Lobby

Reviews of Red Roof Inn & Suites Wilkesboro

2 out of 5
Red Roof Inn & Suites Wilkesboro
1206 River St, Wilkesboro, NC

Reviews

8.2

Very Good

Rating 10 - Excellent. 42 out of 79 reviews" "
Rating 8 - Good. 17 out of 79 reviews" "
Rating 6 - Okay. 7 out of 79 reviews" "
Rating 4 - Poor. 8 out of 79 reviews" "
Rating 2 - Terrible. 5 out of 79 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nathalie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only drawback was the really small selection for the free breakfast.
Stayed 2 nights in May 2024
Response from Linton RediResponse Specialist on 2024/5/10
Dear Nathalie,Thank you for telling us about your recent visit at RED ROOF INN & SUITES WILKESBORO. We value you as our guest and welcome your 4/5 score. However, you mentioned that the breakfast selection was the drawback of your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 Terrible

Patricia

Traveled with group, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tv in first room didn't work. Tv in second room wasn't working. Front desk would not change us again and would not come to room to see the problem. Told us we would have to wait until next morning when maintenance came in. Told her we were checking out the next morning so it wouldn't do us any good. Staff was not friendly or helpful
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on 2024/5/4
Thank you for taking a moment to leave a review, Patricia. The staff and I at the RED ROOF INN & SUITES WILKESBORO were disappointed to see your 1/5 score following your stay. You indicated that the broken Tv in both rooms, and the friendliness and helpfulness of our staff dampened your experience. Our team is committed to satisfying our guest, so I am sorry this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and nice people.
Stayed 2 nights in Apr 2024
Response from Olivia RediResponse Specialist on 2024/4/23
Hello Mike, Thank you for telling us about your stay at the Red Roof Inn & Suites Wilkesboro. I'm thrilled that you found your room to be clean and the staff to be nice. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Poor

Lilibeth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Samantha RediResponse Specialist on 2024/4/20
Thank you for your review, Lilibeth. The staff at the RED ROOF INN & SUITES WILKESBORO and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

2/10 Terrible

Randy

Disliked: Staff & service
They won’t let me stay if I have to pay 150 cash cux I am local I am try get away from plm and they won’t help me waving it
Stayed 1 night in Mar 2024
Response from Ashley R. on 2024/3/27
Randy, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our deposit policy. We understand your concerns, however, it is our standard procedure to require a deposit from people who live within a certain distance of the hotel. Regarding your request for a waiver, we regret that we were unable to accommodate it on this occasion. It's important to note that we have a responsibility to maintain the quality of our accommodations for all guests. In the past, we made an exception to waive the deposit for you, but unfortunately, smoking occurred in the room, which necessitated the enforcement of our policies for the benefit of all guests.We appreciate your understanding in this matter and hope to have the opportunity to welcome you under more favorable circumstances in the future.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy bed
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 2024/3/25
Dear Tammy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Wilkesboro and you finding it to be cozy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 2024/2/15
Hello Kristy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILKESBORO and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Ronald, Cumberland

Traveled with partner, Traveled with pets
Liked: Amenities
Room had trash behind the furniture, and about 6 men outside in the parking lot drinking and playing loud music till about 11pm.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 2024/2/11
Dear Ronald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILKESBORO. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the trash behind the furniture and the distraction due to the men in the parking lot. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Nancy

