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Reviews of The Westin Wilmington

4 out of 5
The Westin Wilmington
818 Shipyard Drive, Wilmington, DE

Reviews

8.8

Excellent

Rating 10 - Excellent. 468 out of 785 reviews" "
Rating 8 - Good. 177 out of 785 reviews" "
Rating 6 - Okay. 77 out of 785 reviews" "
Rating 4 - Poor. 36 out of 785 reviews" "
Rating 2 - Terrible. 27 out of 785 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shareia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there was a big weddin happening and the guest of the wedding to be staying at the hotel. The staff handle the check ins and crowd effectively and efficiently.
Stayed 1 night in Apr 2024

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from PN on 2024/4/19
Thank you for your rating!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Dec 2023
Response from PN on 2024/3/9
Thank you for your review!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying here. Great Place Thank you!!
Stayed 2 nights in Mar 2024
Response from PN on 2024/3/9
Thank you for your review!

4/10 Poor

Juana

Liked: Cleanliness
Disliked: Amenities
I ordered food and the lady at the dinner wrote a tip on the receipt without my permission ! Staff charged me twice for something I paid for. I’m Very upset about this. For 300 a night service was not what I expected. The front desk was very nice and tried to help me but the tip being written without my consent was very uncalled for !
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service
It was a nice hotel on the riverfront easy to where we needed to be. It state it had a pool and it did not. Also only 1 elevator was working!
Stayed 2 nights in Feb 2024
Response from PN on 2024/3/9
Thank you for your review!

10/10 Excellent

Beth

Stayed 1 night in Feb 2024
Response from PN on 2024/3/9
Thank you for your rating!

8/10 Good

Theresa

Stayed 1 night in Jan 2024
Response from PN on 2024/4/19
Thank you for your rating!

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Enjoyed our stay.
Stayed 1 night in Nov 2023
Response from PN on 2023/12/3
Thank you for your review!

10/10 Excellent

Janis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from PN on 2023/11/12
Thank you for your rating!

10/10 Excellent

Marsha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient and well appointed.
Stayed 1 night in Nov 2023
Response from PN on 2023/11/12
Thank you for your review!

6/10 Okay

christine

Stayed 2 nights in Oct 2023
Response from PN on 2023/12/3
Thank you for your rating!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 1 night in Oct 2023
Response from PN on 2023/11/12
Thank you for your review

6/10 Okay

SYDNEY

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would go back only grudgingly...
It is a clean hotel but pretty spartan for the money. The hotel staff checking me in was in no way welcoming, and apparently believes a smile requires too much effort. It is located in a nice part of town, but the hotel offers little in the way of amenities. I found it hard to believe that a hotel for which I paid $300 per night would charge for Wi-Fi (at $12.50 per day). I didn't expect any breakfast and was thus not disappointed on that. Not sure where else there is to stay in Wilmington, but I would search a lot harder next time.
Stayed 2 nights in Oct 2023
Response from PN on 2023/11/12
Thank you for your honest feedback. We apologize for how your stay went. This review was shared with the staff as this behavior is not the Westin way.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and very clean. They gave us plenty of towels. Truly enjoyed our stay and would definitely stay again.
Stayed 1 night in Oct 2023
Response from PN on 2023/11/12
Thank you for your review

8/10 Good

Naresh

Stayed 2 nights in Sep 2023

10/10 Excellent

Kim, Annandale

Stayed 1 night in Sep 2023
Response from PN on 2023/11/12
Thank you for your rating!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from PN on 2023/9/4
Thank you for your rating!

10/10 Excellent

jannette

Liked: Cleanliness, staff & service, amenities
One of the glass shower doors didn't slide properly ( informed the front desk on check out and they promised to look at it)
Stayed 1 night in Aug 2023
Response from PN on 2023/8/29
Thank you for your review!

10/10 Excellent

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back again
Stayed 2 nights in Aug 2023
Response from PN on 2023/8/29
Thank you for your rating!

10/10 Excellent

Linda, Sparta

Business traveler
Liked: Amenities
The only thing negative was they didn’t have a pool.
Stayed 3 nights in Aug 2023
Response from PN on 2023/8/15
Thank you for your review!

6/10 Okay

Sam

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel in a beautiful area. But neither the phone nor the TV in the room worked! Staff came to look and said that the TV functions hadn't worked for months. He said he fixed the phone but it still didn't work. Really disappointing for such a high end property.
Stayed 1 night in Aug 2023
Response from PN on 2023/8/15
Thank you for your review!

