cleaned.
Stayed 3 nights in Feb 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pet policy is awesome!!
We are so excited to fibd a hotel that has a no pet policy!! The rooms wete clean and the whole hotel smelled fresh. The breakfast was hot and had a good variety of foods
Stayed 2 nights in Feb 2024

10/10 Excellent

Suleyma

Stayed 1 night in Feb 2024

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean
Great place to stay
Stayed 3 nights in Jan 2024

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and elevator smelled of smoke, but room was clean and comfortable. Walls and floors very thin however; can hear everything. Property is off a highway in an area that feels adequately safe but certainly not a luxurious area.
Stayed 1 night in Jan 2024

4/10 Poor

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok.
The HVAC set up was a nightmare. We had to keep resetting (unplugging and plugging unit back in) to get the unit to work and most of the time it did work. One of the two rooms i booked was on the first floor (room 101) window lock did not work and had to be moved to a double room instead of what we booked (king room) which was ok, Staff was friendly rooms were very clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had all the amenities that we needed we only had to supply our toothbrush and toothpaste. The thing I didn't like was the remote for the TV because it always went to the pay to view channel. We had to have the staff help us get to the TV channels.
Stayed 2 nights in Jan 2024

8/10 Good

Andrew K.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highway noise :(
All good except the highway noise. Terrible. Had to wear my ear plugs.
Stayed 1 night in Jan 2024

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff. Did see a few roaches in the bathroom. Typical of North Carolina and their warm weather. Need to exterminate frequently to keep them at bay. The room and bathroom was clean. Front desk and hallway is clean and nicely decorated.
Stayed 3 nights in Dec 2023

10/10 Excellent

D'Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023

10/10 Excellent

Francisco J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 good rest
We expended just 1 night at this Hotel, but it is pretty good.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Issue was I booked on hotels.com and the property did not have my reservation. The staff was rude, cleanliness was just poor, from the common areas up into the room.
Stayed 2 nights in Nov 2023

8/10 Good

William

Stayed 1 night in Nov 2023

6/10 Okay

Rebecca, Montpelier

Stayed 3 nights in Nov 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so comfortable. The rooms were clean and roomy. The only thing was the interstate noise. But I’ll know to request a room on opposite side of hotel. Breakfast was well displayed and had several choices to meet your wants.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled. A nice place to stay.
Stayed here several times in a year and half on business trips. Newly renovated, it’s a nice place for a night or a week.
Stayed 3 nights in Nov 2023

8/10 Good

Tommy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean. The staff were friendly and polite. The breakfast was excellent with a clean dining area and plenty of fresh juices and coffee. Overall a great stay but a little pricey for the area.
Stayed 1 night in Oct 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff is very friendly. Room is very clean and new. Very pleased.
Stayed 1 night in Oct 2023

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Super nice staff. Remodeled room was beautiful and very clean. Beds were a little high and at 5'1" I had to crawl in but it was very comfortable. Could hear a little road noise at times but still slept well regardless. We already have reservations to stay again in December and looking forward to it. Great place to stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy on/off I40
Stayed 1 night in Sep 2023

4/10 Poor

nathan

Stayed 1 night in Sep 2023

10/10 Excellent

EARL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay Holiday Inn Express
This hotel is not much to look at from the outside but inside it’s very nice. Great lobby and breakfast area with large screen tv to watch sports. Hotel room was spacious with comfortable beds and large bathroom vanity area to put toiletries. The staff were helpful and accommodating to all our requests!
Stayed 2 nights in Sep 2023

2/10 Terrible

Anne

Traveled with family
Disliked: Staff & service, room comfort
The worst a hotel ever. Do NOT stay!!!!
It was terrible. There were two women across the hall fighting from 3am until 8am and therefore I did not get any sleep. I am now sick because I was up all night as they were screaming for hours at the top of their lungs. I called the front desk 2x. They came up but didn’t get the women to stop screaming. I was there to see my son for parents weekend and was exhausted and it ruined the trip. I am now sick and missed work on Monday. DO NOT STAY this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Stayed 1 night in Sep 2023

8/10 Good

Sonia

Business traveler
Liked: Cleanliness, staff & service, amenities
The lobby was under construction and it was dusty and dirty
Stayed 1 night in Sep 2023

8/10 Good

louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We could not figure out how to operate the tv remote or find anyone that could help
Stayed 2 nights in Sep 2023

4/10 Poor

Chris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Let folks know if pool and gym are out of ordee
The room and breakfast were great, however the pool and fitness were out of order so I feel like I got false advertising there.
Stayed 2 nights in Sep 2023

4/10 Poor

Susan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Under renovation - pool and gym closed. No contact information on Expedia's confirmation.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Good stay after disappointing entrance
Didn’t know it was under construction and was very confusing as to where to enter. Workers making a lot of dust where you enter building but our room was excellent and everything on that floor was great. The breakfast was wonderful and the workers in that area very attentive about keeping everything clean and tidy.
Stayed 1 night in Aug 2023

6/10 Okay

Joshua

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is under construction. Have to get in through an unlocked side door. No parking. Had to park next to the dumpster the construction crew is using. No working elevators. Just what a person wants to experience at 1:30AM after a 8 hour drive.
Stayed 1 night in Aug 2023