Traveled with group
Needed more staff. Those present were friendly and helpful. Room smelt like cigarette smoke. A machine outside ran loudly all night. Room poorly laid out. Needed a toilet lid over the seat.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 2024/2/10
Dear Nancy,Thank you for your review following your stay at Red Roof Inn & Suites Wilkesboro. I am happy that you found our staff to be friendly and helpful. However, you stated that the smell of the room, the loud machine and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on 2024/2/10
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It nice and new
Stayed 4 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on 2024/2/10
Thank you for taking a moment to leave a review, Randy. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 5/5 score following your stay. I am happy that you found our hotel to be nice and new. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Very cozy and clean except some mold smell.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 2024/2/5
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 10/10 score following your stay. I am happy that you found our hotel to be cozy and clean. However, the smell you described was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable
Recently renovated room. Our King room was clean, updated bathroom and furnishings. Comfortable bed. Friendly staff too. Overall a very good experience. Tried to get a bottled water in the lobby when we arrived in the evening; we couldn’t get one unless we were a club member. None in the vending machine. Had to wait until ‘breakfast’.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 2024/2/3
Hello Neil,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It's thrilling to hear that you had a pleasant stay in our clean and comfortable rooms, also received a friendly service from our front desk staff. Red Roof enjoy hearing of the great experience our guest had with us.I'm sorry to hear that you had issues getting a bottle of water. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from LaTunde RediResponse Specialist on 2024/1/31
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILKESBORO and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Joanne L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is brand new, facility is nice & staff is friendly. Only one complaint, no iron anywhere on property.
Stayed 3 nights in Jan 2024
Response from LaTunde RediResponse Specialist on 2024/1/30
Dear Joanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It's great to see you enjoyed your stay, resulting in a 5/5 score. AT Red Roof we are happy to know that the facility was nice, you had friendly staff and all other positives you highlighted. Regarding your comment that there was no iron available, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

beverly

Business traveler
Liked: Amenities
The room was very clean. I always look at the bathroom. The tile in the shower was pristine white. We had a little trouble with the deadbolt, spok to the desk person and were immediately given another room. The manager and employees were friendly and helpful. The continental breakfast was slim, coffee not hot but adequate to get me to lunch. Overall, the value of the room couldn't be beat!
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 2024/1/30
Dear Beverly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that the room was very clean, the staff was helpful along with all the positives that you highlighted. However, regarding your comment of the breakfast and any other concerns stated, these will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Joseph, Granbury

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 2024/1/16
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wilkesboro and I were saddened by your 1/5 score following your stay. It was brought to my attention that your score is due to the fact that you were asked to move your car from off our lawn grass. Please know that we do appreciate your business but would also like for you to respect ours. We hope that you will return to our Red Roof property in the future. Sincerely,RecordoRediresponse Specialist

2/10 Terrible

Krystal

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They are rude
Stayed 1 night in Jan 2024
Response from Ashley on 2024/3/9
Hi Krystal, I'm sorry you disagree with our damages policy and feel we were rude for enforcing it that wasn't our intention, we strive to treat everyone with respect and approach all situations with kindness.

8/10 Good

Logan

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 2024/1/10
Hello Logan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILKESBORO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 2024/1/9
Hello Richard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILKESBORO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

rebecca and chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice updated hotel with clean, updated rooms. It was a nice place to stay for a night as we were passing through.
Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
No breakfast
Stayed 2 nights in Dec 2023
Response from LaTunde RediResponse Specialist on 2024/1/30
Dear Christopher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. Red Roof value you as our guest and welcome your 3/5 score. During your stay with us you stated that there was no breakfast, this will be taken into consideration to improve our services. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast for 2 days straight.
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on 2024/2/4
Thank you for taking a moment to leave a review, Christopher. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 3/5 score following your stay. However, you stated that the lack of breakfast dampened your experience, which saddens us. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities, room comfort
Looks good, but…
The check in was easy, the lady at the desk was pleasant. The room looked clean, the bedding as well. The room looked very nice and spacious. But sitting on the bed I noticed the dust on the lamp bases. When my partner was in the bath he noticed a dried up lump of dog poop behind the toilet. This would mean they didn’t sweep, mop or wipe behind the toilet when cleaning. Yuck!
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on 2023/12/21
Dear Linda,Thank you for telling us about your recent visit to RED ROOF INN & SUITES WILKESBORO. I was happy to read that our pleasant staff, clean room and easy check-in met your expectations. However, I was disheartened to read that the lack of cleanliness of the bathroom hindered experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip!
We really enjoyed our stay. The beds were comfortable and the room was very clean. The staff was very inviting and professional and very helpful.
Stayed 2 nights in Dec 2023
Response from Recordo Rediresponse Specialist on 2023/12/13
Dear Felicia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's great to hear how pleased you were with how clean and comfortable our rooms are, also how professional our staff are. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 2023/12/5
Hello Melissa,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms!
Rooms have been updated. Beds we’re comfortable. Service was excellent.
Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on 2023/11/15
Thank you for taking a moment to leave a review, Mark. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 10/10 score following your stay. I am happy that our updated rooms, comfortable beds and excellent services pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Rebecca

