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Reviews of Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel

3 out of 5
Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel
600 Wildflower Drive at Route 115, Wilkes-Barre, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 860 out of 1472 reviews" "
Rating 8 - Good. 323 out of 1472 reviews" "
Rating 6 - Okay. 167 out of 1472 reviews" "
Rating 4 - Poor. 73 out of 1472 reviews" "
Rating 2 - Terrible. 49 out of 1472 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, property conditions & facilities
Surprised on how nice it was
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Johnny at the front desk was great
Stayed 1 night in May 2024

10/10 Excellent

Judith

Traveled with partner
Friendly informative staff. Love the pool, gym and Bistro.
Stayed 1 night in May 2024

6/10 Okay

Tara

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Sofia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was excellent and very accommodating. Xavier in particular. We have a 6 month old baby and they went above and beyond to assist us with early check in since it was raining and our baby needed to nap. Highly recommend this hotel.
Stayed 1 night in May 2024

4/10 Poor

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine. Unfortunately, the room I reserved through Expedia didn’t exist or wasn’t available. How does this happen?
Stayed 1 night in May 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very cozy, the front end staff were very friendly as well.
Stayed 1 night in May 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although food choices were limited in the area the restaurant onsite was tasty.
Stayed 1 night in May 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Needs free breakfast, refrigerator and microwave in room. Had a view of the AC units. No mountain view.
Stayed 1 night in May 2024

8/10 Good

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
About as good as any in the chain.
Stayed 6 nights in May 2024

8/10 Good

donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was our fourth stay. always a pleasant experience.
Stayed 1 night in May 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff.
Stayed 1 night in May 2024

10/10 Excellent

Jeff

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room had hair on furniture. Other than that it seemed clean.
Stayed 1 night in May 2024

6/10 Okay

HEATHER

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, no complaints
Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Levon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting
Stayed 1 night in May 2024

10/10 Excellent

Loriann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing but breakfast needs some improving
Stayed 1 night in Apr 2024

8/10 Good

Wilfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gym lacking proper cleanliness and supplies.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time staying here. Really like the breakfast deal and food! The bistro with its outdoor patio is set in a prefect setting. The only problem is their TV .Every time we stayed the tv has these bright lights on the screen.Told front desk and they changed our room…same thing! I think they need a new batch of TV’s
Stayed 1 night in Apr 2024

6/10 Okay

willie

Liked: Staff & service
Stayed 3 nights in Apr 2024

4/10 Poor

Eric

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast that is an additional cost and is purchased through expedia times arent listed. Its 630am week days and 7am weekends which would be nice to see not just a screen to purchase it for 5 bucks a person as an add on. The hot water valve wasnt adjusted at the tub controller end causing 3 people (2 adults and a 6 year old)to miss showers. Staff offered a room change at 6am but we needed to leave by 630am. So that wasnt possible. They also told me id have to take up the breakfast refund request that neither my wife nor 6 year old or myself got to use, including some refund for the shower/bathtub none of us got to use either with expedia not Holiday Inn.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded my expectations, with excellent service from the manager and a scrumptious breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

neyver

Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very clean, spacious rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

David, Flint

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Comfortable beds. Friendly staff. And loved that there is a restaurant on site. So convenient after a long day of driving.
Stayed 1 night in Apr 2024

6/10 Okay

Keith

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

ridge

Stayed 1 night in Apr 2024

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. I appreciated the luggage carts near the front door.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca Anne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times throughout the years. Always clean, beautiful updated hotel, larger than usual rooms, VERY CLEAN!! Breakfast buffet is always excellent. Kids love the pool. Lots of shopping nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Billie

Traveled with partner
Liked: Property conditions & facilities
We loved that out back there was a seating area with a fire pit. There wasn't anything there that we did not like. We will definitely come back to stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rosalind

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Irène

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No smoking allowed but room and hallways smelled like someone had been smoking.
Stayed 1 night in Apr 2024

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I

8/10 Good

Johanna

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing Hotel.Room clean staff friendly. Hot buffet breakfast was fantastic. Wish I could have stayed longer. This might be out weekend get away place.
Stayed 1 night in Apr 2024

10/10 Excellent

Yigit, Mountain Top

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nakeyia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Henrita, Navan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here twice within a month and plan on staying here again on next year’s road trip.
Stayed 1 night in Apr 2024

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024

8/10 Good

Kristi-Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good breakfast, quiet area, close to shopping and dining. Beds and pillows weren’t very comfortable but otherwise a great stay. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Dovber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful to work with for our family weekend.
Stayed 2 nights in Apr 2024

6/10 Okay

Arthur

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Second visit so its a beautiful hotel with amazingly landscape.
Stayed 1 night in Apr 2024