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Reviews of Beds on Clouds

3 out of 5
Beds on Clouds
5320 Main Street, Windham, NY

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 64 reviews" "
Rating 8 - Good. 12 out of 64 reviews" "
Rating 6 - Okay. 3 out of 64 reviews" "
Rating 4 - Poor. 11 out of 64 reviews" "
Rating 2 - Terrible. 8 out of 64 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sadie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quirky decor and the coziness. I slept like the dead when I stayed here. It was awesome.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Home away from Home
Interesting place felt like you were staying at a friends house.
Stayed 1 night in Sep 2023
Response from Laureen on 2023/9/29
We are so glad you enjoyed your stay. We've instituted new management to help oversee the daily routine of the Inn. We strive to provide you with the privacy yet support you need during your stay. Please visit us again.

10/10 Excellent

Bertrand

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great spot for a weekend getaway
Stayed 1 night in Jan 2023
Response from Laureen, New Manager on 2023/3/19
We are so happy that you enjoyed your stay. Please visit us again on your next ski trip.

10/10 Excellent

yana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple but charming and clean
Stayed 1 night in Dec 2022
Response from Laureen on 2023/1/15
We are happy you enjoyed your stay and hope that you visit us again.

8/10 Good

Dekan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Laureen on 2022/10/11
We are so glad you enjoyed your stay. We look forward to seeing you again.

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Don’t stay there
Not at all as advertised in description. Sitting area directly adjacent to owner’s bedroom - an elderly woman in poor health. She also leaves her bedroom door open. Room for guests is so small two people and even one suitcase would not fit.
Stayed 3 nights in Jul 2022

8/10 Good

Susan

Stayed 2 nights in Jun 2022

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen common area was convenient to have and has a fridge to store your food and drinks. There was a stove but it would have been better if they had a microwave which the kitchen did not have. The bed and linens were really comfortable. No wonder they call their B&B Beds on Clouds!
Stayed 1 night in Mar 2022
Response from Laureen on 2023/9/29
We took your suggestion to heart. We've installed a microwave as well as a few other amenities needed for a smooth running kitchen. Please visit us again.

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness
I thought there would be breakfast
Stayed 1 night in Mar 2022

2/10 Terrible

Subrata

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rebecca is the most terrible thing among all other things. She is the owner, receptionis, and what not. She is ill behaved, racist and a real trouble maker. She is sick but that can’t be the excuse for mistreating the guests.
Stayed 1 night in Oct 2021
Response from Laureen on 2023/9/29
It is when you have brain cancer. I really wish people could be more understanding that there really might be an underlying health condition related to their behavior. More patience and understanding is needed.

4/10 Poor

Zack

Business traveler
Disliked: Staff & service, property conditions & facilities
Don’t stay here.
Where to start… I have never left a review for anything, so you know it was bad. The house manager was rude over the phone, slightly more reasonable in person. The kitchen was closed, so the bed and breakfast had no breakfast - seemingly something that should have been addressed before allowing anyone to book the room. If the kitchen is closed for maintenance - you should tell potential guests, or at the very least, offer to cover their breakfast expense since they have to go elsewhere. The place was a mess. Room was clean in the sense that the bed was made - but everything was covered in dust. The AC was a wall unit that was mounted so high you couldn’t reach it unless standing on the mattress. There was no hot water in the shower. Don’t stay here.
Stayed 1 night in Sep 2021
Response from Laureen on 2023/9/29
Three years ago when the chef and her husband passed, we removed the breakfast from the site and any booking. We lowered the rates across the board even removing the service charge. There is a diner located across the street that serves breakfast all day. We do not offer to cover the cost as we already removed the cost from the room. Not sure what happened with the hot water as we have always had hot water. The owner was deaf and lost her voice when she had radiation treatments 3 years ago. So maybe you thought she was yelling at you when in reality she couldn't even hear herself talk. Either way, the Inn is under new management. The owner's kitchen was closed but the guest kitchen is available for anyone to use.