Liked: Amenities
Very clean and great service.
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 2023/11/13
Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILKESBORO. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness of the room and great service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great. I think it would be nice to have more light near end of building end of parking lot.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 2023/11/6
Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILKESBORO. It's good to hear you found our hotel to be very great. However, you indicated that there should be more lighting near the end of the building of the parking lot. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for your review and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

richard

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with questions we had
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 2023/11/6
Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILKESBORO. I am glad to read your kind remarks about our very helpful staff resulting in a 5/5 score.Thank you for your review and Red Roof hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

William

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Renovated but missing key details. Staff was great
Where to start? Checked in with 2 rooms & was given 1 room that looked like someone had just checked out. Lady at the front desk was apologetic & moved us to another room. Shower had hairs in it before I even used it. Floor was recently replaced, but in the bathroom there was a bump or something underneath cuz it was not flat. Most of the breakfast was wiped out so we had to go elsewhere. Again the lady at the front desk apologized. On a positive note, the 2 employees were very friendly & helpful in regards to our issues.
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on 2023/11/6
Dear William,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WILKESBORO. I am sorry that your experience did not meet your expectations due to the conditions of the room you mentioned, the cleanliness of the shower not being up to your standards, and the other highlighted concerns. Nevertheless, it's good to hear that you were moved to a new room, and you found our staff to be friendly and helpful.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Laura

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were placed at the very back of the building and had to walk around the back of the building in a dark area with no lights to find our room. There were tables and equipment on the path so we had to walk and roll our bags through the dirt and mud. The map was not accurate and they did not tell us that the corner rooms were storage rooms and we had to pass 3 more rooms to find ours even though the map said it was on the very corner. Had to go back to the office, have them tell is this, then back to the room. All after a long drive, at 11pm, with my 9 year old daughter who was terrified of how the building appeared back there. The room itself was clean and appreciate the mattress cover. But please fix the back of the building our dont make people stay in those rooms that are hard to access.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/29
Hello Laura, Thank you for leaving your feedback after your experience at RED ROOF INN & SUITES WILKESBORO. Thank you for letting us know you were pleased with your clean room and the mattress cover. On the other hand regarding the difficulty finding your room and the displeasing encounters you had, we apologize for the unfavorable experience. At Red Roof, we want you to have confidence in our ability to eliminate these issues so as to decrease future happenings. Thank you for bringing this to our attention. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Danny

Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/28
Hello Danny, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Loved that the floors are not carpeted. Mattresses were pretty comfortable.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/24
Hello Kelly, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted our cleanliness, the floors and the comfortable mattress. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Okay stay.
Stay was okay. For the price, it was not so good. First, dried food, looked like dried rice, on the floors. Other than that room was okay. Didn’t bother to complain because I didn’t want anything worse. Cops showed up for something, i know people were smoking weed by the fireplace, so maybe it was just cause of that, but idk. My room faced the inside and there’s no parking on that side and I was worried about my car being far away. But everything was fine. Rooms are renovated so they’re kind of okay.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/24
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF INN & SUITES WILKESBORO did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Willie

Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 2023/11/15
Thank you for taking a moment to leave a review, Willie. The staff and I at the Red Roof Inn & Suites Wilkesboro were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Charise

