Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Holiday Inn Express Wilkesboro, an IHG Hotel

2.5 out of 5
Holiday Inn Express Wilkesboro, an IHG Hotel
1700 Winkler St, Wilkesboro, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 434 reviews" "
Rating 8 - Good. 123 out of 434 reviews" "
Rating 6 - Okay. 24 out of 434 reviews" "
Rating 4 - Poor. 10 out of 434 reviews" "
Rating 2 - Terrible. 7 out of 434 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Valerie at the front desk was very professional and courteous.
Stayed 1 night in Apr 2024
Response from P. Pruitt Front Desk Manager on 2024/4/25
Thomas, Thanks for the wonderful comments. I will be sure to past them along.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kids running up and down hallway well into am hours....otherwise, very nice, clean and super nice staff....thanks...
Stayed 1 night in Apr 2024
Response from P. Pruitt Front Desk Manager on 2024/4/15
Charles, I am so sorry about the noise. Please anytime you experience something unpleasant let the front desk know as soon as possible. They have been instructed and trained to take care of situations. Disrespectable guests are not tolerated. We will make sure they understand that.

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from P. Pruitt Front Desk Manager on 2024/4/15
Christie, Thanks for the great review. We look forward to having you stay with us again when you are in the area.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful. Check-in was quick and easy, check-out was also quick and easy.
Stayed 2 nights in Mar 2024
Response from P. Pruitt Front Desk Manager on 2024/3/25
John, thank you for the awesome feedback. We truly appreciate you taking the time to let us know how we are doing.

10/10 Excellent

Freddie

Stayed 5 nights in Mar 2024
Response from P. Pruitt Front Desk Manager on 2024/4/15
Freddie, We were thrilled your stay was comfortable and enjoyable. Please visit us again.

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 1 night in Mar 2024
Response from P. Pruitt Front Desk Manager on 2024/3/5
Dylan, thank you for taking the time to respond to this survey. We were thrilled to hear your stay was comfortable and enjoyable. Please visit us again when you are in the area.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from P. Pruitt Front Desk Manager on 2024/1/30
Kimberly, we were thrilled that you enjoyed your stay. Thank you for taking the time to respond to this survey. Please visit us again when you are in the area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from P. Pruitt Front Desk Manager on 2024/1/26
Daniel, we are delighted that you enjoyed your stay with us. Please visit us again, when you are in our area.

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Room was spacious & clean. Breakfast was a nice addition to our stay, as well.
Stayed 1 night in Jan 2024
Response from P. Pruitt Front Desk Manager on 2024/1/21
Dylan, we are thrilled to hear that you enjoyed your stay. Please visit with us again when you are in our area.

10/10 Excellent

Dale

Stayed 1 night in Jan 2024
Response from P. Pruitt Front Desk Manager on 2024/1/30
Dale, thank you for taking the time to respond to this survey. We are so happy that you enjoyed your stay. Please visit with us again when you are in the area.

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be using this hotel again. The staff is always friendly. Always clean and accommodating. Very easy to find and plenty of food and shopping nearby. Compared to other recent hotel stays, the walls do not muffle sound whatsoever. We could hear someone in the adjacent room urinating. Also, in the morning, it was hours before checkout, and we could easily hear the cleaners yelling to each other about which rooms were still occupied or needing cleaned. It was loud enough it sounded like they were in our room.
Stayed 3 nights in Dec 2023
Response from P. Pruitt Front Desk Manager on 2024/1/3
Amanda, Thank you for taking the time to respond to this survey. We appreciate all feedback. We look forward to seeing you again. Until then....Safe Travels

8/10 Good

Jesus

Stayed 3 nights in Dec 2023
Response from P. Pruitt Front Desk Manager on 2023/12/22
Jesus, Thank you for taking the time to respond to this survey. We are thrilled your stay was enjoyable. Please visit us again when you are in the area.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from P. Pruitt Front Desk Manager on 2024/1/3
Lisa Thank you for taking the time to respond to this survey. All feedback is appreciated and reviewed. Please visit us again when you are in the area.