4/10 Poor

Ann

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was very clean but very small. There was no breakfast. Owner claimed they didn't do business with Expedia. Took a long time to determine if we had a reservation. Would never stay there again.
Stayed 1 night in Sep 2021
Response from Laureen on 2023/9/29
That's what happens with brain cancer. The Inn is under new management.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, awesome, beautiful, Rebeca is a nice hostess
Stayed 1 night in Mar 2021
Response from INU on 2021/3/23
Thank you for your kind words ! Whoever you are !!,! am delighted that I could make you happy ! Especially in these precarious times !!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was small, it was beautifully decorated and quite romantic. The host was very sweet and helpful...
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
The old is literally crazy , it’s sad but true I tried to check in 2 days ago and she started screaming and crying at me and my young son. She would not give us the room we reserved and cursed at us for having to pay fees to Expedia . In short my kid started crying because of this chaos , we turned around and left !!!! My kid
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
The bed was ok and the shower worked. There was no breakfast !!! I was charged 25 bucks for the extra person , but my 2 children and I all slept on 2 twins pushed together. And again - THERE WAS NO BREAKFAST.
Stayed 1 night in Feb 2021

2/10 Terrible

Ricky

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from inu on 2021/3/9
Another Distortion of truth ! I upgraded this guy with 2 kids to larger room ! Showed him Photographs and fussed over him and his kids, But some people are never happy. I know a lady who has a very nice local restaurant but she stopped serving food , only TAKEOUT ! They are totally disgusted with the attitude of the Guest !

2/10 Terrible

Zvi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room available upon arrival- don’t do it.
I ordered a room with two separate beds which they was not there when we arrived at the BB. The end result we had to scramble and find a different location in the mid of a snow storm. Upsetting! Maybe also illegal .
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Charming place in the center of town. Rebeca the owner was a delight.
Stayed 2 nights in Jun 2020
Response from INU on 2020/6/28
It was wonderful speaking to you and having you in these very "SPECIAL" times and always I wish you the best of health and lots of love ! Your friends Rebecca and Susumu forever ! JUNE 28.2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hostess was offensive and infuriating to say the least. I would hope a hostess would take a note when someone doesn't want to hear about conspiracy theories or hateful thoughts. The hospitality was wonderful and consideration for a well stay with amenities was nice. Which makes this harder to say. Lastly, and most importantly, they called me up directly to say they didn't want me to use an amex card and forced me to switch my form of payment over the phone. She mandated for our personal home address. And finally began to say how much expedia was ripping her off and how much expedia are crooks.
Stayed 2 nights in Feb 2020

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners were extremely hospitable and accommodating. The breakfast was delicious.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very nice and interesting people great companies. Will go there again.
Stayed 3 nights in Dec 2019

10/10 Excellent

Oliver

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good location
Room floor seemed to not be flat and bed mattress could have been more comfortable. The bed and breakfast home is a bit small and packed. Breakfast was amazingly cooked and home was very clean.
Stayed 2 nights in May 2019

10/10 Excellent

bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our visit, wonderful breakfast.
Stayed 1 night in Jul 2019
Response from inu on 2019/9/2
Hi Bernadette, Thank you for your kind words.We have been very, very busy and now it is already LABOR DAY ! We loved having you and we want to thank you for your for taking the time to review your stay. Please come back soon ! With all best wishes from Susumu , The Photographer /Chef and Rebecca S., his right hand !!!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Gem in a Windham NY
Sato & Rebecca were gracious hosts who accommodated us last minute with my little service dog “Number One” The room was absolutely lovely super comfortable beds great bathroom great water pressure in the shower some excellent photographs on the wall from Siegfried and Roy of Las Vegas. The highlight was the gourmet breakfast in the morning I’m still thinking about the amazing omelette fresh fruit and potatoes gratin which were cooked to perfection . If I didn’t know that Sato was an accomplished professional photographer he certainly missed his calling as a gourmet chef. We shared many great conversations with both and I look forward to staying up there again .
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Incredible breakfast!!vry comfortable.. great night sleep
Stayed 1 night in Mar 2019
Response from becky on 2019/4/2
Thank you for your kind words . we appreciate them from the bottom of our hearts ! Till we meet again, cordially, susumu sato and rebecca Segerstrom

10/10 Excellent

NM, New York, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate, comfortable room. Great breakfast. Friendly hosts.
Stayed 1 night in Mar 2019
Response from Becky on 2019/3/26
We appreciate your kind words ! Please come back soon ! Fondly, Susumu Sato /Chef,Photographer + Rebecca Segerstrom, Hostess Beds on Clouds bed and Breakfast Inn Award of Excellence 2018 " HALL OF FAME"

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The owners of of the Beds on Clouds are Unique creative couple! Rebecca is a wonderful hostes! Susumu creates amazingly delicious breakfasts with a touch of on Artist! Would love to comeback!
Stayed 4 nights in Dec 2018

4/10 Poor

R, St Paul, MN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room and breakfast were very good. The husband/chef was excellent. The hostess was very negative about most everything she discussed. We felt we had to escape to our room.
Stayed 1 night in Jul 2018
Response from inu on 2018/8/2
The good news is that Beds On Clouds has just received the 2018 Award of Excellence "Hall of Fame". Only few selected establishments are so lucky . The reason to receive such an award is hard work and receiving an Award of Excellence in 5 continuous years.We are always striving to give our guest a excellent experience.The not so good new is that we have been victims of a national disaster and sometimes you can't help it throwing your five cents in about the horrors we lived during Hurricane Irene and the consequences that we are still paying for. It's only human isn't it ? But we are very happy that "R" on Expedia enjoyed our dedicated chef's breakfast and the impeccable room.