10/10 Excellent

Simone

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED my morning view!! I slept comfortable and woke up to an amazing sunrise.
Stayed 1 night in Jul 2023
Response from PN on 2023/8/15
Thank you for your review!

2/10 Terrible

Marques

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with my 5 day stay. I will not be staying at this property anymore.
Stayed 5 nights in Jul 2023
Response from PN on 2023/8/15
We apologize that your stay was not up to standards.

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from PN on 2023/7/9
Thank you for your rating!

10/10 Excellent

Sheila

Stayed 1 night in May 2023
Response from PN on 2023/7/9
Thank you for your rating!

10/10 Excellent

Mark

Stayed 2 nights in May 2023

8/10 Good

Diane, New Berlin

Stayed 1 night in Apr 2023
Response from PN on 2023/5/20
Thank you for your rating!

10/10 Excellent

Shelson, Bellport

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2023
Response from PN on 2023/5/3
Thank you for your review!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey
Stayed here overnight due to my daughters dance competition and her needing to be ready early in the morning. Beautiful hotel but VERY pricey for one night.
Stayed 1 night in Mar 2023
Response from PN on 2023/4/18
Thank you for your review!

10/10 Excellent

Karen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in Wilmington
Stayed 1 night in Apr 2023
Response from PN on 2023/4/4
Thank you for your rating!

6/10 Okay

Ashley

Stayed 1 night in Apr 2023
Response from PN on 2023/4/4
Thank you for your rating!

6/10 Okay

Lauren, Downingtown

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was a bit run down. The chair had stains on it, the mirror was chipping in the bathroom, the tv didn’t work, etc. overall, it was fine for what we were there for - sleep - but it was a bit run down.
Stayed 1 night in Mar 2023
Response from PN on 2023/3/17
Thank you for your review. We appreciate your honest feedback.

4/10 Poor

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Furnace was noisy and interrupted sleep. Trash on the ground outside the hotel. Common areas not clean.
Stayed 1 night in Feb 2023
Response from PN on 2023/3/1
Thank you for your review! We appreciate your honest feedback.

6/10 Okay

Simone

Traveled with family
The sheets had a bad smell to them. And I wasn’t happy with my stay here
Stayed 1 night in Jan 2023
Response from PN on 2023/2/15
Thank you for your review! We do apologize that your stay was not up to Westin Standards

8/10 Good

Kevin

6/10 Okay

Christopher

Stayed 1 night in Dec 2022
Response from PN on 2023/1/2
Thank you for your rating.

10/10 Excellent

Sabra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an unexpected surprise! nice and easy-
Response from PN on 2023/1/2
Thank you

2/10 Terrible

Paul

Stayed 1 night in Dec 2022

8/10 Good

Char

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda in dining restaurant was very pleasant and just amazing!!!!
Response from PN on 2022/11/28
Thank you for your review. We appreciate the feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Wonderful service. Loved that they offered toys at the front for kids--brilliant. Great room service, which is hard to find these days. The one complaint was the pillows were not terribly comfortable! We also had very little hot water. But overall, great.
Stayed 1 night in Nov 2022
Response from PN on 2022/11/28
Thank you for your review. We appreciate your feedback.

8/10 Good

lily

Stayed 1 night in Nov 2022

8/10 Good

David

Stayed 1 night in Nov 2022
Response from PN on 2022/11/21
Thank you for your rating!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. RestAurant is understaffed and constantly overwhelmed.
Stayed 1 night in Nov 2022
Response from PM on 2022/11/14
Thank you for your review

2/10 Terrible

Kellye

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I was underwhelming disappointed. There was no microwave in my room, no walk-shower, yellow sheets for bedding, dust everywhere, and it’s located blocks away from the hood. Stay else where! Worst Westin ever!
Response from PN on 2022/11/21
Thank you for your honest review! This will be shared with the appropriate department.

6/10 Okay

SANDRA L

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2022
Response from PN on 2022/9/12
Thank you for your rating

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Had a staycation with the Mrs. Everything was phenomenal. The suite was great value for the size and amenities. The bar downstairs was nice and the service was very accommodating and friendly.
Stayed 1 night in Sep 2022
Response from PN on 2022/9/12
Thank you for your review!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Isaac

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from PN on 2022/9/1
Thank you for your rating!