10/10 Excellent

Wendy S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. The free breakfast was really very good. Our bed was great too.
Stayed 1 night in Dec 2023
Response from P. Pruitt Front Desk Manager on 2023/12/11
Wendy S, thank you for taking the time to respond to this survey. The Holiday Inn Express was excited and thrilled your stay was relaxing and comfortable. Please visit us again when you are in our area.

10/10 Excellent

Douglas

Response from P.Pruitt - Front Desk Manager on 2024/2/10
Douglas, thank you for taking the time to respond to this survey. We are thrilled your stay with us was enjoyable. Please visit us again when you are in the area.

10/10 Excellent

Lori

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from P. Pruitt Front Desk Manager on 2023/12/6
Lori, thank you for taking the time to respond to this survey. We are thrilled your stay was enjoyable. Please visit us again when you are in the area.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs in room 211 bit the crap out of my back and they didn't even offer to refund my money.
Stayed 1 night in Nov 2023
Response from P. Pruitt on 2023/12/6
Andrew, thank you for taking the time to respond to this survey. We have had this room tested per your complaint. Our professional pest control company found no evidence of pest activity in this room. Please let us know immediately, anytime, you are experiencing an issue. I apologize that your stay wasn't handled to your satisfaction. I have addressed that issue also. We want you to be satisfied with your stay, and we appreciate your feedback.

10/10 Excellent

Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met our needs for clean, safe, comfortable & convenient lodging.
Stayed 1 night in Oct 2023
Response from P. Pruitt Front Desk Manager on 2023/11/17
Vernon, thank you for taking the time to respond to this survey. We value and appreciate all guest feedback.

10/10 Excellent

Ron, Asheboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, convenient to our convention area, friendly and professional, with clean rooms and good breakfast.
Stayed 2 nights in Nov 2023
Response from P. Pruitt Front Desk Manager on 2023/11/6
Ron, thank you for taking the time to respond to this survey. We value all feedback. Please visit us again when you are in the area.

6/10 Okay

Harlene

Stayed 2 nights in Oct 2023
Response from P. Pruitt Front Desk Manager on 2023/12/6
Harlene, thank you for taking the time to respond to this survey. We would have loved to hear why your stay wasn't a 5 star. Please let us know immediately anytime, you are experiencing an issue. With want you to be satisfied with your stay.

10/10 Excellent

Johnnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was one of the best I have had. Great variety of choices. The two staff members kept the area clean and well stocked. They seemed eager to help.
Stayed 1 night in Oct 2023
Response from P. Pruitt Front Desk Manager on 2023/10/30
Johnnie, thank you so much for taking the time to respond to this survey. We are thrilled you enjoyed your stay and breakfast. Please visit us again when you are in the area

10/10 Excellent

Douglas

Stayed 1 night in Oct 2023
Response from P. Pruitt Front Desk Manager on 2023/10/31
Douglas, thank you for taking the time to respond to this survey. We appreciate all feedback. Please visit us again when you are in the area.

10/10 Excellent

Patti

Stayed 3 nights in Oct 2023
Response from P. Pruitt Front Desk Manager on 2023/10/23
Patti, Thank you so much for the wonderful review. We greatly appreciate all feedback, and were over the moon happy that your stay was great. Please join us again when you are in the area.

10/10 Excellent

MARK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I WAS PLEASED
Stayed 2 nights in Sep 2023
Response from P. Pruitt Front Desk Manager on 2023/9/30
Mark, we are thrilled to hear that you were pleased with your stay. We welcome all feedback, but it is extremely gratifying to hear great comments. Please visit us again when you are in our area.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service
The folks they hire are a good people, and to there credit, the employees are a unique people
Stayed 4 nights in Sep 2023
Response from P. Pruitt Front Desk Manager on 2023/9/28
Stephen, thank you for taking the time to respond to this survey. We appreciate the wonderful feedback, and hope that you will stay with us again when you are in our area.

