The entire housekeeping staff quit on our day of arrival for a large horse show with dozens and dozens of families with small children. The property never contacted anyone to let them know of the situation. Instead everyone arrived and was put on a paper waiting list while an emergency crew was hired to come in and start cleaning...at 6pm. Families were all over the lobby, sleeping in chairs, sleeping in cars, trying to get comfortable while people waited till 2:30 in the morning for rooms. We weren't allowed to clean our own rooms, couldn't access the gym for filtered water, were told we could have the WiFi password once we got a room as that was part of the login in. Everyone was trapped. I have pictures of the rooms we eventually received that had vomit in the trash can, dirt in the shower, a mess left in the toilet etc. Then a fire alarm went off at 2:30 am and one of the emergency cleaners had a panic attack and needed medical attention (not her fault/clearly in a stressful situation beyond measure). I tried speaking with Amber, Miranda and Mike and no one was willing to provide a room reduction or price offset. Do not ever stay here.