4/10 Poor

I, CT

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
I would only recommend this hotel to someone without young kids, and only for the breakfast. THIS IS NOT A KID FRIENDLY INN. The breakfast was outstanding, rooms were very clean and not cluttered. The actual "inn" is very cluttered. The staff make it feel like a burden you are there. Will not stay again.
Stayed 1 night in May 2018
Response from inu on 2018/8/4
Beds On Clouds established in 2004 ,is an 1854 Victorian mansion , situated in the heart of Windham's lovely historic district on Main Street. It is also home of the Susumu Sato Photo and Fine Art Gallery and Chacha's Antique and Collectibles,. ,an adorable little antique shop. Victorian homes are always decorated, which minimalists could perceive as cluttered. Beds on Clouds online policy in reference to children states ; For the sake of keeping a peaceful atmosphere at the Inn, all children must must be well attended and supervised. We love well behaved children and pamper them with delicious pancakes with chocolate, blueberries ,strawberries ect and whatever they wish.We also feature 24/7 Cockie jars . For children and adults !! There has been long string of children ever since the year 2004 . And nothing is ever a burden to us. We work very hard to give everybody what the want in the shortest time. Beds On Cloud enjoys more that 350 excellent reviews and we just received the 2018 Award of Excellence "Hall of FAME" . Only few establishments receive such an award ,as one must receive Awards of Excellence in 5 consecutive years to get to the Hall of Fame. It saddens us to hear that you have such feelings .They are totally unsubstantiated. Please think again and try to remember the quality time you had in our beautiful inn. PS: Tomorrow Friday August 3.2018 we are receiving a family who has stayed with us throughout the years. They came to us last winter to show us their newborn baby that looked like a little doll They also have a little girl of 6 ! She loves water melon !. And now they are returning to show us the baby who now is 9 month of age.!!!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice B&B
A very cute Victorian bed and breakfast that is a short walk to good restaurants and bars.
Stayed 1 night in Feb 2018

8/10 Good

Wei

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Celeste on 2018/1/9
Dear Mrs and Mr. Anonymous, Our Bed and Breakfast Inn is Topratedout of 8 BnB's in Windham .we are enjoying more that 340 Excellent reviews. Our place is luxurious ,Everything is done with TLC (TENDER LOVING CARE) ,especially the breakfast. Hot gourmet breakfast with mostly organic ingredients from scratch by a super talented Japanese chef. Sorry we couln't make to 5 .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Thanks for host’s hospitality, we enjoyed our time there. The breakfast was good. The rooms were cozy and lovely. There were several good restaurants nearby. The hotel was also not far from Hunter Mountain. All in all, we had a great time there.
Stayed 2 nights in Dec 2017
Response from innu on 2018/1/2
Thank you for your kind comments. All members of the Bed and Breakfast Inn team works very hard to give our guest attention , relaxation and care they deserve especially on a holiday. Cheers , to many happy returns !

