The property/ room is filthy and the customer service from management in particular is appalling
Mary
於 2025 年 6 月住了 2 晚
10/10
Excellent accommodation and the staff couldn’t do enough for us, on our late arrival. Will definitely stay here again
Caron
於 2025 年 6 月住了 1 晚
6/10
Stayed in Woodland area and weren’t notified ahead of time that it’s a far walk from main hotel. Our already expensive Uber dropped us at the hotel only for us to find out that we had a long walk uphill to get to our actual room. We were also disappointed to find out we didn’t have access to the pool. Ended up okay as the kids loved the playgrounds at the place we were at. Restaurant waitress service was terrible! They stood around chatting and visiting while many of us tables were ready to order. You had to go up to a server to ask to order. They never checked on us to see if we needed anything else or how we were enjoying our meal either. Ate two meals there and this happened both times. Kids did love it there overall though, so although it was expensive, it was a really fun place to stay at. Just wish the servers would be more attentive and would actually pretend they care to help you even if they don't genuinely care.
Theodore
於 2025 年 6 月住了 1 晚
10/10
Great stay and lovely staff. Would definitely stay again. My little one loved it (3 years old), only needs a little step for little ones to reach the sink and toilet.
Sarah
於 2025 年 6 月住了 1 晚
10/10
The kids had an amazing time
Kayleigh
於 2025 年 5 月住了 1 晚
10/10
Lots of cool stuff. Lol
Raymond
於 2025 年 5 月住了 1 晚
10/10
Dashun
於 2025 年 4 月住了 2 晚
10/10
Lovely stay at the Woodland Lodges, quite unexpected actually so thought I’d write a review. Staff were super attentive, the breakfast was great and the property and areas (mostly*) were exceptionally clean. *Mostly because there was a dog poo near the reception the whole time we were there that I had to keep reminding the kids to avoid. A fantastic stay though! Worth noting as it’s so close to Heathrow planes overhead are a permanent feature, through the night too, but it didn’t bother me.
Victoria
於 2025 年 4 月住了 1 晚
10/10
Matt
於 2025 年 3 月住了 1 晚
10/10
Stayed for a break along with the park, and booked separately with clubcard vouchers. Really reasonable, great entertainment in the evening, missed the pool but we were so impressed we'd like to go back!
Kirsty
於 2025 年 3 月住了 1 晚
10/10
The kids loved it
Philippe
於 2025 年 3 月住了 2 晚
10/10
Louise
於 2025 年 3 月住了 1 晚
10/10
Vincent
於 2025 年 3 月住了 1 晚
10/10
aaron
於 2025 年 3 月住了 1 晚
10/10
David
於 2025 年 3 月住了 1 晚
10/10
Tracy
於 2025 年 3 月住了 1 晚
10/10
We had an incredible time at the lodges. They were fantastic offering everything we needed and made it magic for my daughter
Ian
於 2025 年 2 月住了 1 晚
10/10
Ross
於 2025 年 2 月住了 2 晚
10/10
Sara
於 2025 年 2 月住了 1 晚
10/10
The first property we had was clean but had some drainage issues, we spoke to staff that were helpful and friendly and they promptly moved us to another lodge.
All the area is very clean and tidy, i love the mini play areas in each section and all the lego models around the walking areas. The lodges are lovely inside
Hayley
於 2025 年 2 月住了 1 晚
8/10
We were unsure what to expect given the mixed reviews we read before arriving. We were pleasantly surprised with all aspects of the hotel. On arrival we were greeted and checked in instantly, despite how busy it was. The room was very clean and spacious. Extra little touches e.g the game to get the Lego gift, toiletries and hairdryer were a bonus.
The evening entertainment was very loud and not for us. Staff asking children to create LEGO models while they then sat round chatting - would have been much better if they had mixed and supported the children but that’s just an opinion.
Evening buffet and breakfast was always full with plenty of options. Some food was on the cold side as it had been there a while but most items were hot and fresh. Food was very expensive but was ‘all you can eat’ so children could try different foods if they did not like the 1st option.
We would 100% stay again if we had another offer. We do not think it is good value for money when paying over £400 per night.
真實旅客
於 2025 年 2 月住了 1 晚
10/10
Annalise
10/10
Great
Apshana
於 2024 年 12 月住了 1 晚
10/10
Really great hotel, room was clean with fun things for the kids, entertainment was great and the food was lovely.
Lisa
於 2024 年 12 月住了 1 晚
6/10
Room great, Breakfast service very poor put in a corner and forgot about for 25 minutes