10/10 Excellent

Sheilah

Traveled with partner
It was clean and orderly and the staff was friendly and helpful. I did not like the small size of the bathroom in the single king room.
Stayed 1 night in Sep 2023
Response from P. Pruitt Front Desk Manager on 2023/9/28
Sheilah, thank you for taking the time to respond to this survey. We appreciate the wonderful feedback, and hope that you will stay with us again when you are in our area.

8/10 Good

Wendy

Stayed 1 night in Sep 2023
Response from P. Pruitt Front Desk Manager on 2023/10/23
Wendy, Thank you so much for the wonderful review. We greatly appreciate all feedback, and were over the moon happy that your stay was great. Please join us again when you are in the area.

8/10 Good

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from P. Pruitt Front Desk Manager on 2023/9/19
Mollie, thank you for taking the time to respond to this survey. We are thrilled your visit was enjoyable. Please visit us again when you are in the area.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place at an affordable price
Stayed 1 night in Sep 2023
Response from P. Pruitt Front Desk Manager on 2023/9/8
Rachel, we were thrilled you chose to stay with us. Thank you for taking the time to respond to this survey. Please visit us again when you are in the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from P. Pruitt Front Desk Manager on 2023/9/8
We were thrilled you chose to stay with us. Thank you for taking the time to respond to this survey. Please visit us again when you are in the area.

10/10 Excellent

Yma

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from P.Pruitt - Front Desk Manager on 2023/8/19
Yma, Thank you for taking the time to respond to this survey. We enjoyed having you stay with us. We would love to know what area improvements are needed to make your stay 100% great. We look forward to seeing you again. Until then.....Safe travels

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory!!!
Great! No problems, no issues. Stayed only one night.
Stayed 1 night in Aug 2023
Response from P. Pruitt Front Desk Manager on 2023/8/17
Sara, Thank you so much for taking time to respond to this survey. We are thrilled that your stay was enjoyable and comfortable. Please visit us again when you are in the area.

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023
Response from P. Pruitt on 2023/8/17
Lynn, Thank you for taking the time to respond to this survey. We were thrilled to hear that your stay was enjoyable. We want you to know that we use your feedback as a learning tool, so it is very important to us.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again.
Stayed 1 night in Jul 2023
Response from P. Pruitt Front Desk Manager on 2023/7/28
Jon, We are thrilled your stay was enjoyable. Thank you so much for taking the time to complete the survey. We rely on these survey's for continued improvement in the areas requested by our guests. Please visit us again when you are in the area.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second year at this hotel, and both years there was a family reunion staying at the hotel that were loud and rude in the rooms close to us. Other than that problem, everything was wonderful.
Stayed 3 nights in Jul 2023
Response from P. Pruitt on 2023/7/25
Mary, I am so sorry that the guests beside you were disrespectful. I wish you had told us while you were still with us. We would have moved you or made sure your neighbors kept the noise down. Please visit us again when you are in the area.

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from P. Pruitt Front Desk Manager on 2023/7/14
Brian, The Holiday Inn Express was thrilled to hear that your stay was great,. We appreciate your scores, but noticed some were lower than we like. We would love to have feedback as to what you would like to see improved upon. Please visit us again when you are in the area.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean!
Stayed 1 night in Jul 2023
Response from P. Pruitt Front Desk Manager on 2023/7/10
Jess, we were thrilled your stay was enjoyable. We look forward to you visiting us again when you are in the area.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating staff, 99/100 cleanliness rating, great breakfast. I give it a solid 9.
Stayed 2 nights in Jul 2023
Response from P. Pruitt Front Desk Manager on 2023/7/10
Andrew, Thrilled beyond. We love that you took the time to share your feedback with us. Please visit us again when you are in the area.