2/10 Terrible

Du, Lake Mary, Fl

Disliked: Staff & service
Bad luck?
I have been using Travelocity service for over ten years, now it comes to the end. My son had a national junior golf tournament to play in Windham that week, as usual I searched Travelocity and chose this hotel based on reviews and budget. Jun 23rd, we arrived at the hotel at around 7pm, after 5 hours drive from Buffalo city. To our surprise the hotel entrance was locked and nobody showed up when we knocked the door. I then found a note on the door saying that checkin guest needs to call a local number, that was the same number shown on my reservation. I called, busy tone, I called again after 5 minutes, still busy tone. I tried 21 times during the next hour and couldn't get anybody answering my call. Then I started to doubt the number might be wrong, so I sent a short message to that number - auto reply said that was an invalid number! It was dinner time and supposedly there should be guests coming in and out for dinner, but we saw none. My son was tired and we were both hungry. The last thing I could do was to send an email to the hotel to express our frustration. So we left and found another hotel at a much higher price. My friend witnessed my bad luck, and I kept all the evidences including phone call records, email, and photos. The next day I called Travelocity customer service, and started to realize that my nightmare had just begun. Call center people transferred my call here and there, normally 30-50 minutes waiting time till next guy spoke to me.
Stayed 7 nights in Jun 2017
Response from INU on 2018/8/2
I am so sorry what happened to you . There must have been an electric outage in the area . These can happen with thunderstorms . And doesn't have to happen in the whole town . The inns are always in touch with one another to check on the situation. This is a mystery. . Beds on Clouds was established in 2004 and 370 lovely reviews ,TopRated out 8 BnB's !!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable with welcoming hosts!
Rebeka and Susumu are terrific hosts and have a fascinating personal story to share. Our suite was nicely appointed with a very comfortable bed and a Jacuzzi tub. Located right on Main St, there were quite a few eating and drinking establishments within walking distance.
Stayed 1 night in Jul 2017
Response from inu on 2018/8/2
i just want to thank you for your kind comments ! They are highly appreciated. Please come back one day!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Wonderful accommodations! The staff was super-friendly.
Response from INU on 2018/8/2
Thank you for liking us and what we offer!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sreekala

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast was average.
Response from General Manager on 2016/10/26
ONE OF THE FINEST BREAKFASTS IN TOWN! Beds On Clouds Japanese chef offers every morning a fresh fruit platter that consists of pineapple, oranges ,grapes ,canteloupe melon, honey dew melon ,kiwi fruit ,and straw berries. He personally shops in various places in Albany to find the finest and freshest !!! We continue with fluffy, french omelettes a la Jacques Pepin,the legendary french chef who cooked with Julia Child's . The omelette is accompanied by bacon and fresh asparagus.There are other dishes that he prepares as well ! It varies !!!. We also serve organic milk ,coffee, tea, orange juice ,hot chocolate ,ciabatta bread ,french bread , croissonts and 24/7 cookies in various cookie jars ! The chef also does his best in preparing dishes for people with special diets . Beds On Clouds is rated #2 out of 9 BnB's in Windham in the Northern Catskills, and has received 6 Awards of Excellence in 5 consecutive years !

2/10 Terrible

Abhijeet, new york

Disliked: Staff & service, property conditions & facilities, room comfort
not a great experience.
not great experience, rude staff, king size bed is actually 2 twin sized beds that are joined in the middle. small TV screen, overpriced . very small rooms.
Response from inu on 2018/8/2
It saddens us to hear that you were not happy. I don't believe that any of our staff is rude .All of us are always polite and courteous to our guest. You booked the most gently priced room of our establishment . But it is a very lovely room with original art and beautiful marble private bath. The bed is a special construction but it is very comfortable , I slept in it myself. you enjoyed the very reasonable rate of $109,00 including a gourmet breakfast and that is the same breakfast that other guest in more expensive rooms are eating. Have you been food shopping recently?

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Edwin , Bronx NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We only stayed for 2 night and we were immediately treated like family., Rebecca is very knowledgeable about her town and her husband is a great cook, our breakfast was always hot and tasty. My wife and I will be back in the summer to enjoy the rest of the town.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Super comfortable bed. Great breakfast

4/10 Poor

Andy, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Interesting stay!
Room was cozy and comfortable but the decor was something out of the 50s. Breakfast was lovely and fresh but the landlady was bonkers! Kept us in conversation all breakfast, mostly about weird stuff like hexagonal water and Japanese larva crystals that trapped EMF!. She also made derogatory remarks about aspects of being British (we're British). Some would find her very offensive - others eccentric but harmless.
Response from Pink Rose on 2015/10/31
We are so glad to hear that these guest found the room cozy.Beds On Clouds is a lovely 1854 Victorian Mansion and some of its decor is from that era. I was indeed excited about MJ Pangman's book "Hexagonal Water", also known as RESTRUCTURED or REVITALIZED water. Minerals in coin like sizes are being sold worldwide and can be applied to cell phones and computers. People with accents (like mine) are often misunderstood. I travelled many times to the UK ! Loved the country, its people and their marvelous British humour !

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Bed and breakfast in Windham, NY
The room is rather small. The host is very friendly. But you can get a better value for this price. There is no real nice common area to sit outside of the room. Location is great to be in town. You can hear the traffic on route 23 though.

2/10 Terrible

ray, nj

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
the room was so small we left in the middle of the night and drove 4 plus hrs home rather then be that cramped - seriously disappointed, the woman was wonderful and totally engaging but Hotel.Com did not explain this small room one bit.