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Reviews of 1896 House Country Inn & Motels

2.5 out of 5
1896 House Country Inn & Motels
910 Cold Spring Road, Williamstown, MA

Reviews

6.6
Rating 10 - Excellent. 83 out of 386 reviews" "
Rating 8 - Good. 99 out of 386 reviews" "
Rating 6 - Okay. 92 out of 386 reviews" "
Rating 4 - Poor. 59 out of 386 reviews" "
Rating 2 - Terrible. 53 out of 386 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Amy, Berwick

Traveled with partner
Disliked: Staff & service
No refrigerator in room in arrival. No towels in the room at arrival. Phone didn’t work so could not call desk from phone in room. We made dinner reservations at 7:30. We were not told it was closed. We went to empty restaurant and had to call to find out why closed. She claimed it’s always closed she had no idea it was closed. But when asked how she made the reservation it went into they are closed on Sunday Monday. But we were never told that. And have DEFINITELY dined there before. On a Sunday. We have visited often as it is USUALLY a pleasant experience. Our child goes to a near by college so we visit at least once a year. I hope they restore the better service soon.
Stayed 1 night in Apr 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jenifer

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
My room had a broken glass panel in the door. Everytime you opened the door your hand ran across sharp glass. Jacuzzi tub did not work broken floor tiles in the bathroom. A/C still in room major draft.
Stayed 1 night in Feb 2024

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Oct 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
1896 was conveniently located for us.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant
The 1896 House was a nice place, however, while it’s rooms were “period decorated”, it could use some updates. It was clean and comfortable. We loved that we were able to walk over to the restaurant, which was FANTASTIC! The staff were very nice, helpful and friendly. Our over all stay was great.
Stayed 1 night in Oct 2023

2/10 Terrible

Earl

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room had a bad smell . i told Corrina about the smell and se said se would message maintenance about the smell. we left room to get dinner and when we returned the office was closed and nothing was done. i called the numbers and was never got anyone. we had to leave at 3:00 am because of the smell.
Stayed 1 night in Oct 2023

10/10 Excellent

Brad

Liked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Paola

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience! I’ll start off by saying that we booked a non smoking room and quickly realized that this room reeked of cigarette smoke- to the point that we ran out and got air fresheners soon after checking in. I also noticed there were balled up dirty socks under one bed and a Hershey’s kiss and other wrappers under the other. When I went to shower before heading out to get said air fresheners, I noticed hair on the shower walls. I called the front desk from my cellphone as the room telephone had no service to it, and I was met with extremely poor customer service, basically making excuses for housekeeping and how “they try their best”. In the end, nothing was done. One window shade had a big hole in it, the air conditioning barely worked- probably due to the filter having caked on black dust all over it- and there were cobwebs all over the room. There was old outdoor furniture piled up outside and the pool looked like it had been given up on years ago. I should’ve done more research as the pictures they post online are very deceiving. Oh, and the lady at the front desk charged us $10 saying that Expedia wants them to collect the extra $10 upon check in- I’m pretty sure she was lying, but I had no way of knowing at the time.

10/10 Excellent

Kate

Stayed 2 nights in Sep 2023

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

dina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has so much potentiel but the current mangement has let it go . the rooms are musty and the smell of mold and midew is present , bed was hard as a rock . i was looking forward to the jetted bathtub to soak and relax . honestly i wouldnt bathe my dog in there it was filthy, the parket lot was muddy and the lighting was up to our room my husband had to use his cell phone light to see. i forgot to mention the strong smell of cat urine also in the bathroom . i told my husband we cant stay here i cant breathe, we callled front desk got offered another room it was just as bad, we left and went to hampton in , we most llikiely wont see a refund . that hotel needs to be condemned. or sold to people that will take pride in it and bring it back to what it could be .
Stayed 1 night in Sep 2023

10/10 Excellent

Laura, Cranston

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Accommodations were fine it was just not kept up well enough. Reception was friendly, the food at the inn was fine.
Stayed 1 night in Aug 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
The room was clean and the ac worked well. There was a constant noise off and on all night that woke us often, perhaps an ac unit outside. Buckling ceiling tiles in bathroom, one lamp did not work. Some of the signs said "spa". There was nothing spa-like about this motel. No "on" button on the tv remote. TV was not local channels. No shade on one window.
Stayed 1 night in Aug 2023

6/10 Okay

marsha

Traveled with partner
Liked: Cleanliness, amenities
As a senior I felt unsafe getting into the shower there is a deep tub and it was a bit slippery there are no grab bars. Also the water in the tub continued to drip after trying to turn it off. The toilet is very low and the floor slanted after having my knees replaced it was a challenge sitting and getting back up. The bed was firm and we had a good night sleep, area is quiet.
Stayed 1 night in Aug 2023

6/10 Okay

Christopher

Liked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jun 2023

10/10 Excellent

Theresa, Haxtun

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It suited our needs and was quiet and cute
Stayed 1 night in Jul 2023

6/10 Okay

douglas

Traveled with pets
Liked: Staff & service, property conditions & facilities
Landscaping needs attention
Stayed 1 night in Jul 2023

6/10 Okay

Annette

Disliked: Property conditions & facilities
The place was clean and decorated ok. Refrigerator did not work properly which concerns with being diabetic. Office chairs need to be thrown out as I almost went to the bottom. But overall ok.
Stayed 1 night in Jun 2023

4/10 Poor

Fred

Stayed 2 nights in Jul 2023

4/10 Poor

Helene, Westbury

Liked: Cleanliness, staff & service, property conditions & facilities
Your website says that breakfast is included well it’s not included and we don’t stay anywhere unless the breakfast is included and now we have to go out tomorrow and buy breakfast
Stayed 1 night in Jul 2023

