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威爾明頓/歷史區萬怡飯店的評分

3 out of 5
威爾明頓/歷史區萬怡飯店
229 North 2nd Street, Wilmington, NC

評論

8.4

非常好

10 分，有夠讚；783 則評論中有 400 則" "
8 分，不錯哦；783 則評論中有 222 則" "
6 分，一般般；783 則評論中有 85 則" "
4 分，不太好；783 則評論中有 47 則" "
2 分，很糟糕；783 則評論中有 29 則" "

9.0/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.8/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

Deborah

商務旅客
不喜歡：員工素質
The room wasn't cleaned. Trash not removed, and coffee not restocked. Plus ice machine wasn't working on my floor. When I mentioned this at check-out, I was told Marriott only cleans rooms every THREE days and if I want a "refresh", I have to ask for it. At these prices, the least they should do is empty the trash and restock used product.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Liz

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Calandra

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nothing I did not like. So quiet, and the staff was very friendly. I felt so spoiled with the valet parking! Would definitely stay here again.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

edwin

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Great service.
於 2024 年 4 月住了 1 晚

4/10 不太好

Shelby

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Never again
於 2024 年 4 月住了 2 晚

6/10 一般般

Kathleen

家庭旅遊
喜歡：員工素質和設施服務
The staff was very polite and helpful during the check- in and check- out process. Moreover, they answered our questions about the area and provided insightful tips. However, our room smelled very musty. Furthermore, the bathroom had a sulfuric, pungent odor(yes, before we used it!), and the toilet base was leaking a bit, as we noticed on our second night. We did not report these issues until check-out, as we figured it was easier to deal with the issues than have to either relocate our belongings or invite a maintenance person into our space to fix the issues. To be fair, when I did report these issues at check-out time, the staff member was extremely apologetic and offered us free coffee and breakfast in an attempt to do right by us. Unfortunately, we were on a time schedule and had to leave, but we thoroughly appreciated the gracious gesture.
於 2024 年 4 月住了 2 晚

6/10 一般般

Wyatt

不喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Sameer

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Kevin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check in desk personnel were friendly and awesome!
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Vincent

情侶出遊
Very nice
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jerry S

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice room, walkable to downtown. Will make this our hotel of choice in the future.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Blaise

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff offered me early check in
於 2024 年 2 月住了 3 晚
Sami Venier 於 2024年2月23日回覆
Dear Blaise,Thank you for the positive review. We appreciate your business and look forward to seeing you again.

10/10 有夠讚

Stevie

於 2024 年 2 月住了 1 晚
Sami Venier 於 2024年2月23日回覆
Thank you for the 10/10!We hope to welcome you again in the future.

2/10 很糟糕

AVA

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Just awful :(
My mattress had dried vomit on it, the leather headboard was peeling off, the carpet was so dirty I made my kids keep their socks on. The furniture in the lobby was falling apart and the wallpaper in the hallways was coming down. We paid $236 a night and were disgusted. I am the type of customer who never complains, but this was unacceptable for this rate. I have never been to another Marriott property with these issues. We had planned to stay another night, but left.
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Jeffrey

不喜歡：整潔度
於 2024 年 1 月住了 4 晚

6/10 一般般

Stacey

家庭旅遊
Location is great. Desk clerk gave incorrect info about parking. Bartenders were great. Rooms just felt outdated dark and could use some deep cleaning. No mirror in room so difficult for 2 women to get ready at same time. No microwave. 1st courtyard ive stayed at that didn’t offer free breakfast. Tops of bedskirts were filthy. Missing/rotten baseboard in bathroom. Wasn't horrible but will stay elsewhere next time.
於 2024 年 1 月住了 2 晚

4/10 不太好

Cynthia

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Jorge

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Sami Venier, Sales Manager 於 2024年1月25日回覆
Hello - Thank you for staying with us! We appreciate your feedback and would love to have you stay with us again. We look forward to your next visit to Wilmington!

10/10 有夠讚

Phil

於 2024 年 1 月住了 1 晚
Sami Venier 於 2024年2月23日回覆
Thank you for staying with us. We hope to welcome you back in the future,

10/10 有夠讚

Gregory

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
New Years in Wilimington,NC
Everything at this Hotel is Great. This was our second stay for a night on Front Street.
於 2023 年 12 月住了 1 晚
Sami Venier 於 2024年1月5日回覆
Thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the positive feedback. We value our guest's happiness above all else.We look forward to your next visit.

10/10 有夠讚

Ryan，Sarasota

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jon

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet location. Walkable to the waterfront and local shopping.
於 2023 年 12 月住了 2 晚
Sami Venier 於 2024年1月5日回覆
Thank you so much for your positive review. We hope to welcome you the next time you are in the Wilmington area.

2/10 很糟糕

Chiffonday

於 2023 年 12 月住了 2 晚

10/10 有夠讚

Jeffrey

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are clean with nice decor and comfortable beds. The only thing is the lack of lighting in the bathroom over the sink. Other than that this a Great Place to stay.
於 2023 年 12 月住了 1 晚
Sami Venier 於 2024年1月5日回覆
Thank you so much for your kind review. Reviews like this make our day, and we appreciate the positive feedback. We value our guest's happiness above all else! We hope you choose to stay with us on your next trip to Wilmington.