8/10 Good

Terry

Stayed 1 night in Jul 2023
Response from P. Pruitt Front Desk Manager on 2023/7/28
Terry, We are thrilled your stay was enjoyable. Thank you so much for taking the time to complete the survey. We rely on these survey's for continued improvement in the areas requested by our guests. Please visit us again when you are in the area.

8/10 Good

sherry

Traveled with group
Very nice. Everyone was very friendly.
Stayed 1 night in Jun 2023
Response from P.Pruitt - Front Desk Manager on 2023/6/12
Sherry, Thank you for taking the time to respond to this survey. We are so thrilled your stay was nice and you enjoyed our hospitality. Please visit us again when you are in the area.

10/10 Excellent

Cathe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
having a back entry door was very convenient to the elevators (& my room, which was on the ground floor)
Stayed 4 nights in May 2023
Response from P. Pruitt Front Desk Manager on 2023/6/4
Cathe, thanks for taking the time to respond to this survey. We are thrilled your stay was convenient and enjoyable. Please visit us again when you are in our area.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from P. Pruitt Front Desk Manager on 2023/5/30
Carolyn, thank you for responding to the survey. We appreciate all feedback. The Holiday Inn Express was thrilled to hear your stay was enjoyable. Please visit us again when you are in the area.

10/10 Excellent

Nitiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from P. Pruitt Front Desk Manager on 2023/5/30
Nitiya, thank you for responding to the survey. We appreciate all feedback. The Holiday Inn Express was thrilled to hear your stay was enjoyable. Please visit us again when you are in the area.

10/10 Excellent

thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from P. Pruitt Front Desk Manager on 2023/5/15
Thomas, thanks for taking the time to respond to this survey. The Holiday Inn Express values all feedback. We were delighted to hear your stay was enjoyable. Please visit us again when you are in the area.

8/10 Good

Lars

Traveled with family
Liked: Cleanliness, staff & service
Centralt located between downtown and shopping area
Stayed 1 night in May 2023
Response from P. Pruitt Front Desk Manager on 2023/5/13
Lars, thanks for taking the time to respond to this survey. We were thrilled to hear your stay was enjoyable. Please visit us again when you are in our area.

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Check in was easy. Good parking. Room was pleasant. Shower was strong with consistent temperature. Not a fan of soap in a plunger bottle. What exactly is "body wash"? Bed was very comfortable. Breakfast was very good.
Stayed 1 night in Apr 2023
Response from P.Pruitt - Front Desk Manager on 2023/4/8
Happy, so glad your stay was enjoyable, please visit us again when you are in the area.

2/10 Terrible

Mary

Stayed 2 nights in Mar 2023
Response from P. Pruitt Front Desk Manager on 2023/5/13
Mary, thanks for taking the time to respond to this survey. We were thrilled to hear your stay was enjoyable. Please visit us again when you are in our area.

10/10 Excellent

laurence

Stayed 1 night in Mar 2023
Response from P.Pruitt - Front Desk Manager on 2023/4/8
Laurence, we were thrilled you chose the Holiday Inn Express for your stay. Please let us know any time our services do not meet your standards. We value your feedback. Looking forward to your next stay.

6/10 Okay

Richard

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room wasn't clean. Floor wasn't vacumned near the bed and bathroom vanity wasn't clean. Was assigned a handicapped shower without being asked.
Stayed 2 nights in Mar 2023
Response from P.Pruitt - Front Desk Manager on 2023/3/4
Richard, thanks for taking the time to respond to this survey. We apologize for the mishap on your stay. We want you to know we listen to our guests. Please let us know immediately if you are dissatisfied in any way. We will make every effort to fix it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet yet convenient
Great hotel. Clean, quiet, convenient to restaurants and stores. We stayed 2 nights and were very happy
Stayed 2 nights in Feb 2023
Response from Front Desk Manager - P. Pruitt on 2023/2/21
Anonymous, Thank you for taking the time to respond to this survey. The Holiday Inn Express values all feedback. We were thrilled to hear you stay with was was great. We look forward to your next visit.