6/10 Okay

Kristen

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

clanmum

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The faded plastic flowers in the planters and the overgrown weeds camouflaging the OFFICE sign was our first clue that we were not getting what the website promised. The smell of "old lady perfume" when we entered our room and the extremely dated decor/furniture was our second clue. We later decided that the smell must have been caused by that room having been a smoking room "way back in the day" and cleaning products trying to cover it up. This motel may have been the destination place once but sadly it is not the place we had hoped it would be! We were enamoured by the website and failed to look at the reviews!!
Stayed 1 night in Jun 2023

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service
Stayed on the pond side. The pool looks like it hasn’t been used in years! The beds were very hard and we didn’t receive enough towels for the amount of guests we had but everything else was fine. It was clean, safe and in a nice area.
Stayed 1 night in May 2023

6/10 Okay

Martha

Traveled with partner
Disliked: Property conditions & facilities
It was a bit rundown and the bed was very uncomfortable.
Stayed 1 night in Apr 2023

2/10 Terrible

Ronan

Disliked: Staff & service
Hotels.com should drop this hotel
The hotel told me there was a water problem with the room (116) and nobody could stay in it. They lied. They were just overbooked and sent me to another hotel. I had to pay again at the other hotel and resolve my own refund with hotels.com. I know they lied because my son stayed in room 115 for the same two night stay and room 116 was occupied. They cancelled out a hotels.com customer and took someone else who most likely had booked direct and/or paid more than me. I used to work in hospitality and overbooking happens. When it happens, you find another hotel for your customer and pay that property on their behalf. You don’t make the customer pay again and have to go though the process of filing for a refund with their agent.
Stayed 2 nights in Feb 2023

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Jan 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The worst!
The worst motel/hotel that I have stayed in in probably 30+ years The room reeked of air sanitizer. The furnishings were from the 1960's. The mattress was so cheap that I could feel the springs laying down. The wallpaper was torn. I torn my sweater on a nail sticking out of the wall. The front desk/office never answered calls and never returned messages. When I walked over to the office where we had checked in there was a note on the door saying that they had stepped out and would return shortly. We were on our way to an event and could not wait. The room was freezing and the only thing that would warm it up were portable electric heaters which are not safe to leave on when sleeping or not in room. There was one light weight blanket on the bed. They advertised our room as pondside luxury spa like room. There was trash in the parking lot and on our door step. The view out our rear window was of brush. The TV did not work. The décor was so dated, but if everything else had been OK I would have left an OK review. They never made up our room the second day, so no clean towels or fresh coffee for in room pot. The window shades were old cheap plastic. The cushion on the desk chair was stained, and the chair so low you could not sit at the desk. I always feel that you get what you pay. We paid a good amount for money for this location and time of year. There is more I would say, but why bother, these people obviously do not care anything about the comfort of their guests.
Stayed 2 nights in Dec 2022

6/10 Okay

Jacqueline A

Traveled with partner
Liked: Staff & service
I like the location to my relatives nearby. It was rustic, which we like. Refrigerator had a bug in it. Saw a few blood stains on the front window curtains. Very few network stations available on tv for news. Needs updating of furnishings/painting.
Stayed 2 nights in Nov 2022

4/10 Poor

Elizabeth

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Despite the name of this property, it's a motel. The heat in our room didn't work. The clerk's reaction was to tell me that there's no maintenance person on the property but she could see if the handyman from the restaurant could fix it. After a half hour she reluctantly gave us another room. For what we paid for the room ($300 ), I would have expected more urgency in making our experience better along with something taken off the cost for our inconvenience.

2/10 Terrible

Hui

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely no service - we arrived late around 9:30pm. Soon realized heating does not work in the room - it was 29 degrees outside and freezing inside too. Tried calling twice with absolutely no response. Not enough blanket - kids almost freeze to death over night. Suggest leaving thicker blankets or comforters in the room if heating does not work.
Stayed 1 night in Oct 2022

2/10 Terrible

Carrie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything in the room was outdated and poor quality. Patched wallpaper , visible holes where things have been relocated on the wall, dirty shower curtain , broken and not working light fixture , all very outdated (NOT retro) finishes and fixtures. I expected more for the price. I am still waiting for a refund because I checked out early due to these conditions.
Stayed 3 nights in Oct 2022
Response from Josh on 2022/12/17
Hello Guests, Carrie is sharing misinformation so we will not even give her comments attention, but come and stay!Thank you!

2/10 Terrible

loralomuscio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a band-aid on the bathroom door knob. The front door panel glass was broken. Everything felt kind of abandoned and not cared for.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kerry

Stayed 1 night in Oct 2022

10/10 Excellent

Long

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2022

2/10 Terrible

Robert

Traveled with family
Disliked: Staff & service
The place is old and in disrepair.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kirsten

Stayed 1 night in Oct 2022

4/10 Poor

Lyle

Traveled with family
Disliked: Amenities, property conditions & facilities
This hotel is very dated and in a state of disrepair. It was not at all as advertised.
Stayed 1 night in Oct 2022

2/10 Terrible

MICHAEL, GREENWICH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Norman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location a few miles from my destination was fine; however, shade fell off the roller, shower water went from warm to cold, no shampoo, soap was hard and thin. Because of its age, room felt dirty.
Stayed 2 nights in Sep 2022

10/10 Excellent

Leo, Ducor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time there. Older motel, I love the staff. And how beautiful it was around the hotel. I ate dinner at there Restuarnt next to the h Motel also great food. It got a 10 in my book .I'll stay there again if I ever go back into the area.
Stayed 3 nights in Sep 2022