6/10 一般般

Brian

商務旅客
Very Average
I would not stay at this hotel again. The staff was fine (valet guys were great), but no extra attention given to guests. I tried to get food at the lobby restaurant and the guy ignored me for 5 minutes while he was doing something else...I just left and walked down the street. The room was never cleaned and the noise from the bars across the street was palpable.
於 2023 年 11 月住了 3 晚

8/10 不錯哦

Ronald

喜歡：整潔度、員工素質和客房舒適度
3 day getaway
Hotel was generally good but don't expect a high class experience. No on-site parking, cars are parked in public lot a block away. If you use valet parking you will spend twice as much vs parking car yourself and you won't have to wait for valet to get you car (hotel says you may wait up to 30 minutes to get car). Room was clean, but shows its age. A lamp was in disrepair and a lightbulb was blown. Toilet seat was strangely very low to floor and may be a problem for older folks. On positive sude, staff was cordial, price was reasonable, hotel was quiet, hotel is vey well situated to area attractions, and a cash bar and cash breakfast are offered (though there are many food and drink alternatives within walking distance). Overall, the hotel is okay, but one should only go in with realistic expectations.
於 2023 年 11 月住了 2 晚
Sami Venier, Sales Manager 於 2023年11月20日回覆
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.We are scheduled for a refresh at the end of this year.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Claudio

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was great there
於 2023 年 8 月住了 1 晚
Sami Venier, Sales Manager 於 2023年11月20日回覆
Thank you for the positive feedback.

8/10 不錯哦

diana

喜歡：員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚

6/10 一般般

June，Mansfield

No dining options other than Starbucks. Torn curtains and somewhat beat up furniture. Average at best; not worth the price.

8/10 不錯哦

Dr.Jerome

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our stay was pleasant, would like to see microwaves added to the rooms.
於 2023 年 10 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：員工素質和客房舒適度
不喜歡：整潔度
Cleanliness is an issue...
Multiple areas were not clean. Open bar of soap and lotion on the bathroom counter. Blood spots on the curtains and one of our pillows.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Leigh

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient to the Cotton Exchange and the Waterfront Walk.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

brian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Sami Venier, Sales Manager 於 2023年11月20日回覆
Thank you for the 10/10 review.

2/10 很糟糕

Lisa

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Brett

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and a clean, comfortable room for a the night. It’s convenient and walkable.
於 2023 年 9 月住了 1 晚

6/10 一般般

Lynette

Location is great. Room was average, it was loud. Pool & furniture were tired. No hot water at 7 am. Had shower on hot fully and it was Luke warm at best. Wouldn’t stay again for the price paid.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Gretchen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is in a great location. Very clean! Nice staff! Would stay again for sure.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Shawn

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was really kind and courteous. Our room was clean and quiet, and yes we read reviews expressing concern with cleanliness and the staff. Our family experience was wonderful and the staff could not have provided better service.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Brandon

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Front desk and all staff were pleasant and courteous
於 2023 年 9 月住了 1 晚

4/10 不太好

jodi

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
I’ve bee
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Walter

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Sami Venier 於 2023年9月12日回覆
Dear Walter,Thank you for the 5/5 review! We hope to see you the next time you are in town.

8/10 不錯哦

Jonathan

喜歡：整潔度、員工素質和住宿環境和硬體
everything great great location on final night air condition making a noise and commoude handle loose and electrical sockets not working thats a safety hazard other than that ok
於 2023 年 9 月住了 2 晚
Sami Venier 於 2023年9月12日回覆
Dear Jonathan,Thank you for the 4/5 review even though you encountered some issues witht the guest room. We hope you choose to stay with us the next time you are in the Wilmington area.

8/10 不錯哦

Cadice

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Sami Venier 於 2023年9月12日回覆
Thank you for the 4 star rview.

6/10 一般般

Sarah

喜歡：員工素質和客房舒適度
不喜歡：整潔度
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Dennis

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Sami Venier 於 2023年9月12日回覆
Thank you!

4/10 不太好

tom

商務旅客
不喜歡：設施服務和住宿環境和硬體
Had no idea there was no parking, no validating parking, pool was green, no complementary coffee in the lobby. No points toward Bonvoy. I could have had as nice a stay at Super 8. Absolutely no benefit to staying at a Marriott which I DO (did) expect
於 2023 年 8 月住了 1 晚
Sami Venier 於 2023年8月30日回覆
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us.

6/10 一般般

jamie

情侶出遊, 商務旅客
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
Wall paper was coming off the walls and the valet gave me the wrong car
於 2023 年 8 月住了 1 晚
Sami Venier 於 2023年8月30日回覆
Dear Jamie,Thank you for your feedback about your recent stay with us. Your review has been shared with both our Housekeeping and Valet staff. We hope that choose to stay with us the next time your travels bring you to Downtown Wilmington, NC. Again thank you for your review.

4/10 不太好

Tana

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The first room they gave us had a broken toilet. The second room smelled like diarrhea. Totally completely fowl smelling. The third room (which we stayed in)…..the mini fridge did not work. At that point we were sick of hopping rooms. Warm drinks but at least I had a toilet and didn’t die from stench! On the plus side, the staff is very nice.
於 2023 年 8 月住了 1 晚
Sami Venier 於 2023年8月30日回覆
Dear Tana,Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance and Housekeeping teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般般

Shannon

於 2023 年 8 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Location was great. The common areas of the hotel (first floor) were nice but the room and hallway on our floor needs updating and upkeep.
於 2023 年 8 月住了 3 晚
Sami Venier 於 2023年8月15日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. We are scheduled for a refresh at the end of this year beginning of next year. We hope to welcome you back in the future.