Traveled with family
Disliked: Amenities, property conditions & facilities
The property was probably a motel previously and then purchased and given a quick makeover. The floors were new, the beds and bedding were new but everything else was obviously poorly painted over. The patch work on the walls and doors was not good, there were stains on the doors, dirty hand prints on the bed, the paint around the doors were smeared and messy. There was a sign on the door of the room that was specific to the safety of your vehicle and locking the room door. The beds are extremely firm. If you like a firm bed, you’ll be fine. Otherwise it’s really uncomfortable. The bedding is super stiff and rough, again nit my preference but if you like that it will be fine. Lastly, the ‘breakfast’ is jimmy dean egg sandwich’s that you have to warm up for yourself, you hurt, cereal and some fruit.
Stayed 2 nights in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on 2023/10/17
Dear Charise,Thank you for telling us about your recent visit to RED ROOF INN & SUITES WILKESBORO. We are sorry you had a less pleasant experience. You indicated that the firmness of your bed, the breakfast option and the other concerns were the downsides to your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Kimila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/15
Hello Kimila, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not able to rent the room no double beds
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on 2023/10/10
Dear Donna,Thank you for telling us about your recent visit to RED ROOF INN & SUITES WILKESBORO. You stated that you were unable to rent the room wanted due to the unavailability of the room during the time of booking. I do apologize for the inconvenience caused. Nevertheless, our team at Red Roof welcome you to stay with us should your future travel require lodging in our area. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/8
Dear Valued Guest, We at the RED ROOF INN & SUITES WILKESBORO are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge this book by its cover
Red roof inn generally doesn't get high remarks, but this is a major exception to the rule. Very recent renovation that was well done; much more through than your average slap-paint-new-beds renovations you see in older hotels. Clean and great stay, significantly cheaper than nearby competitors.
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/8
Dear Walter, Thank you for your review and your scoring of 10/10. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN & SUITES WILKESBORO thanks you for your comments and are happy to hear you had a great experience with us. You especially regarded our recent renovations, our cleanliness and affordability. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Gilbert

Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 2023/10/7
Thank you for taking a moment to leave a review, Gilbert. The staff and I at the Red Roof Inn & Suites Wilkesboro appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Holly

Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/24
Hello Holly, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Richard C Kresley

Traveled with partner
Close to where I was at.
Stayed 1 night in Sep 2023
Response from Abigail Red Roof Management RediResponse Speciali on 2023/10/2
Hello Richard,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wilkesboro. I'm glad you found the location convenient. Our goal is to provide a positive experience for all of our guests and we are happy that you are satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just know this is a Motel, instead of a hotel. Not sure where the “suites” fit into the name. However, property was clean, newly renovated, and the staff, front desk and housekeeping, we met were very nice. I would recommend it for a short stay.
Stayed 1 night in Sep 2023
Response from Recordo Red Rediresponse Specialis on 2023/10/3
Hello Joseph,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's thrilling to hear that you were pleased with our cleanliness and renovations done. I'm happy our staff extended a hospitable service. We always enjoy hearing about the positive experiences our guests have at our Red Roof hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Jeffrey

Stayed 1 night in Sep 2023
Response from Recordo Red Rediresponse Speciali on 2023/10/3
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILKESBORO and I appreciate your ___X/10 score___ following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Joseph

Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 2023/10/12
Hello Joseph, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILKESBORO. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on 2023/11/5
Hello Karen, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WILKESBORO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Angela K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The even-numbered rooms were on the backside of the building and not visible from the parking lot with no signage referencing the even-numbered rooms. It was confusing.
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 2023/9/15
Dear Angela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Wilkesboro. You mentioned that the room numbers were confusing and for that, I sincerely apologize for any inconvenience caused. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price!
We were on a spontaneous trip just to get out of town for a night, and ended up in Wilksboro. We booked through the app while sitting in the hotel parking lot and checked in just five minutes later with no problem. The hotel was recently renovated and was nicely updated. We felt safe and comfortable. It was just what we needed for a night’s rest before heading back home. No frills, but for the price, it was perfect!
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 2023/9/4
Thank you for taking a moment to leave a review, Nicolle. Myself and the staff at the Red Roof Inn & Suites Wilkesboro appreciate your 10/10 score following your stay. I am thrilled that our comfortability, renovations and the other highlights pleased you. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist