Find hotels near Willis Palms Trail, Thousand Palms from NT$1,543

"Check in was ok I had called before asking to upgrade the room they said yes once I get there Clean room Pool site is nice "

"Spacious room, but needs a bit of soundproofing. I could hear muffled talking in the next room. Nice that it has a kitchenette, and a safe."

"Spacious room. No coffee maker in the rooms, but unlimited coffee is offered at the lobby 24/7. Choice of latte, cappuccino, decaf, etc., and tea too. That is very convenient in my opinion, instead of making my own coffee in the room. Breakfast is great, because there are hard boiled eggs for those who do not prefer scrambled eggs. "

"The manager there is amazing. All the staff is wonderful but she is particularly helpful and kind. "

"While the staff members I encountered were friendly and pleasant, my experience was severely overshadowed by the unacceptable state of my room and a lack of follow-through from the management team. ​The Cleanliness Issues: We discovered several hygiene concerns that should have been caught by basic housekeeping: ​Dirty Linens: The bedsheets had a visible dried substance on them. ​Bathroom Hygiene: There was hair from a previous guest throughout the shower. ​Amenities: The refrigerator had not been wiped down and contained spills from prior use. ​The Service Failure: We reported these issues to the front desk and specifically requested that the sheets be changed and the room be cleaned. We returned in the evening to find that nothing had been addressed. Incredibly, the bed had been remade using the same dirty sheets, despite the stains being clearly visible through the fabric. ​Ultimately, we had to source clean linens and change the bed ourselves. ​Resolution: While I appreciate the verbal apology, being told the front desk "forgot" to relay the request does not rectify the situation. I paid for a clean, professional lodging experience and instead spent my time managing basic housekeeping tasks. Given that we spent our stay in "someone else’s filth," I would expect a formal response and a discussion regarding appropriate compensation for these sub-standard conditions."

"The room was great. Overlooking the golf course. Beautiful view. We booked a king room and paid for it but they gave us a queen. They wouldn’t refund us the difference. "

"Beautiful property"

"Clean room. Nice staff."

"Ok"